Ecom Express Complaints & Reviews

Hi,
I have ordered two product from myntra, when i called to myntra customer care they told me my product has already reached to the destination but still i m not getting any delivery from the courier department, when i called to ecom express customer care num they said your product has been marked as a out of delivery area, for your concern just want to tell you that myntra is delivering to my area and it is not out of servicing area.
Further more if in my address there is my contact num and if any parcel is out of sercicing area then its a responsibility of courier department to atleast give a call to us and intimate us about this so that we can go there and pick our product by our own.
But ecom express didint intimate me and they didnt provide there num also, kindlt atleast provide me the ecom express dehradun num so that i can contact them by myself

Delivery date mentioned on 8/10/2019 but still not delivered. My item is urgent medicine. But e com is not providing excellent delivery service. This medicines are very urgent for a patient but still your delivery boy not deliver this items. Regular i am getting delivery today sms on my phone but still undeliverd. When i am calling they told me to collect the item from there office. Please resolve the issue

Dear sir

I have a order from flipkart and the delivery boy reached me. He is generated otp to my number. I lost my that number. He is telling that should need otp. From lost mobile number how can i give otp. Is there any other options to get my order. I can give my id card copy also.

I request you to please give a solution.

Thanks & regards
Berlin...

My parcel was expected to reach me on 1st october 2019 but they hadn't delivered it till 10th october. Still they are keeping my parcel. I tried to call them but they are not giving good responce. My parcel contains healthcare product. I needed the parcel urgently but they are constanyly delaying it without giving any god reason. I called their customer service but they are releasing or putting my call on hold without any good reason.

Hello! My order with awb number [protected] is supposed to be delivered by 12th october. It originated from jhajjar and travelled all the way to bhagalpur crossing atleast a thousand kilometres in two days. And yet hasn't arrived at my nearest hub i. E simri bakhtiyarpur and it's not like the distance is alot.. It's around hundred kilometres. So i went to the local ecom express office/warehouse and requested if my order once reach the hub can i pick it up as they deliver the item atleast 2 days later after it's arrived at the hub. The executive was straight up rude and hostile and denied. I know it's supposed to be delivered by 12th but it's in the hub rn and i've to get somewhere and i was picking it up myself!

Mys order number is od[protected] is not delivered at time and no tracking message is available i want to say that please delivered my order fast thank you. Please delivered my order fast i have urgent thank you

I had ordered a product from club factory, the have chosen this ecom service. The tracking number is - [protected]. My address was given for pen, maharashtra, pin - 402107, but their system has sent the product at pali, maharashtra, distance from my place is 42km approx. And they have declared that product needs to be redespatch. Why this type of false update has been done?

Hi, airway bill no. [protected]. I ordered some stuff online and this courier service has ruined my expectations and excitement. Message from ecom service arrived yesterday that my package is out for delivery. Nobody called, none arrived. Today ie 9.10.2019 a representative called and said they tried to contact me via phone but couldn't do it and enquired if i had cancelled my order. I was shocked to receive such a garbage 😬 type response from them. I asked them to send the same tomorrow, instead of assistance they asked me to collect the order from their office. Such is the pathetic, below standard, piece of crap service from ecom golaghat. Let me continue, i had experienced similar [censored] like experiences from the same delivery centre in my past orders. What ecom golaghat is doing now let me be clear about that, they are delivering garbage quality service to their customers. Defaming prestigious brands like myntra, flipkart, etc. I really feel pity for the customers and sellers that they are relying on a nonsense service provider like ecom golaghat. Urge you to improve the quality of the services and deliver something better than disappointment and substandard delivery service.

Regards,
An affected anonymous customer.

The worst delivery service till date. Came out for delivery but never reached. Didn't even bother to call. All other delivery services calls the person customer so many time. Even after giving phone number on the parcel, you people did not bother to call the recipient even once. And moreover its showing rto locked. Awb no [protected] and awb no [protected]. Every time sending msg please keep the money ready, out for delivery. Then after some time showing the customer refused to accept so it is undelivered. Then again i have to request the company for re attempting delivery. Please look into the matter. If you people are having problem with address or anything, ecom express should call the customer but no without contacting the customer giving wrong allegation. Why so rude and bad behaviour? Saw so many delivery agencies but sorry to say ecom express disgusting experience and behaviour.

