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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 200

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M
m s venkateswarlu
Jul 11, 2020
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Website: E com Express

Your adds shows as:
Speed and reliability
Our delivery of orders on committed schedules enabled through strategically positioned hubs and dedicated-gps enabled fleet of vehicles, provide unmissable speed and reliability – the hallmarks of ecom express. The movement of each shipment is monitored by security and operations force who provide end-to-end security and controls.

But the docket no.[protected] not delivered so far.
Your hub people up loaded in online status as delivered on 9.07.2020.

Where is the docket? Pl look in to this and take it seriously the agents are not working as per you policies and ethics.
This is not fair. Since, one week i have been tracking the docket and in final stage the agent is not involved properly and with out delivering the items up loaded as delivered.
Your immediate action will be appreciated in this regard.
Thanks.
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    [email protected]
    Jul 11, 2020
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    Address: Kapildev Tiwari, c/o Ram Dev tiwari Mohalla- Sajiwan dera Gram post Barki nanijor BUXAR, BIHAR 802112
    Website: Amazon

    Parcel with awb [protected] not yet received. Last time parcel was delivered to wrong address. Please look into the matter.
    +1 photos
    Ecom Express customer support has been notified about the posted complaint.
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    Dear Sir,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

    Regards,
    Ramen
    Team Ecom Express
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      N
      Ninjoy
      Jul 11, 2020
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      Website: Myntra

      Respected sir,
      I ordered an item on 19 june 2020.
      It was supposed to delivered by 11 july 2020. The product had reached the delivery centre (Nearby ecom centre) on 10th july 2020. But the ordered product has been returned back to the warehouse on 11th july 2020.
      Tracking no : [protected]
      [protected]
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
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      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        A
        Aslam Aslam
        Jul 11, 2020
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        Millioncases

        Address: prakesh nagar

        I want to return the product...
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        R
        raghav_sr1
        Jul 10, 2020
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        Address: https://ecomexpress.in/

        I have ordered 4g dongle from one online site and i paida 200₹ extra for delivery. Ecom picked the product from bangalore and brought in chennai.. It reached in hub in 3 days before but from 4 days they are not delivering and also not updating the product. Totally fraud company. No customer respect.
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Jul 15, 2020
        Ecom Express Customer Care's response         Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          M
          Mass Mathi Mk
          Jul 10, 2020
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          I don, t like this saree return the product
          U return my money cont num [protected]
          Ecom Express customer support has been notified about the posted complaint.
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          Saree is lite colour pls exchange saree give money
          Reply
          Ecom Express Customer Care's response, Jul 15, 2020
          Verified Support
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            Y
            Yamini sri
            Jul 10, 2020
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            Address: F4,Satya Residenxt,Thathayya bazar,Near IDBI Bank,Katuru road,Vuyyuru,Krishna Dist,Andhra Pradesh
            Website: Ecom Express order returns and refunds Indians Complaint

            Hi, this is yamini sri, i am sorry to say that i am not satiafied with the product and want to return the product. So please kindly help me in returning the product.
            Ecom Express customer support has been notified about the posted complaint.
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            I want to return product and i want to know the time u are taking the order returned
            Reply
            Dear Mam,

            Greetings from Ecom Express

            We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

            Regards,
            Ramen
            Team Ecom Express
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              D
              Datta Sai Rachamadugu
              Jul 10, 2020
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              Address: Srisailam Road

              [protected]
              This package has to reach to dornala near markapur 523331
              But now the shipment was sent from nellore to benguluru...
              So i need the know y the shipment was not delivered yet and it was in benguluru
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
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                K
                kkpat2
                Jul 9, 2020
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                Product was cancelled on 19th June, seller is Reliance Digital. ECom is supposed to return the product to the seller post which refund will be initiated, however, Reliance customer care has notified that even after a cancellation on 20th June, the product is yet to be returned to them due to which they are refusing to issue my refund. Your portal shows "Shipment RTO Lock", please confirm where in the world is the product so that I can get my money back
                Ecom Express customer support has been notified about the posted complaint.
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                  P
                  [email protected]
                  Jul 9, 2020
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                  Address: H-1 309 jasmine grove society nh-24 Ghaziabad

                  Sir i have an order for that carrier service is given to ecom. My packet is ready on same same day. Now it's become 2 days no one has coming for pickup and status showing shipment is not ready. Someone is not doing his job perfectly for that i have to pay penalty. Please contact to carrier boy who assign for the duty. And tell him how to do work.
                  +1 videos
                  Ecom Express customer support has been notified about the posted complaint.
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                  Dear Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (as not clear in Video) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    A
                    Anusha Anil Shetty
                    Jul 8, 2020
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                    Address: M. P. FARMS MUNDAY, KOKKARNE

                    Courier tracking id - [protected]
                    A parcel from club factory
                    Ecom Express customer support has been notified about the posted complaint.
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                      S
                      sagar.challapalli
                      Jul 8, 2020
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                      Dear sir,
                      I ordered and item 1st July 2020, and the parcel has to come come to my location by 8th July 2020. When I called the customer care they are saying the product will not delivered. There is no intimation from them and now they are saying the product will not be delivered now.
                      When I tracked that it's showing that shipment was rto locked.
                      Please be helpful to get my ordered product.
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 11, 2020
                      Ecom Express Customer Care's response                       Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
                      Jul 15, 2020
                      Updated by sagar.challapalli                       AWB:[protected]
                      View replies
                      Hi,

