Ecom Express Complaints & Reviews

Didn't receive call when he out for delivery

I ordered a product from Delhi. And after 3 days it arrived at delivery centre PATIALA. 4 days have gone and still they not delivered my courier. What a pathetic service provider.

Not delivering product to my customer...status shows delivery attempt failed... But no delivery attempt was made by delivery boy...please deliver my customer's order...Delivery location in Arattupuzha, Alappuzha but product was ln Mavelikara
Tracking id - [protected]
Customer name - Rajesh kumar
Delivery location - Arattupuzha,
Alappuzha

My ajio return I'd is #rt[protected] not pick up by delivery boy he demanded money I'm not given money then he not pick up my return what i do

Ecom is fake service providers, Amazon’s ₹299 Product in ecom ₹999 so layer and show some thing or gave some thing .I want cash back because this is not product that I want or Ordered

मेरा ऑर्डर id SHID-1259318 और ट्रेकिंग id [protected] है। मेरा ऑर्डर 26 fab को डिलीवर होना था लेकिन अभी तक न तो डिलीवर हुआ और न ही किसी डिलीवरी वाले का कॉल आया । और ऑर्डर को ofd lock में डाल दिया । क्या करू कृपया मदद कीजिए ।

Order ID- UN[protected]
Tracking details- Ecom Express/[protected]
Product packaging is from Flipkart but i didn't order anything from Flipkart on Feb 27, 2023.
Please resolve my problem and pleas refund my payment.

Sir / Ma'am,

I am Miss. Manorama and this is in regards to my shipment from Nykaa Cosmetics Order number: NYK[protected], dispatched through Ecom Express AWB no: [protected] on 28th Feb 2023' and it reached near to my delivery address i.e. 85 Podar Centre, Podar Corporate office, Ground Floor, Parel Post Office Lane, Dr. Ambedkar Road, Parel (east), Mumbai - 400 012 on Dated: 01st March 2023 (Wednesday) early morning but till now Ecom express is not delivering my parcel, today is 03rd March but still no further update at all from Ecom express... what the hell are they doing with my parcel, I don't have any clue about it.

From the other courier companies such as Blue Dart, Xpressbees, Delhivery, Shadowfax etc., I get so many couriers on my same delivery address without any hassle or delay and on the same day itself once my parcel reaches near to my delivery address.

However, every-time Ecom express creates such issues & trouble me for my parcel and never delivers it on time. I don't know what the problem is with ecom express, I think they purposely harass me for such stupid things, when I want my courier urgently, that only gets more delayed when it is dispatched through Ecom express.

Dated- 01st March (Wednesday) I got an SMS from Ecom that my parcel is out for delivery but nobody called or came to deliver my parcel till date from Ecom Express courier and no further update on the status of my courier... even when I have mentioned the preferred date of delivery as 02nd March when the order did not get delivered on 01st March (2 screenshot attached for proof).

I request Ecom Express to please don't harass me further and deliver my parcel today only, BECAUSE TODAY EVENING I AM TRAVELLING TO OUT STATION AND BEFORE THAT I WANT MY COURIER ANYHOW, as from tomorrow I am not available for 10 days to take the courier.

Please revert urgently and do the needful today itself... Hoping for your cooperation.

Thank you.

Recently I sent my smartphone for repairing by Ecom express on 20th February order no is XT2235899 and AWB Number is [protected] on 28 February it reached Delhi but then it's showing undelivered and also not updates given regarding this.

Dear Sir/Madam,
i have place the order through toolsvilla and shipment no.[protected] for delivery our address but the Ecom partner not deliver my item to my given address and he called me for collecting item form his office and our given address and courier office distance is approx 10 Km and also threat me for return my order if you not collecting item.
i hereby requested you to kindly see the matter seriously and this is not good for your company and also why hrash the customer.
please take the necessary action against it. The below place and Courier boy not responding our courier.

Location: SARAIYA

Time: 11:05

Remark: Shipment out for delivery, assigned to EmployeeAmitKumar

The order no is[protected], i dt book any order but I'll received the one top, Rs.383/_iwant return my money, customer care people no response, kindly do the needful.

Ticket No:[protected]
AWB No. [protected]

During tracking not showing proper information about shipment.
From past 3days Shipment moving in my city.
But did not recieved yet

Please deliver my order as soon as possible. This is urgent

Thanking you

My parcel of jivo ordered on 28 Jan 2023 dispatched with ECOM tracking id [protected] is still not received. I have put queries several times on their website but no reply received from their end. Moreover there is no contact number of customer care. The IVR every time just says “it will be delivered with next 24 hours” from last 2 weeks. Kindly update for any misplacement or damage of my order as soon as possible.

AWB. [protected]
From the last Two days courier not deliver and the wrong comment was update by courier person. no one came for delivery and no any call received. Today i received call and courier person says that my courier boy not taken your parcel because of parcel is big. now status shows OFD Lock Applied.

kindly help me to getting my parcel delivery ASAP.

I have ordered products from adidas and they chose ecom as there courier which is the worst courier service in india. The delivery boy came with product but could not deliver because i didnt get any otp in my number. Ecom does not have customer care that responds. Please dont use there service this issue have been there issues for years if you check consumer complaints.

I had ordered something else, something else has come out, I have to return it

This is not the way to talk to the delivery boy, when you talk to him, he shouts and abuses his mother and sister. And he doesn't know how to talk to the customer, once I talk to him I said tell me to go to my house. Didn't even inform, I reached home directly, when I came to know, I am calling him and asking, he is abusing me.

my talk in the morning happened tha 10 clock told me He i wil reach 1 hrs,
And without inform me he is reaching 3 clock, ,

When I am asking he, , why are you not inform me।।he is talking shouted and giving me abuse mother sister, ,
Please you take action nor I will be take action police,
And And how do you talk to the customer and with manners, first give training to these delivery boys
a+[protected] mobile number

[protected] delivery track

Delivery boy complaint

This is regarding my shipment with ecom express, which is not being delievered by the local courier Ecom Express 2nd time even after it has reached the DC rather a false remark has been updated which states "customer not available",

Prashanth
Warangal.

Respected sir,

My awb no. [protected].
And my order was shipped on 28january2023 and i didn't recive any call or the shipmemt was not brought to my address and it has been 7 days that my order is in ofd lock.i have complained about it but no action has been taken yet and i have to get that courier urgently.
Please help me.

Thank you.