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1.8
Updated: Aug 20, 2025
Complaints 6467
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1268
Unresolved
5199
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Ecom Express reviews & complaints page 266

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A
Anuki
from Mumbai, Maharashtra
Jan 15, 2019
Resolved
Report
Copy
Resolved

Hi, My name is kiran, i ordered a power bank from Ecom Express, but the power bank is not supporting in my phone pin, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible .This is invoice no. 88165969.
Cod[protected]
Feb 22, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2019
Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express
View replies
Every morning since past four five days they have been updating as pick up resceduled for next day.
when I call them they say that myntra has not handed them the package.

AWB NO.[protected]
Reply
Ecom Express Customer Care's response, Jan 18, 2019
Verified Support
Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the airwaybill Number. 287196618, the said shipment has reached our Guwahati hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express
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    M
    Mummareddy Saikrishna
    from Chirala, Andhra Pradesh
    Jan 15, 2019
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    Address: East Godavari, Andhra Pradesh, 533437
    Website: jabong

    It is not delivered and i got message that it had been delivered. Tracking number [protected] once check this and provide me delivery agent number also. I paid money for that product in online and not yet delivered. So i request you to check details about my product where it is and deliver it to me as fast as possible and also provide me delivery agent number also.
    Ecom Express customer support has been notified about the posted complaint.
    Jan 15, 2019
    Updated by Mummareddy Saikrishna     [protected] product on this no also not delivered check once
    View replies
    What the status of pickup the consignment nref[protected]. After four day pass no body responce
    Reply
    Ecom Express Customer Care's response, Jan 17, 2019
    Verified Support
    Dear Sir,

    Greetings from Ecom Express

    Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

    Regards,
    Team Ecom Express
    Sir Hello I have ordered a solar charger in Amazon and it seems that Delivery Boy spoke with the worst words that their company is not in the ticket to make a telephilisation today so they are ignoring it. So I want to focus on this in the following periods.
    My tricking no[protected]
    Records
    By
    Selvam
    [protected]
    Reply
    Ecom Express Customer Care's response, Jan 17, 2019
    Verified Support
    Dear Sir,

    Greetings from Ecom Express!

    Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the delivery person.


    Regards,
    Ecom Express Team
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      R
      renuka_devi
      from Visakhapatnam, Andhra Pradesh
      Jan 14, 2019
      Resolved
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      Resolved

      I ordered 2 products on 7/1/2019 and 3 products on 8/1/2019. And i still didn't get any update about delivery date till now. It is showing me the old details as still scanned at hub for the 2 products that i ordered on 7/1/2019. My order no.'s order no:[protected]-7735503 and order no:[protected]-6338803. I need them urgently please make it deliver to me by tomorrow i. E. On 15/1/2019.
      Feb 24, 2019
      Complaint marked as Resolved 
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Jan 17, 2019
      Ecom Express Customer Care's response       Dear Mam,

      Greetings From Ecom Express.

      Thank you for writing to us. With reference to your query regarding the shipment[protected] has been delivered.

      We sincerely apologize for the inconvenience caused to you. As per our records we are unable to trace your shipment[protected]. We are coordinating with the concerned department to check the current location of this shipment and we shall update accordingly. meanwhile, you can contact your shopping portal in this regards.

      Regards,
      Team Ecom Express
      View replies
      [protected] awd number take action on chennachesavulu
      Paytm order
      Showing as deliver
      Darsi
      Take action 3 days completed but no action
      Reply
      Wrong tracking number provided (FDSP[protected]).I can't track it.all time show airway bill number does not exist.
      Reply
      Ecom Express Customer Care's response, Jan 17, 2019
      Verified Support
      Dear Mam,

      Greetings From Ecom Express

      Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

      Regards,
      Team Ecom Express
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        A
        aryasurendran
        Jan 14, 2019
        Resolved
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        Resolved

        Address: 560103
        Website: ecomexpress.in/tracking/?awb_field=287180674

        Hi concern,

        I placed one order on 08/01/2019. And i got the confirmation message for the delivery by today (14/01/2019) morning and its supposed to delivered it by today.

        And from the after noon session itself i was trying to reach the ecom express executive but he was not answering my call as well. Finally i got a text message it stating that customer not available i don't find any logic in that.

        Can i know the exact reason why the product is not delivered today. If not i dion't need the delivery the product which i ordered keep it with u guys itself.

        Order number :[protected]
        Feb 19, 2019
        Complaint marked as Resolved 
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Jan 15, 2019
        Ecom Express Customer Care's response         Dear Sir,

        Greetings from Ecom Express!

        Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. 

