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Ecom Express Complaints & Reviews

www.ecomexpress.in

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Updated: Aug 20, 2025

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5199

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My shipment tracking number [protected].
My myntra order no 114445522562988343903.

I ordered the item on myntra on 19th june 2020. And the shipment tracking id is assigned on 23rd june 2020,
According to this in ecom express portal also it shows they received the information on 23rd june 2020. After that everyday they have reschedule the pickup. Initially i contacted ecom express they told that the problem is from shopping portal. After that i contacted myntra they told that the product will be delivered. But now on ecom express its showing "shipment rto lock" for my tracking number. I contacted the customer care its now telling my tracking number as invalid number.
I want my item and i have also prepaid for that, please make it deliverables as both ecom express and myntra both promised but not delivered it.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Ramen
Team Ecom Express

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Address: Sattenapalle, near hanuman temple kothapet

You sent wrong order it is normal watch but i ordered smart watch my awb no ([protected]) get my order fastly my mobile no. [protected]

+1 videos

Jul 12, 2020

Complaint marked as Resolved

Ecom Express Executive 08061914615 PIN 8627809943 will deliver your "SD VENDOR" AwB 8627809943 today. Rs 1699.0 payable.

Ecom Express customer support has been notified about the posted complaint.

Jul 12, 2020

Updated by Rocky Venu Return my order

Jul 12, 2020

Updated by Rocky Venu When will you return my money

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 15, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Ramen
Team Ecom Express

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Address: Omega hospital

Samsung blutooth not working & other brand not came in the delivery

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 15, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Ur executive called me on 6th july for awb#[protected] & i couldn't pick the call, in the evening on reaching him he is asking me to come & collect the parcel from his place/office. Contacted customer care & twitter handle there is no proper update on this.

Ecom Express customer support has been notified about the posted complaint.

Jul 12, 2020

Updated by SPPatil Consignment reached to the destination on 6th July itself & there is no update this from 7th July to till now.

FYI Today is 12th July

Verified Support

Jul 15, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Address: AMMASANDRA TIPTUR 572211

My order from myntra as showing shipped on 23rd and the expected date of delivery is 9th but still my project was not delivered yet... When i track my order always it showing pickup reschedule.. What can i do know i have my brday on 15th... Lockdown has been announcing in banglore from wednesday onwards.. Can i get my product between.. Or else i will cancel it how can i wait for 15 days

Ecom Express customer support has been notified about the posted complaint.

Jul 13, 2020

Updated by Rakshitha S Aradhya I think you are playing with us i am waiting from 23rd June from that day also it's showing shipment rescheduled and now after 15 days its now showing shipment rto lock what This means I think u don't have done any attempt to delivery that how should you do this 🙄🙄

Verified Support

Jul 15, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Ramen
Team Ecom Express

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Address: 10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana, India - 122002

The ecomm customer executive called me and gave reasons to not deliver item. It's been 4 days and no sign of delivery. Tracking shows that i pushed delivery which i did not. They are misrepresenting the info and trying to not deliver the item. Awb #: [protected].

Please help as i am not getting any response from this company.

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Address: Hariyana addresses only show last shipping place

I ordered 26th july one watch... Amazon team shipped item and handover to ecom express courier partners 1st july.. But courier not moved after 1st july... Today date 11th july.. Still same status reflected for tracking...10 days no movement of tracking... I enquired 4 times for both amazon customer care and also ecom express customer care... Both are told shipped at correct time period... But today out of date of shipping tat. Ecom express customer care confidentiality told me will resolve the query with in 24 hours for 4 days before... And once 2 days before also.. But still no movement of tracking.. This is very worst service... My tracking no..[protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Ramen
Team Ecom Express

Verified Support

Jul 21, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Ramen
Team Ecom Express

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Address: House No. 60 Gaja Paysa Near Shri nathi ji mandir ,chobiya pada mathura

Ecom express executive [protected] pin [protected] will deliver your pickrr awb [protected] today. Rs 1599.0 payable.
This product is wrong deliver to me and i want to return and refund money...

