Ecom Express Complaints & Reviews

Respected sie,
My awb no is [protected]
And my order was shipped on 23rd november and i didn't recive any call or the shipmemt was not brought to my address and it has been 4 days that my order is in ofd lock.. From last 4 days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
Please help me.
Thank you
Ritik gupta...

I have ordered fasttag from paytm.. My order is not yet delivered even not tried for deliver.. But in tracking company mentioned* customer refused to accept it*.
I need my order today itself any how.
My awb num is
[protected]
Make my order delivered today itself before 2 pm
I need..
I have ordered it from paytm
N tried calling ecom from 3 days regularly
N i dont have deliverey boy num

Dear sir
My awb no. [protected]
My order date 20.11.2019
But not receive today
Sir mere ko kisi friend ki shadi me gift
Dene the but dear sir order aaj bhi receive nhi haua
Three days se order out off delivery dikha rha h or me order ke liye office me 8 bje tk wait kr rha hu
Pls i request you aaj mere order ko deliver krne ki kripa kre
Pls i request you

Dear ecom team,

I am facing so much trouble while accessing your service, you guys really doing just time pass here, specially in my area. I ordered some product from flipkart and i need to return it, i schedule it, i got the message from you guys that it will done on time, 2 days have passed, i didn't get any call from you guys. And every evening you are messaging me that pickup was not done as you were out of reach.

Seriously, i mean you guys are giving such a poor services.

My order no was [protected]

Ghanshyam
Contact [protected]

Its has been 20 days since i have purchased fastag from paytm. It says delivery within 7 days but still now my fasttag is not been shipped and blocked at courier vendor. Paytm team is not responding properly even though i raised tickets multiple times.

No proper response from paytm as well as from ecom express. Now the status is showing as rto, though they have not called me single time regarding the courier delivery.

Please resolve my issue asap.

Number : [protected]
Awb :[protected]

Courier : ecom express

Best regards,
Subhash neelam.

This is to inform you that your ecom express courier office is located in sagar (M. P.) so i called regarding my myntra return pickup so they were making me fool continuously i called them to cancel my return pickup but whenever i call them they says that we will cancel but they are not cancelling so i request you that please provide your franchise to a valuable person so that they can handle and resolve the issue of their customer.
Another issue is that in sagar (M. P.) their is a delivery agent in ecom courier who deliver the courier door to door his name is abhi he is too arrogant person when ever he comes to deliver the courier he never talk politely and he always shows his attitude and he says that if you want this courier so take it silently otherwise i will going to cancle it.
I request you to kindly take a strict or a proper action on them.
Looking forward to listen from you.

I have ordered mobile in flipkart but i cannot track my product. The product has been shipped by ecom express on 26 november 2019. The tracking id is not working already it has been three days since the product had been shipped by flipkart through the courier partner by ecom express. The tracking id shows awb no doesn't exist. The tracking id is fdsp[protected]. Please resolve my problem.

Hi
I purchased one material from kiran boutique at jaipur rajasthan.
I got return pickup ecom express courier from shipper end on 6th nov. But courier people doesn't contact me and doesn't come for return pickup. And they send one msg rescheduled but still didn't pick the product. On 8th nov i sent to courier with my husband with courier office only. And i packed the product and taped with brown tape and pasted invoice what i receive from the seller. It's small packet. But seller receives different product with same invoice. Dress material is changed. I have send one material with packet and seller receives different material. Something goes wrong in middle. And when i ask to courier office said that they don't know. And this courier structure in nellore hub so many days. That material is costly. U have taken photos once u proceed the courier. I need help from ur end. Where gone wrong.

I want to cancel my order. Because i placed that item by mistake and i dont want my product and for returning and order equiey are not coming in my app so please cancel my order.
And if you this help will be so thankful of yours.
And will continue my shopping with you.
But this time i just want to cancel my order. Will be so thankuful of yours.
Please give me a favour.
Thank you

I was supposed to receive my package on 22nd and today is 28th, i called their customer service 4 days in a row, everytime i called the customer care they would tell me my order will be delivered in 24 hours eventually the last day i got fed up and asked them to email what they told me so i know that they have acknowledged my problem and are actively working to fix it and provide me updates along the way however i have been the one who as been calling them all along all this time and the only thing they tell me is they can't do anything about it and that my order will be delivered in 24 hours and they even refused to send me an email

Hi team,

There was a message on 14th november, 2019 for the delivery of the product. On the same day a complaint was raised regarding this and though with several calls each day from 14th nov as of today also there is no resolution received (Tracking no. [protected]). Request you to either to deliver the product or else to refund the amount.