        Regards,
        Team Ecom Express
        Jan 16, 2019
        Updated by aryasurendran         Hi Concern,

        Delivery still not happened ?..may I know what's going on ?????
        Verified Support
        Jan 17, 2019
        Ecom Express Customer Care's response         Dear Sir/Mam,

        Greetings From Ecom Express.

        Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

        Regards,
        Team Ecom Express
        View replies
        I got s message from ecom express on 8th jan, 2019 that my parcel with awb no[protected] from Nykaa was successfully delivered to me. But neither me nor any of my relatives or neighbors has received the parcel. It was pre-paid already.
        Reply
        Ecom Express Customer Care's response, Jan 15, 2019
        Verified Support
        Dear Mam,

        Greetings From Ecom Express.

        Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

        Regards,
        Team Ecom Express
        Hi,
        I have ordered Fastrack watchwa set of 3 which i paid 1299 rupees
        But I didn't receive the same product rather got poor quality watches which is not even worth of 100 rupees.
        I dont need these scraped watches return my money ASAP.

        ECOTTONCOUNTRY "CoD" shipment[protected] is delivered by ECOM Executive Ph: [protected] PIN:[protected]
        Reply
        I am ajaya kumar nepak I buyed a product from an e-commerce website and it's shipped on 11 11 January 2019 through ecom express and it's tracking number is[protected]. My parcel is kept on Pickup Rescheduled For Next Day since 4 days .
        Reply
        I had ordered a fitness band online, the product had to be delivered (according to website ) on 9 th. And now it says the product was undelivered due to customer not available. But I was at my place the whole time.

        So please let me know the procedure ahead ?
        Reply
        Ecom Express Customer Care's response, Jan 17, 2019
        Verified Support
        Dear Sir/Mam,

        Greetings From Ecom Express

        Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

        Regards,
        Team Ecom Express
        Paytm order not deliver at DARSI by chenna kesavulu already msg u not Delivered
        Reply
        Worst service from your side i feel very bad about it i am still waiting for my product more than 15 days as a customer totally dissapointed
        Reply
        Ecom Express Customer Care's response, Jan 17, 2019
        Verified Support
        Dear Sir,

        Greetings From Ecom Express

        Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

        Regards,
        Team Ecom Express
        My order delivery date is gone, still delivered yet my order.please make it atleast today onwards..
        Reply
        Ecom Express Customer Care's response, Jan 17, 2019
        Verified Support
        Dear Sir,

        Greetings From Ecom Express

        Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

        Regards,
        Team Ecom Express
        Hi nanaiah here
        I ordered 3 pathworked shirt in ecom express i brought dhe order yesterday different cloth i gotted (ordered 3 patch work checks shirt deliveries 3 plain colored shirt)..
        So kindly take dhe request for exchange dis cloth tq...
        Im waiting for ur rply...
        Reply
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          S
          Simran Salim
          from Chennai, Tamil Nadu
          Jan 14, 2019
          Resolved
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          Resolved

          My order has not yet been delivered. I was getting messages stating that i had asked for rescheduling while no one from your office didn't even contact me for my address. Finally i had rescheduled the delivery on 09.01.2018 still the product is not delivered. Had already contacted your office and they had told me that the order will be delivered within 24 hours. Nearly 4 times i had registered a complaint
          Feb 14, 2019
          Complaint marked as Resolved 
          Ecom Express customer support has been notified about the posted complaint.
          Jan 14, 2019
          Updated by Simran Salim           AWB No[protected]
          Verified Support
          Jan 14, 2019
          Ecom Express Customer Care's response           Dear Sir/Mam,

          Greetings From Ecom Express

          Thank you for writing to us. Request you to kindly provide the screen shot of the 9 digit AWB/ tracking number so that we can assist you on the same.

          Regards,
          Team Ecom Express
          View replies
          Mere dwara jo diya geya tha oder usme 3 [censored]s alag colour tha lekin jo oder delivery huaa hai usme clour different hai ialye mare oder ko return kar mera paisa return kiyiye. Oder ki adhik jankari ke liye oder ka photo bhej diye hai.
          Reply
          Ecom Express Customer Care's response, Jan 15, 2019
          Verified Support
          Dear Sir/Mam,

          Greetings From Ecom Express

          Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

          Regards,
          Team Ecom Express
          AWB no[protected] not received but status delivered.whay to do because do many times completed to costomer care but no proper response from the it end
          Reply
          Ecom Express Customer Care's response, Jan 17, 2019
          Verified Support
          Dear Sir/Mam,

          Greetings From Ecom Express.

          Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly cross check with your family member/neighbor and confirm to assist you further.

