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1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 158

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J
jaynendra kanwar
Dec 20, 2020
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Address: Kukricholi

My product not received change my product order please refund my product
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    K
    Karthik Arani
    from Powai, Maharashtra
    Dec 20, 2020
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    I want to cancel my order with AWB no #[protected] as I'm out of town for an emergency situation at my hometown.please cancell the order.
    Ecom Express customer support has been notified about the posted complaint.
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    Dear Sir,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
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      V
      Venkatkiranastores
      Dec 20, 2020
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      We didn't received the product
      Delivery boy before deliverying the product requested for otp in call
      We siaid otp then we got message saying your product delivery after that we called delivery boy too many times he didnt ans our call and finally he blocked us here is the nber of delivery boy [protected] do not employee such type of people
      Ecom Express customer support has been notified about the posted complaint.
      Dec 20, 2020
      Updated by Venkatkiranastores       Order has not received
      Dec 21, 2020
      Updated by Venkatkiranastores       Still i did not received the order
      Dec 23, 2020
      Updated by Venkatkiranastores       I request you to solve the issue as soon as possible
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        N
        Nandhapriya
        from Delhi, Delhi
        Dec 19, 2020
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        Address: Nandhapriya D/O madhu, Salavalasu, thurinjipatti, bommidi

        I can't receive my order pls check the detail and delivery my order track id [protected]
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          F
          Firdoes Khan
          from Powai, Maharashtra
          Dec 19, 2020
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          Ordered an earbuds but received totally different thing no to take any responsibility nor your staff ready to give customer care contact why would you do such type of fraud services to get your reputation down in public and harass people by taking their money in such a situation
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Dec 22, 2020
          Ecom Express Customer Care's response           Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            S
            Sajitha Sajith
            from Delhi, Delhi
            Dec 19, 2020
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            Address: Karwar

            I had ordered an album from zooming, which was tk be delivered to me on 19th dec2020 as per shcedule...the delivery boy came asking the otp no. Which was duely given, but did not deliver the Product and went away
            Since our area is a high security area, we could track them n got the product from them before they could leave our area
            But this seems as a warning to us that the product without getting delivered automatically got updated that it was delivered as they took the otl from us
            So I think ythe old system of customers signature kust be nade compulsory after we receive the product in hand
            Pls take note of this
            Ecom Express customer support has been notified about the posted complaint.
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              R
              Raghini Chandra
              from Delhi, Delhi
              Dec 19, 2020
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              Address: No.1 varalakshmi nagar (1st street), kolathur (shree pet zone), Thangathai saro Illam

              Hi im frm chennai kolathur, I was out of town frm 2nd of Dec and reached chennai on 14th Dec. My prepaid product awb num- [protected] has been delivered to someone else on dec 8th It seems. I have not received d product, kindly check with the delivery guy to whom he has delivered d product .

              Product name - eva stylish women nightdresses
              Frm meesho
              Product price - 758
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              Greetings

              Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered and Proof of delivery has been shared. Request you to kindly confirm the delivery and the actual date of delivery.

              Regards,
              Ramen
              Ecom Express Team
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                M
                Msgd
                from Delhi, Delhi
                Dec 19, 2020
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                Address: Hari vihar ,           Jhadli , Sikar, Rajasthan-332707

                My address is:- Ward no-5, Hari vihar, Jhadli, Sikar, Rajasthan-332707

                Contact no [protected]
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
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                  F
                  Fauzia Ansari
                  Dec 19, 2020
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                  Address: 3D /804 swagat society damodar Park ghatkopar west
                  Website: ecomexpress

                  No parcel recieved yet showing deliverd waiting for response since last week no one is reciving call and once got connected i was chexking the awb number and puased in between the agent gave verbiage that as i am not responding he has to disconnect the call and i just kept on calling hallo hallo...
                  patehtic service and untrustworthy delivery person wrong signature updated.contineous doing foolow up with supplier and no result...
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Mam,

                  Greetings From Ecom Express.

                  We regret for the inconvenience caused to you due to the delay. The shipment has been declared as untraceable. So same has been informed to your shopping portal . Request you to kindly contact your shopping portal for assistance.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    T
                    ThakorSG
                    from Delhi, Delhi
                    Dec 18, 2020
                    Resolved
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                    Resolved

                    Recently I Ordered Electronics from reliance digital online portal on 14 december 2020 . when the product is shipped on 15 December 2020 i got SMS on my registered mobile number including details of Courier partner and tracking number. But Still On 18 December 2020 product is not picked up from source hub, when i am tracking it shows that pick up is started and pickup is failed..shipment not ready...again pick is rescheduled...pickup failed...shipment is not ready...again pick is rescheduled...pickup failed...shipment is not ready...that was show that reliance digital is not processing my order...that will definitely increasing delivery time ...and i am not happy with that ...so why reliance digital is delaying order processing...below i attached some proof regarding this situation.

