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1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 158

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F
Fauzia Ansari
Dec 19, 2020
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Address: 3D /804 swagat society damodar Park ghatkopar west
Website: ecomexpress

No parcel recieved yet showing deliverd waiting for response since last week no one is reciving call and once got connected i was chexking the awb number and puased in between the agent gave verbiage that as i am not responding he has to disconnect the call and i just kept on calling hallo hallo...
patehtic service and untrustworthy delivery person wrong signature updated.contineous doing foolow up with supplier and no result...
Ecom Express customer support has been notified about the posted complaint.
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Dear Mam,

Greetings From Ecom Express.

We regret for the inconvenience caused to you due to the delay. The shipment has been declared as untraceable. So same has been informed to your shopping portal . Request you to kindly contact your shopping portal for assistance.

Regards,
Ramen
Team Ecom Express
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    T
    ThakorSG
    from Delhi, Delhi
    Dec 18, 2020
    Resolved
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    Resolved

    Recently I Ordered Electronics from reliance digital online portal on 14 december 2020 . when the product is shipped on 15 December 2020 i got SMS on my registered mobile number including details of Courier partner and tracking number. But Still On 18 December 2020 product is not picked up from source hub, when i am tracking it shows that pick up is started and pickup is failed..shipment not ready...again pick is rescheduled...pickup failed...shipment is not ready...again pick is rescheduled...pickup failed...shipment is not ready...that was show that reliance digital is not processing my order...that will definitely increasing delivery time ...and i am not happy with that ...so why reliance digital is delaying order processing...below i attached some proof regarding this situation.

    Ecom Express Tracking Id : [protected]

    Reliance Digital Order Id : RDF08527345
    +1 photos
    Dec 24, 2020
    Complaint marked as Resolved 
    Reliance Digital Automatically Cancelled my order And also given refund same Day...
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Dec 22, 2020
    Ecom Express Customer Care's response     Dear Sir,

    Greetings from Ecom Express

    We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

    Regards,
    Ramen
    Team Ecom Express
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      P
      Prateek Karanjkar
      Dec 18, 2020
      Resolved
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      Resolved

      Since last two days my shipment is stuck at a town 2hrs far from my address. It has been 6 days since my product got shipped by the seller and still I have still not got it. Very slow delivery/service. Sent 2 mails then also no reply of it. Highly disappointed of the service being provided.
      +2 photos
      Dec 19, 2020
      Complaint marked as Resolved 
      They contacted me and delivered my product the next day
      Ecom Express customer support has been notified about the posted complaint.
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        R
        Rishad padath
        Dec 18, 2020
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        Address: Zedtek security and system changaramkulam malappuram District pincode 679575

        AWB [protected]
        The parcel reached the office on Dec 13 and promised us a direct doorsteps delivery on 16 December. But the product didn't deliver or recieved any calls. Today 18 December we went there directly to collect the parcel but it's showing its returned .but the product is in front of our eyes and they refused to deliver it because they put it on return as they didn't have enough man power to deliver it . It's my business product and I'm in loss due to their mistakes and irresponsibility. Please do something
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
        Reply
        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          R
          Rajd9999
          Dec 18, 2020
          Resolved
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          Resolved

          I have dispatched (via Shop101) shipment on dated 2/11/2020 Tracking id : [protected], after shipping continuously day by day ecom team mentioned delivery attempted. but my customer Mr. parimal Rajubhai Patel said to me no one called or messaged received him. (Shop101 team also called buyer Mr. Parimal ) He was also ready for pick up at the delivery centre but ecom customer care team could not give address or phone number.
          After day by day OFD lock and etc remarks mentioned in tracking. On dated 11/11/2020 i cancelled the order and last mentioned as per tracking dated 14/11/2020 at surat hub. i continuously called ecom team for the same but still not returning my product or no response from ecom team. I have also paid sending receive charges.
          I have also email on dated 14/12/2020 but still not response received from ecom team side.
          Please help my issue.
          +1 photos
          Mar 3, 2021
          Complaint marked as Resolved 
          I have received my consignment on dated 3.3.2021
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Dec 22, 2020
          Ecom Express Customer Care's response           Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
          Dec 24, 2020
          Updated by Rajd9999           To,
          Raman
          Team Ecom express
          This is not proper answer from your side i have already mentioned all information please recheck and solved the problem
          Jan 03, 2021
          Updated by Rajd9999           On dated 28/12/2020 status updated but delivery still pending

          Jan 19, 2021
          Updated by Rajd9999           Not yet any response pls do needfull
          Jan 19, 2021
          Updated by Rajd9999           Not yet any response pls do needfull
          Feb 05, 2021
          Updated by Rajd9999           Still awaited your response
          🙏🙏🙏🙏🙏🙏
          View replies
          Now ecom team updated they have returned my shipment.but i have not received.
          I have still awaited my shipment and payments also.
          Reply
          Ecom Express Customer Care's response, Feb 23, 2021
          Verified Support
          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

          Regards,
          Team Ecom Express
          Helpful
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          1 found this helpful
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            A
            Ashwini Mylaraiah
            Dec 18, 2020
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            I had placed my order in amazon n it has reached ua office on 13th, but my order is not yet delivered.. kindly check with order
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
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              A
              Anusha1131
              Dec 17, 2020
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              Address: 589,rajbhavan punnainager, nagercoil