Regards,
Mary sandhya

When my product reach at courier office bhopalgarh and delivery boy call me and he told me that your product is very heavy so I can't deliver at your address then you have to come at courier office and collect your product. But I say that I can't come there.
And they returned that ( Your AMAZON order AwB[protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected])
But many time courier boy come at my address and give me parcel thank you

My order is delivered but it is another item so i want to cancel my items so i want to return order so please give me chance to return order. Firstly i amaze but these are bad quality so i want to return please return please return please return. So give me advice to return the shirts so i want to return it. Please return it. Or how to return give me advice

I ordered a Handsfree from Club factory but I can't received it,
club factory showing that it is delivered but i can't receive it.
And this parcel is not received by my neighbour and family members so this parcel is not delivered to my home
And check that where is it delivered?
I want my parcel as soon as possible

So please delivered my parcel as soon as possible

My tracking id number is [protected]

I am an instagram seller. My customer manvi sapra bought two handbags from me of same designs but in different colours. As the product was imported so i ordered them for my customer. Tracking id of the products are : pink bag- [protected]; grey bag-[protected]. When the first bag arrived i.e., the grey one the total amount written on the invouce was ₹960 (one bag cost ₹480). The delivery boy asked the customer that she has to pay this amount and next bag will be deliverd free of cost. When 2nd bag arrived i.e., pink one, delivery mam was again asking for the money. He told the customer that her money will be returned by the previous deliver boy but he did'nt. He is not taking the call. Please help ask your courier boy to return the money to the customer i.e., ₹480. I am attaching pics of invoice, pic of bags along with courier boy contact no. Kindly help me.

I placed an order on 9 nov.2019, on Snapdeal containing
Pink Nike running shoe..., But when I got a package it was not as expected so.. I placed for return/refund process...
And the item was successfuly picked on 21/11/2019 ... from my address by ecom express.
But the status still shows that the item couldn't pick...
Oder id:[protected]
AWB[protected]

AWB NO [protected]
LAKSHMINARAYANA AVB
[protected]
My Club factory order not delivered but they mentioned as delivered in their site but iam not received the product.
I suspect on delivery person may mislead this order. And customer care also not responded properly.
Every time I called to customer service they told it's under process wait for 24hrs to 48hrs but didn't take any action about my case
Via email I received responses after 3 days that was very poor service.

Amazon booked product neither delivered nor contacted. But i received an sms stating that they attempted the delivery on 25/11/2019 actually yesterday 24/11/2019 i called the delivery boy after seeing a missed call and he asked me to collect the product from the facility centre at payyanur. I disagree with him.
But today i was stunned by seeing an sms that ecom express attempted the delivery.
It is not fair i am going to suite a complaint against them if they deliver the product in my address within the stipulated date and time.

The product was ordered from flipkart.
It is the fault of ecom express that the delivery man did not come to deliver and cancelled it on his own decision.
The delivery attempt was made on 3 days
He did not even call me on 2 days and 1 day he forgot to bring my parcel.
I could not call him because the delivery man uses company's mobile number so when we call them it connect in the company and we could not reach to the delivery man.

Dear team,

If you guys accepted the shipment from the sender and delivery is your responsibility,

I never seen this kind of worst peoples to whom the company paying.

I have been booked a product in cinthol official website. Awb num : [protected].

They out the product for delivery 3 times but the executive dint come to my place.

And the funniest status was i requested for the rescheduled the delivery, with out my notice how you guys updated the status.

After that i visited the ecom office, even office word dont deserve for madanapalle location.

I met with the supervisor mr. Tangam. He is a such a great guy to collapse the business.

Mr. Tangam told that my shipment was in rad, he wont get any thing for that, he got fresh shipments 500 for fad, he need to close that, so he dint given me the shipment he shut the door and went for delivery with out caring me.

For the ecom team if you guys is not interested to work kindly dont work at least we wont suffer. There are lots of competitors in a market they will work for us.