                    Ecom Express Tracking Id : [protected]

                    Reliance Digital Order Id : RDF08527345
                    +1 photos
                    Dec 24, 2020
                    Complaint marked as Resolved 
                    Reliance Digital Automatically Cancelled my order And also given refund same Day...
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 22, 2020
                    Ecom Express Customer Care's response                     Dear Sir,

                    Greetings from Ecom Express

                    We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      P
                      Prateek Karanjkar
                      Dec 18, 2020
                      Resolved
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                      Resolved

                      Since last two days my shipment is stuck at a town 2hrs far from my address. It has been 6 days since my product got shipped by the seller and still I have still not got it. Very slow delivery/service. Sent 2 mails then also no reply of it. Highly disappointed of the service being provided.
                      +2 photos
                      Dec 19, 2020
                      Complaint marked as Resolved 
                      They contacted me and delivered my product the next day
                      Ecom Express customer support has been notified about the posted complaint.
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                        R
                        Rishad padath
                        Dec 18, 2020
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                        Address: Zedtek security and system changaramkulam malappuram District pincode 679575

                        AWB [protected]
                        The parcel reached the office on Dec 13 and promised us a direct doorsteps delivery on 16 December. But the product didn't deliver or recieved any calls. Today 18 December we went there directly to collect the parcel but it's showing its returned .but the product is in front of our eyes and they refused to deliver it because they put it on return as they didn't have enough man power to deliver it . It's my business product and I'm in loss due to their mistakes and irresponsibility. Please do something
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
                        Reply
                        Dear Sir,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          R
                          Rajd9999
                          Dec 18, 2020
                          Resolved
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                          Resolved

                          I have dispatched (via Shop101) shipment on dated 2/11/2020 Tracking id : [protected], after shipping continuously day by day ecom team mentioned delivery attempted. but my customer Mr. parimal Rajubhai Patel said to me no one called or messaged received him. (Shop101 team also called buyer Mr. Parimal ) He was also ready for pick up at the delivery centre but ecom customer care team could not give address or phone number.
                          After day by day OFD lock and etc remarks mentioned in tracking. On dated 11/11/2020 i cancelled the order and last mentioned as per tracking dated 14/11/2020 at surat hub. i continuously called ecom team for the same but still not returning my product or no response from ecom team. I have also paid sending receive charges.
                          I have also email on dated 14/12/2020 but still not response received from ecom team side.
                          Please help my issue.
                          +1 photos
                          Mar 3, 2021
                          Complaint marked as Resolved 
                          I have received my consignment on dated 3.3.2021
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 22, 2020
                          Ecom Express Customer Care's response                           Dear Sir,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
                          Dec 24, 2020
                          Updated by Rajd9999                           To,
                          Raman
                          Team Ecom express
                          This is not proper answer from your side i have already mentioned all information please recheck and solved the problem
                          Jan 03, 2021
                          Updated by Rajd9999                           On dated 28/12/2020 status updated but delivery still pending

                          Jan 19, 2021
                          Updated by Rajd9999                           Not yet any response pls do needfull
                          Jan 19, 2021
                          Updated by Rajd9999                           Not yet any response pls do needfull
                          Feb 05, 2021
                          Updated by Rajd9999                           Still awaited your response
                          🙏🙏🙏🙏🙏🙏
                          View replies
                          Now ecom team updated they have returned my shipment.but i have not received.
                          I have still awaited my shipment and payments also.
                          Reply
                          Ecom Express Customer Care's response, Feb 23, 2021
                          Verified Support
                          Dear Sir,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

                          Regards,
                          Team Ecom Express
                          Helpful
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                            A
                            Ashwini Mylaraiah
                            Dec 18, 2020
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                            I had placed my order in amazon n it has reached ua office on 13th, but my order is not yet delivered.. kindly check with order
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
                            Reply
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                              A
                              Anusha1131
                              Dec 17, 2020
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                              Address: 589,rajbhavan punnainager, nagercoil

                              I order one jewelry set..today I get that order through ecom express.. But that was completely fake what I ordered. I want to returned that.. I contact that person no is switched off..
                              My order no-[protected]
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Mam,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                A
                                Ayana jolly
                                Dec 17, 2020
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                                I have ordered some clothes from ajio and some products were delivered through Ecom express. After paying the cod I opened the package and only one product (t op) was there instead of two products (jeans and top). When I asked the delivery boy about the same he told me you will recieve the product seperately but didn't recieved it till now. Please take immediate action and kindly deliver the product.
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  P
                                  Pork
                                  Dec 17, 2020
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                                  I've ordered a product and also got a tracking number. Yesterday at night I've received a message stating your product is out for delivery and suddenly with 10 mins I'm receiving that your product is delivered to me. But i haven't received any calls or i didn't get my product. Please help me solve the issue.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    H
                                    HOLLYWOOD movies
                                    Dec 17, 2020
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                                    Address: Gorakhpur uttar pradesh

                                    I buy one dress to meesho but item is broken I cancelled my item but didn't pickup my item and cancelled my pickup request so plz pickup my item order number[protected]
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      Y
                                      Yash Telsang
                                      Dec 16, 2020
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                                      I have order from zoomin with tracking number [protected]. The pickup is being delayed again and again.
                                      The product which requires only 2 days is taking 8 days to get delivered.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Reply
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                                        V
                                        Vandanamandloi
                                        from Powai, Maharashtra
                                        Dec 16, 2020
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                                        Wrongly Product

                                        Address: 86 prem colony railway station road mandsaur 458001mp
                                        Website: Facebook

                                        Wrong cloth kurta...
                                        +1 photos
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