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Website: E com Express

Your adds shows as:
Speed and reliability
Our delivery of orders on committed schedules enabled through strategically positioned hubs and dedicated-gps enabled fleet of vehicles, provide unmissable speed and reliability – the hallmarks of ecom express. The movement of each shipment is monitored by security and operations force who provide end-to-end security and controls.

But the docket no.[protected] not delivered so far.
Your hub people up loaded in online status as delivered on 9.07.2020.

Where is the docket? Pl look in to this and take it seriously the agents are not working as per you policies and ethics.
This is not fair. Since, one week i have been tracking the docket and in final stage the agent is not involved properly and with out delivering the items up loaded as delivered.
Your immediate action will be appreciated in this regard.
Thanks.

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 15, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Kapildev Tiwari, c/o Ram Dev tiwari Mohalla- Sajiwan dera Gram post Barki nanijor BUXAR, BIHAR 802112

Website: Amazon

Parcel with awb [protected] not yet received. Last time parcel was delivered to wrong address. Please look into the matter.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 15, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Website: Myntra

Respected sir,
I ordered an item on 19 june 2020.
It was supposed to delivered by 11 july 2020. The product had reached the delivery centre (Nearby ecom centre) on 10th july 2020. But the ordered product has been returned back to the warehouse on 11th july 2020.
Tracking no : [protected]
[protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 15, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: prakesh nagar

I want to return the product...

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Address: https://ecomexpress.in/

I have ordered 4g dongle from one online site and i paida 200₹ extra for delivery. Ecom picked the product from bangalore and brought in chennai.. It reached in hub in 3 days before but from 4 days they are not delivering and also not updating the product. Totally fraud company. No customer respect.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2020

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I don, t like this saree return the product
U return my money cont num [protected]

Ecom Express customer support has been notified about the posted complaint.

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M

Mass Mathi Mk

Jul 10, 2020

Saree is lite colour pls exchange saree give money

Ecom Express Customer Care's response, Jul 15, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: F4,Satya Residenxt,Thathayya bazar,Near IDBI Bank,Katuru road,Vuyyuru,Krishna Dist,Andhra Pradesh

Website: Ecom Express order returns and refunds Indians Complaint

Hi, this is yamini sri, i am sorry to say that i am not satiafied with the product and want to return the product. So please kindly help me in returning the product.

Ecom Express customer support has been notified about the posted complaint.

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Yamini sri

Jul 10, 2020

I want to return product and i want to know the time u are taking the order returned

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 11, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Ramen
Team Ecom Express

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Address: Srisailam Road

[protected]
This package has to reach to dornala near markapur 523331
But now the shipment was sent from nellore to benguluru...
So i need the know y the shipment was not delivered yet and it was in benguluru

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Product was cancelled on 19th June, seller is Reliance Digital. ECom is supposed to return the product to the seller post which refund will be initiated, however, Reliance customer care has notified that even after a cancellation on 20th June, the product is yet to be returned to them due to which they are refusing to issue my refund. Your portal shows "Shipment RTO Lock", please confirm where in the world is the product so that I can get my money back

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Address: H-1 309 jasmine grove society nh-24 Ghaziabad

Sir i have an order for that carrier service is given to ecom. My packet is ready on same same day. Now it's become 2 days no one has coming for pickup and status showing shipment is not ready. Someone is not doing his job perfectly for that i have to pay penalty. Please contact to carrier boy who assign for the duty. And tell him how to do work.

+1 videos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 11, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (as not clear in Video) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: M. P. FARMS MUNDAY, KOKKARNE

Courier tracking id - [protected]
A parcel from club factory

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Dear sir,
I ordered and item 1st July 2020, and the parcel has to come come to my location by 8th July 2020. When I called the customer care they are saying the product will not delivered. There is no intimation from them and now they are saying the product will not be delivered now.
When I tracked that it's showing that shipment was rto locked.
Please be helpful to get my ordered product.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Jul 15, 2020

Updated by sagar.challapalli AWB:[protected]

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Jeevan Poonacha

Jul 11, 2020

Hi,

Even i am facing the same issue with this company. What a fraud company. Can you please fastrack my issue as well?

Ecom Express Customer Care's response, Jul 15, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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