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1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 158

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N
Nari K
from Delhi, Delhi
Dec 27, 2020
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Address: 1-105

My order cancel
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

Regards,
Ramen
Team Ecom Express
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    N
    Nari K
    from Delhi, Delhi
    Dec 27, 2020
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    Address: 1-105

    Cancel my order
    Ecom Express customer support has been notified about the posted complaint.
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      A
      anupamss
      from Bengaluru, Karnataka
      Dec 27, 2020
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      My shipment AWB - [protected]
      in status it shows as shipment rto lock
      earlier it was out for delivery for almost 15 days.
      they called me 3-4 times to confirm my address and one day i got 1 small miss call and after that it shows as customer not available.

      i have called customer care around 4-5 times and they say tomorrow it will deliver. Please have a common sense and don't fool around people.
      Deliver my shipment ASAP.
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Dec 30, 2020
      Ecom Express Customer Care's response       Dear Sir,

      Greetings from Ecom Express

      As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

      Regards,
      Ramen
      Team Ecom Express
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        R
        Ramesh Tankasala
        from Delhi, Delhi
        Dec 27, 2020
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        Address: 1069 Sharada nilaya, Ramachandra Rao road, bangarapet bangarapet bangarapet 563114

        My complaint to your m. No.[protected] dt 25.11.20 & several days, regarding Non-recepit of my product from paytm through you isn't yet delivered. Every time they say waiting for updates. It's more than a month as such please pay me the cost immediately.
        Regards
        Ramesh Tankasala
        27.12.20
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Dec 30, 2020
        Ecom Express Customer Care's response         Dear Sir,

        Greetings From Ecom Express.

        We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

        Meanwhile, you can provide your alternate contact number to assist you.

        Regards,
        Ramen
        Team Ecom Express
        Verified Support
        Jan 02, 2021
        Ecom Express Customer Care's response         Dear Sir,

        Greetings

        Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

        Regards,
        Ramen
        Ecom Express Team
        View replies
        No, my shipment isn't yet delivered, either to me or my family members or neighborhood. Your investigation team is wrong. Their wasn't any phone call to registered mobile number on the wrongly said delivered date or another till now. The proof (POD) provided by PAYTM was also wrong, as the signature isn't of any of the above. Their wasn't any photographs of the received person also. As such compensate immediately or deliver immediately. Regards
        Reply
        Ecom Express Customer Care's response, Jan 5, 2021
        Verified Support
        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

        Regards,
        Team Ecom Express
        Awb no.
        [protected]
        Reply
        Ecom Express Customer Care's response, Jan 12, 2021
        Verified Support
        Dear Sir,

        Greetings

        Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered and accepted by Vishnu. Request you to kindly confirm the delivery and the actual date of delivery.

        Regards,
        Ramen
        Ecom Express Team
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          A
          Akash yadav
          from Delhi, Delhi
          Dec 27, 2020
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          Address: Rewa at dihiya 486550

          There delivery service is so poor delivery boy is not come to deliver a product in my given address and not call me and describe the reason is customer refused to accept
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Dec 30, 2020
          Ecom Express Customer Care's response           Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            A
            Anilprajapt
            from Delhi, Delhi
            Dec 26, 2020
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            Address: Nehru Vihar

            Mera Product distance aa giya h mujhe Cheng karna hai
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
            Reply
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              P
              Pradyumna Gowda
              Dec 25, 2020
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              Address: Balige village, Sunkasale post

              I did not recive my order but showing as deliverd. I have lodged complent with costomer care. No one is helping what should i do
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
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                K
                Krenz Dilip
                Dec 25, 2020
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                I order a chappal in Liberty app through ecom express delivery on Dec 11 but the product will come to that courier office on Dec 16. But I did in get it all.. still they send a message on morning your product will delivered today and they courier boy also call throughout the phone and say it will delivered today.. but evening onwards I got a sms ur product will undeliverd today... I think this is worst courier delivery I ever seen... No words to say .
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Dec 30, 2020
                Ecom Express Customer Care's response                 Dear Sir,

                Greetings from Ecom Express

                As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                Regards,
                Team Ecom Express
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                  S
                  Siju Jose
                  Dec 24, 2020
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                  Address: Ecom Express, Manathavady, Wayanad

                  I was expecting a courier today and an agent called from Manathavady, Wayanad from [protected] and asked me to come and collect the product. This office is 15 km away from my home.
                  The AWB [protected].
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    A
                    Aryaoman
                    Dec 24, 2020
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                    Address: Shop No. 2, 3, 4, 38, 39, 40, Silver Nest, Pramukhchaya Road, Yogi Chowk, Surat - 395006 (Nr. Silver Chowk)

                    Im complaining about one delivery man, actually i dont know his name, but i have his number, ph- [protected], he was very rude and annoying, and doesn't even know how to talk and making delay to deliver my medicine parcel, while talking through phone he used to decline the call in between, also i asked him the office number then he refused and said i dont have the number, such people should first learn how to talk to customer then they should do their work, the parcel reached my city the next day of order, but to deliver at my home, its taking two days!!! It can be delivered today but its upto them, if they want to deliver it by today or not, very slow delivery! honestly im very disappointed with the service and this man.. I hope you'll take some action regarding it
                    Thank you
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 28, 2020
                    Ecom Express Customer Care's response                     Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      Y
                      You have been Hacked
                      Dec 24, 2020
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                      Address: Chennai