              I order one jewelry set..today I get that order through ecom express.. But that was completely fake what I ordered. I want to returned that.. I contact that person no is switched off..
              My order no-[protected]
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
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                A
                Ayana jolly
                Dec 17, 2020
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                I have ordered some clothes from ajio and some products were delivered through Ecom express. After paying the cod I opened the package and only one product (t op) was there instead of two products (jeans and top). When I asked the delivery boy about the same he told me you will recieve the product seperately but didn't recieved it till now. Please take immediate action and kindly deliver the product.
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
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                  P
                  Pork
                  Dec 17, 2020
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                  I've ordered a product and also got a tracking number. Yesterday at night I've received a message stating your product is out for delivery and suddenly with 10 mins I'm receiving that your product is delivered to me. But i haven't received any calls or i didn't get my product. Please help me solve the issue.
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    H
                    HOLLYWOOD movies
                    Dec 17, 2020
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                    Address: Gorakhpur uttar pradesh

                    I buy one dress to meesho but item is broken I cancelled my item but didn't pickup my item and cancelled my pickup request so plz pickup my item order number[protected]
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      Y
                      Yash Telsang
                      Dec 16, 2020
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                      I have order from zoomin with tracking number [protected]. The pickup is being delayed again and again.
                      The product which requires only 2 days is taking 8 days to get delivered.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        V
                        Vandanamandloi
                        from Powai, Maharashtra
                        Dec 16, 2020
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                        Wrongly Product

                        Address: 86 prem colony railway station road mandsaur 458001mp
                        Website: Facebook

                        Wrong cloth kurta...
                        +1 photos
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                        V
                        Vijay kashita
                        Dec 16, 2020
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                        Address: Panasapadu anjaneya temple kakinada
                        Website: Vogue clothing store

                        Totally courier and product damage of clothe waste of money too much waste product
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          S
                          Sekhar Petla
                          from Delhi, Delhi
                          Dec 16, 2020
                          Resolved
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                          Resolved

                          Address: Vogue clothing store seller near complex sector rohini delhi,pin code 110085

                          Cherlopalem village nathavaram mandalam visakha district pin 531117 phone no [protected] phonepe delivered transaction I'd T20121611455031934177643 plz solved my problem emergency
                          +1 photos
                          Dec 16, 2020
                          Complaint marked as Resolved 
                          My number 8185016104
                          Ecom Express customer support has been notified about the posted complaint.
                          Dec 16, 2020
                          Updated by Sekhar Petla                           Total fake order

                          View replies
                          Dear Sir,

                          Greetings from Ecom Express

                          Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            V
                            Vijkla885
                            from Powai, Maharashtra
                            Dec 15, 2020
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                            Address: Gosaba

                            Courier delivery boy bad behaviour
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly share your concern regarding the delivery person to assist you or you can write to us at [protected]@ecomexpress.in

                            Regards,
                            Ramen
                            Team Ecom Express
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                              J
                              julieeeee
                              from Powai, Maharashtra
                              Dec 15, 2020
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                              Hello sir,
                              I ordered a product from online website and they send me the product through ecom.The tracking detail can be seen from dec8.But it is still showing as shipping not picked up since past days.Please solve this issue.
                              +2 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              Greetings from Ecom Express

                              As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                J
                                Jolly Biswal
                                Dec 15, 2020
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                                I am raj i ordered a product from amazon it is dispatched but i want to cancel my order as i am not in my city the id is[protected] please cancel my order as fast as you can. Thank you
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  Â
                                  Âstha Patel
                                  from Powai, Maharashtra
                                  Dec 14, 2020
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                                  Website: Buywow.in

                                  Dear sir,
                                  I've ordered an item on 1 Dec 2020, and the delivery date was 5 dec 2020.
                                  For the query related to delivery, i called upon the customer care number and everytime they told me that parcel will get deliver within 24 hrs .
                                  Now i checked the status of the product and it is showing that shipment lock by RTO.
                                  I need my product.
                                  Kindly resolve this issue and deliver my product soon.
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 18, 2020
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from Ecom Express

                                  Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    B
                                    Bhargavi Avula
                                    from Powai, Maharashtra
                                    Dec 13, 2020
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                                    Address: 23-2-105,mr palli, tirupati

                                    I ordered kurtis on dec 6 th from Cilory, i didn't get my order, yesterday delivery boy called me he said he will deliver tomorrow, but today also i didn't get, and got message that your product delivered
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    Reply
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                                      I
                                      Irfanzabu
                                      from Powai, Maharashtra
                                      Dec 13, 2020
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                                      Address: Bijbehara Anantnag

                                      Dear. I ordered 3 consignments from amazon. Decathlon and 3rd from a 3rd party dealer. All the 3 consignments reached in the November but they denied to deliver as they said we don't deliver to my home place. Before they use to deliver but i insisted and they denied. Then I said that i will pick up my consignments by myself but do not return them. But they returned the said consignments and till date I am not getting my money back.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Reply
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