          Regards,
          Team Ecom Express
          I want to canceled my order please canceled my order
          Reply
          Ecom Express Customer Care's response, Jan 17, 2019
          Verified Support
          Dear Sir,

          Greetings From Ecom Express

          Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

          Regards,
          Ecom Express Team
          [protected] awd number take action on chennachesavulu
          Reply
          Charging problem
          Reply
          Risky Alom King's reply, Dec 25, 2018
          Charging problem, it does not on
          Risky Alom King's reply, Dec 25, 2018
          Changing problem and it does not on
          Ecom Express Customer Care's response, Jan 17, 2019
          Verified Support
          Dear Sir/Mam,

          Greetings from Ecom Express

          Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

          Regards,
          Team Ecom Express
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            B
            Barwadih Latehar
            from Colgong, Bihar
            Jan 14, 2019
            Resolved
            Report
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            Resolved

            Address: 822111
            Website: Ecom express

            Dear ecom express costamber care, my name is aniket kumar, my mobile no-[protected], i have bought buy tracksuit from jabang order and it product is cancel from jabong id but not cancel from jabong id, so give me order cancel ecom express awb no[protected], deliver executives no-[protected], kunjbihari dubey. Kunjbihari dubey is wrong word,. So i am complain to national consumer grievance.
            Feb 14, 2019
            Complaint marked as Resolved 
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Jan 14, 2019
            Ecom Express Customer Care's response             Dear Sir/Mam,

            Greetings from Ecom Express!

            Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. 

            Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

            Regards,
            Team Ecom Express
            View replies
            Worst service experience. The delivery guy never calls and at the end of the day gives two missed calls and then msg comes "your product was undelivered because you refused to accept".I Called him myself several times but delivery man didn't receive.
            Reply
            Ecom Express Customer Care's response, Jan 15, 2019
            Verified Support
            Dear Sir/Mam,

            Greetings From Ecom Express

            Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

            Regards,
            Team Ecom Express
            Awb no.[protected]
            Order no. 6826601
            not receive parcel
            Reply
            Ecom Express Customer Care's response, Jan 15, 2019
            Verified Support
            Dear Sir,

            Greetings From Ecom Express.

            Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

            Regards,
            Team Ecom Express
            I have received my order but the product is not good and size problem I ordered for 42 size but I got 40size. So want to return the product

            But in my invoice they are not mentioned proper return address so kindly do the needful full

            AWB no[protected]
            Order no[protected]

            Return address
            Rainbow clothing [protected]
            Reply
            Ecom Express Customer Care's response, Jan 17, 2019
            Verified Support
            Dear Mam,

            Greetings from Ecom Express

            Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

            Regards,
            Team Ecom Express
            On website it shows out for delivery but when i talk to the courier boy he says that he had not any vehicle to deliver the bag.
            Please ensure this kind of problems not be created in future. It creates a bad impacts on me as well as many other customers thanks
            Reply
            Ecom Express Customer Care's response, Jan 17, 2019
            Verified Support
            Dear Sir,

            Greetings From Ecom Express

            Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

            Regards,
            Team Ecom Express
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              R
              Ramanam Satish Kumar
              from Eluru, Andhra Pradesh
              Jan 14, 2019
              Resolved
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              Resolved

              pickup failed

              Address: 533444
              Website: Prathhipadu

              Previously i have ordered a product in jabong, it was too late to deliver that one... Now i have ordered a shirt for my brother birthday, tomorrow is his birthday and daily i'm checking the tracking portal and it was showing that pickup failed... The product is for my brother birthday and how can i give it after tomorrow... Please resolve this problem as soon as possible as customers are facing problems regarding this issue...
              Helpful
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              1 found this helpful
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              S
              Shailendra Singh Jhala
              from Morena, Madhya Pradesh
              Jan 13, 2019
              Resolved
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              Resolved

              Address: Mandsaur, Madhya Pradesh, 458001
              Website: Myntra

              You send message on my registered number that product is delivered on 12-01-19 but its[protected].30 pm and i am still waiting for the product. You are providing worst service because your r not delivering product and sending message of delivery and creating confusion. I want my product tomorrow anyhow. Otherwise i will bring this issue to the consumer court.
              Feb 16, 2019
              Complaint marked as Resolved 
              Ecom Express customer support has been notified about the posted complaint.
              Jan 13, 2019
              Updated by Shailendra Singh Jhala               My MYNTRA AwB[protected]
              Verified Support
              Jan 14, 2019
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings From Ecom Express

              Thank you for writing to us. Request you to kindly provide screen shot of the 9 digit AWB/ tracking number so that we can assist you on the same.