                      Its been four days since the item got shipped how can it be so slow. The website I ordered from says it takes 3 days but now only my product has arrived at Bangalore, and the company claims they are fast at shipping products, pathetic..
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        F
                        [email protected]
                        from Delhi, Delhi
                        Dec 23, 2020
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                        Address: Gohana Haryana

                        I got fraud by 1100/- and I got like it was used for many times and the order is like 2nd hand I need my order received from my home back
                        Ecom Express customer support has been notified about the posted complaint.
                        Dec 23, 2020
                        Updated by [email protected]                         There is no updates on this that site where I ordered is @sofer_trend and this is sold by Abhi through ANJALI'S SHOP
                        Verified Support
                        Dec 28, 2020
                        Ecom Express Customer Care's response                         Dear Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          B
                          Bhupandre Rajpoot
                          Dec 23, 2020
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                          Address: Bala ji temple (kila andar ) daulatpur Balaji temple vidisha, Madhya Pradesh pincode -464001
                          Website: My order is total fake&total damage

                          Bala ji temple (kila andar ) daulatpur Balaji temple vidisha, Madhya Pradesh pincode -464001
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            A
                            Akanksha25
                            from Delhi, Delhi
                            Dec 23, 2020
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                            Hi, my package with AWB [protected] is not moving. There is a delay from day 1. Your customer care is noy able to provide with real time update on the product. It is a very important delivery.
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 28, 2020
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings From Ecom Express.

                            With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 25th December.

                            Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              S
                              Sanwin Sanjay
                              Dec 22, 2020
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                              I had ordered combo of three shirts but I received two shirts which are not my orders and they are torn and used shirts..
                              This is fraud I paid 1100 for these useless product.. I need refund and return these products
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                N
                                nitisha yadav
                                from Powai, Maharashtra
                                Dec 22, 2020
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                                My product with AWB-[protected] has not been delivered neither I got any call for delivery and in the tracking I can see only RTO lock and revoked everyday. Please deliver my product
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  D
                                  [email protected]
                                  from Powai, Maharashtra
                                  Dec 21, 2020
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                                  Address: Kalash designers shop no4 phadke wada png jelwers Laxmi road kunte chowk Pune 411030
                                  Website: www ecom express

                                  शर्ट फटा हुआ है और दुसरा शर्ट आया है और दुसरा कलर आया है
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    S
                                    Savitakorale
                                    from Hyderabad, Telangana
                                    Dec 21, 2020
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                                    Delivery guy took double payment,
                                    First transaction was in pending, so he requested to do 2nd payment and he promised he will transfer money back when he gets credited.
                                    Now both transaction is credited to him which he only accepted but now not transferring 1 payment back.
                                    I have all the proof .
                                    Bellow I have attached all the screen shot of transaction.
                                    His phone pay transaction is also there in screenshot.
                                    Pls help me to get my message Ney back.
                                    This is pathetic service
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dec 21, 2020
                                    Updated by Savitakorale                                     Delivery guy took double payment,
                                    First transaction was in pending, so he requested to do 2nd payment and he promised he will transfer money back when he gets credited.
                                    Now both transaction is credited to him which he only accepted but now not transferring 1 payment back.
                                    I have all the proof .
                                    Bellow I have attached all the screen shot of transaction.
                                    His phone pay transaction is also there in screenshot.
                                    Pls help me to get my message Ney back.
                                    This is pathetic service

                                    Dec 21, 2020
                                    Updated by Savitakorale                                     Delivery guy took double payment,
                                    First transaction was in pending, so he requested to do 2nd payment and he promised he will transfer money back when he gets credited.
                                    Now both transaction is credited to him which he only accepted but now not transferring 1 payment back.
                                    I have all the proof .
                                    Bellow I have attached all the screen shot of transaction.
                                    His phone pay transaction is also there in screenshot.
                                    Pls help me to get my message Ney back.
                                    This is pathetic service
                                    Verified Support
                                    Dec 28, 2020
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings From Ecom Express.

                                    Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the digital payment. We shall coordinate with our team to check the transaction status and shall get this resolved.



                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    Verified Support
                                    Jan 20, 2021
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings From Ecom Express.

                                    Please accept our sincere apologies for the inconvenience caused to you due to delay. As per the update, your amount has been refunded. So please confirm the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    View replies
                                    Mera product dusara aagya hai mujhe wapash karna hai
                                    Reply
                                    Ecom Express Customer Care's response, Dec 30, 2020
                                    Verified Support
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly contact your shopping portal to register the reverse pick up request.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    Ecom Express Customer Care's response, Dec 30, 2020
                                    Verified Support
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    Amount cutted double
                                    Reply
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                                      K
                                      King Khaja Mainuddin
                                      Dec 21, 2020
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                                      Address: Killa area 4th ward 3rd cross near Ambhabhavani temple
                                      Website: Hdhdb

                                      I m returning this product becoz of getting colour change product, ,
                                      I m not happy wit this pls kindly return my amount 400 rps my tracking number is [protected], pls cancel this order now
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Reply
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                                        J
                                        jaynendra kanwar
                                        Dec 20, 2020
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                                        Address: Kukricholi

                                        My product not received change my product order please refund my product
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
                                        Reply
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