                      Even i am facing the same issue with this company. What a fraud company. Can you please fastrack my issue as well?
                      Reply
                      Ecom Express Customer Care's response, Jul 15, 2020
                      Verified Support
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        R
                        Riya Raj kumari
                        Jul 8, 2020
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                        Address: Bihar Lakhisarai 811311

                        This phone is very damage and not
                        Working
                        Ecom Express customer support has been notified about the posted complaint.
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                        mere sath froad Kiya gya hai Maine Jo mobile phone ordarkiya tha wo nhi hai dabba wahi hai par mobile dusra hai isliye Mai aapse request hai ki Meri delivery product sahi Diya Jay

                        This phone is very damage - Comment #3701826 - Image #0
                        This phone is very damage - Comment #3701826 - Image #1
                        Reply
                        Ecom Express Customer Care's response, Jul 11, 2020
                        Verified Support
                        Dear Sir,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                        Regards,
                        Ramen
                        Team Ecom Express
                        Mobile bekar hai froud hai Jo mobile order Diya wo nhi aaya dusara mobile Diya

                        This phone is very damage - Comment #3701827 - Image #0
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                          R
                          RRam N. Vasudevan
                          Jul 8, 2020
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                          Address: KUMKUM COLLECTION NEAR GOVT. GIRLS SCHOOL STATION ROAD GANGAPUR CITY 322201 RAJASTHAN

                          Dear sir / madam
                          Aapke ek delivery boy ne galat tarike se meri jacket pick kar li thi. Jiski uske pas return request bhi nahi thi. Heanery and smith ke chinta ki return request hote hue bhi usne meri wildcraft ki jacket pick ki.
                          Henery and smith ki return request ecom ko mili but jab 5 7 din tak pick nahi ho paya to maine unko call kiya tab delhivery courier ne chinos pick kar liye same day aapka delivery boy chinta lene aaya aur meri shoppers stop ki return wali jacket le gaya jiski uske pas return request bhi nahi thi. Sir /madam plz meri help kijiye kyunki jacket mahngi thi.
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            C
                            chhhfgdfg
                            Jul 8, 2020
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                            Hi,
                            today i handover my product for servising which is assigned ny REALME. as per realme customer support the pickup executive suppose to give me the receiving of the pickup produst at the time of pickup but they picked my product at 11 AM on 08/07/2020 but they did't give me any receiving slip even when i asked please give the pickup done text which is automatically i receive when they marked pickup in his device but they don't give me any thing.

                            they just give me a pic which is i attached with this complaint.

                            please suggest

                            Regards,
                            Chandra Prakash
                            [protected]
                            +1 photos
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 11, 2020
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings From Ecom Express.

                            With reference to your query regarding the AWB number[protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 14th July.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              H
                              hackerspark
                              Jul 8, 2020
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                              The shipment was supposed to deliver by 29th june.
                              But it has not been delivered as of yet.
                              To make things worse, the status currently shown is shipment rto lock - 77
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              I am also facing the same issue...very worst service
                              Reply
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                P
                                papuhota
                                Jul 8, 2020
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                                Address: AT-HATUARY,PO-BADASUANLO,DIST-DHENKANAL,PIN-759039,ODISHA

                                Return my order, wrong product
                                Date of inicident-06.07.2020
                                Client no — [protected]
                                I was order a saree queen. This tym i was saw a beautyfull sare but deliver boy getting me a wrong saree
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  H
                                  [email protected]
                                  Jul 8, 2020
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                                  I have order resmi note 9 pro (Aurora blue) with order id:[protected] in mi store on june 30 with full payment.
                                  . Transport company was given ecom with tracking id :[protected] and estimated delivery date was 10th july. But without my consent or prior notice, they have returned order. I am very sad about the mishandling of order by edom.. I request to get my order back as early as possible.
                                  +5 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 11, 2020
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from Ecom Express

                                  Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    S
                                    sravani iyengar
                                    Jul 8, 2020
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                                    I have ordered a product on june 30th from floweraura, which has been dispatched through ecom express which should be delivered on 6th july 2020 and today is 8th july and in the order tracking it is showing connected from hub in vizag, but when i called the customer care the automatic machine is giving the info like the order will be delivered by 10th i don't know the reason if it has reached my place why it is not yet out for delivery, i am very disappointed with ecom, it's already delayed by 2 days and this is rediculous
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 11, 2020
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    Helpful
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                                      H
                                      Havoc Lingesh
                                      Jul 7, 2020
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                                      I order samsung product in Samsung e shoping website that is online payment I placed order on 2/7/2020 after 2 days shipping no and information will receive my location is pondicherry and the product pickup location is jaipur on 6/7/2020 shipments will reach gurugram it's why plz help me my awb no [protected]
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 11, 2020
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings From Ecom Express.

                                      With reference to your query regarding your shipment, as per our records the said shipment has been delivered today at the registered address.

                                      Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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