There is serious problem with your delivery company and facilities they are providing. I have order eye pads from club factory with order no SO[protected] and tracking no [protected] had an estimated delivery date on 3/10/2019 and today i have checked its tracking and its being in delhi only till today
Please do the necessary actions to deliver my product or refund my money
And your company gives the maximum time limit for 20 days
Please tell me the earliest actions would be taken in regard to this
Thank you

It is second time i am facing the same issue of prepaid shipment was supposed to be delivered by ecom express at correct address and to correct person. Its reg awb [protected] which is not delivered to me by your delivery guy and nor i was contacted by him to collect it at my address. Yesterday i was not in town and was out of station till 10 in evening. My prepaid shipment might have intentionally been delivered to wrong person. I need resolution with immediate effect by either deliver it to right person or refund the money back else be ready to face serious legal consequences as the way ecom express assigns unprofessional illiterate delivery guy to get prepaid orders delivered to wrong person is completely out of business ethics.. Abhishek sharma [protected], [protected]

The delivery was supposed to happen on 7/10/2019. Had received a call on 8/10/2019 between (Around 4pm) saying that it is late and if delivery can be made the next day (Ie 09/10/2019) and since it was a festival it was agreed. Not only has the status been changed saying that the consignee has asked for a future delivery date when it was them who had requested it but also today (09/10/2019) they say they are unable to deliver the package due to server issues. Not only is it late by 3 days now but also their customer service isnt adequate enough to address it nor is the contact number provided on the website of any use to get in touch with an executive.

I have order honor 10 lite phone from flipcart date of delivery is 9th october 2019 but my order is not deliverrd yet not. Online traking shows that my order is in bhagalpur hub i went to bhagalpur hub and your exicutive told me that your product is not comming yet but online traking shows that my product is in bhagalpur i want to recieve my order from hub please do something

Flipkart awb: [protected], the shipment is not delivered to my address but on 7th received sms to my mobile no:[protected] stating that shipment has been delivered. I am wondering how it is possible without receiving the consignment, how the courier service declared that product delivered. Could you please register complaint and take action on deliver courier.

The delivery boy called me for the delivery purpose as he was not able to find the address, but i do online shopping many a times.
Monthly 2-4 delivery of flipkart or amazon i do.

This guy called me but i was quit busy so can't able to attend his call, later on i called him back and asked him to deliver it now, he refused that i can't come back to your place.

I asked him where are you now exactly, he said the name of the place, which is near to my home hardly 3 mins travelling.

I asked him try to deliver by evening, but he refused to deliver today, i politely asked him his name and what i got in reply "go and ask to my company".

My package was out for delivery on 08.10.19 by 10.19am but did not receive the parcel by evening 6.30pm so i called the executive and asked the reason. He said my phone was not reachable so he couldn't deliver and he will deliver the product by 9.10.19 on first hour itself. But immediate after call i received a delivery message of my product on 8.10.19 itself. After that i have tried to call the executive and the courier partner thousands times but no fate. Executive number is showing incorrect awb and courier partner is not responding my call at all. My product was a prepaid one so tell me how to get it done.

How the sellers are sending there products through this incompetent courier partners. I need an immediate resolution as i will out of country after 6days.

So please do the needful asap.

Thanks

Hi
I ordered from amazon on 30th september they dispatch the product on 2nd october from that day till now product is intransit status expected delivery date already over which was 7th october this is birthday gift for someone you guys spoiled the birthday. Very very pathetic service. Below is providing the tracking details and contact number

Tracking no - [protected]
Contact no - [protected]

Product is courier office.
Product was not delivered to me.
So where is my order.
And the courier full details i want it.
And want delivery details.
I want my order.
And why the order resend the visakhapatnam courier office.
Againa i want to come back my order.
I am sending the full details on the image in the images and relatedly. So please come back my order.

मैं अपने ऑफ़िस में ही था लेकिन आपका जो executive है वो जानबूझकर लेने नहीं आ रहा है क्योंकि उसने मेरे से रुपयों की बात की कि मैं आपको सस्ती रेट में सामान दिलवा दूँगा लेकिन में माना नहीं तो वह नाटक कर रहा है पूरा नाम तो मुझे नहीं पता है लेकिन सरनेम शर्मा लगाता है और मेरे ऐड्रेस पर पिछले १५ दीनो में ६ डिलेवरी दे चुका है और कहता है मैं ऑफ़िस में नहीं जबकि संडे को छोड़कर मेरा ऑफ़िस 9 am to 6pm खुला रहता है और मैं हमेशा ऑफ़िस में ही रहता हूँ

I haven't recived any order yet then also its said to be order is recived by me or any fily member see this mess is given through the club factory wich i am buying the order and my order id is [protected]
Plz its kindly requesting you that deliveredmy order
since
last 4_5 days your curier boy cant come and now today its said to be its deliver ... how its possible, i am nit satisfied with you company
plz kindly deliver my order