              Regards,
              Team Ecom Express
              View replies
              The tracking shows product is delivered. But I havent received my order from nykaa!!!

              The delivery person has not even called me!
              This is very irresponsible
              Kindly look into this and let my product delivered
              This is a prepaid product!
              Reply
              Ecom Express Customer Care's response, Jan 15, 2019
              Verified Support
              Dear Sir/Mam,

              Greetings From Ecom Express

              Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

              Regards,
              Team Ecom Express
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                R
                Rameez55
                from Gurgaon, Haryana
                Jan 12, 2019
                Resolved
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                Resolved

                Address: 193223

                Sir
                we are facing ecom express delivery problem in our area, here is no network of ecom express
                please establish ecom franchisee/dealer based network model in our area and we will not face such problems.

                Address:
                Lolab
                Pincode: 193223
                District: kupwara
                State: jammu & kashmir.

                .

                .

                .....

                .

                .

                .

                .

                .

                .

                .

                .

                .

                .
                Feb 23, 2019
                Complaint marked as Resolved 
                Ecom Express customer support has been notified about the posted complaint.
                Jan 12, 2019
                Updated by Rameez55                 Please Establish Ecom express network in District: Kupwara
                Pincode: 193223
                For Delivery of Parcel.
                Verified Support
                Jan 14, 2019
                Ecom Express Customer Care's response                 Dear Sir,

                Greetings from Ecom Express

                Thank you for writing to us. Currently we do not have franchisee/dealer based network model and hence we do not appoint Franchisee/dealer. Thank you for your query.

                Regards,
                Team Ecom Express
                View replies
                My order date 09/Jan/2019
                Order no GT08Jan143
                Reply
                Ecom Express Customer Care's response, Jan 14, 2019
                Verified Support
                Dear Sir,

                Greetings From Ecom Express.

                Thank you for writing to us. Please confirm your query to assist you.

                Regards,
                Team Ecom Express
                AWB no[protected], oder no-7704554, pin no852115.mere duara jo older diya gaya tha usme clothes ka quality or clour alag tha lekin jo older received huaa hai wooh alag hai isliye Sir mere oder ko return ka paisa wapas kijiye please Sir. Iske liye aapka sada abhari rahunga. Adhik jankari ke liye oder ka photo bhej dete hai. Thanks sir,
                Reply
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                  P
                  piyush@1
                  from Ranchi, Jharkhand
                  Jan 12, 2019
                  Resolved
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                  Resolved

                  Address: Kaimur, Bihar, 821101
                  Website: Myntra

                  Dear sir, my name is piyush kumar, i ordered a sweater from myntra.com on 6th jan 2019. And today after tracking the order i came to know that the product has already arrived at my near ecom courier service, but they haven’t delivered to me yet. I request u to help me out, your response will be appreciated any inconvenience is regretted. Order number —[protected]-7630301
                  Tracking number —[protected]
                  Pincode — bhabua, kaimur 821101
                  Feb 14, 2019
                  Complaint marked as Resolved 
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 14, 2019
                  Ecom Express Customer Care's response                   Dear Sir/Mam,

                  Greetings From Ecom Express.

                  Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

                  Regards,
                  Team Ecom Express
                  View replies
                  I have not ordered this shirt but the shirt came to my address, it was from Amazon, but there is no orders in my account..
                  I am very suppressed, I want a refund from you.
                  As a person from your company has delivered and got the money from me.
                  Reply
                  Ecom Express Customer Care's response, Jan 15, 2019
                  Verified Support
                  Dear Sir,

                  Greetings From Ecom Express.

                  Thank you for writing to us. Request you to kindly contact Shopping portal to arrange the Reverse pick up.

                  Regards,
                  Team Ecom Express
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                    S
                    Sumit008
                    from Muzaffarpur, Bihar
                    Jan 11, 2019
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                    Address: Simdega, Jharkhand, 835223

                    I have got information that my parcel will be delivered by yesterday. I waited for the whole day but no one came. Then they send me message that i wasn't available for the delivery. What the hell you guyz doing? I literally waited for the whole day today. But no one came to deliver the product. There isn't any option to register a complaint on your official website. How do i'll get my parcel? Customer care isn't responding to the call.
                    Awb :[protected]
                    Ecom Express customer support has been notified about the posted complaint.
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                      D
                      dalita
                      from Ernakulam, Kerala
                      Jan 11, 2019
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                      shipment rto lock and revoked

                      Address: Ernakulam, Kerala, 682032
                      Website: ecomexpress.in/tracking/?awb_field=285464894

                      Dear sir,
                      I ordered and item 21st dec 2018, and parcel is come to my location as shown your site as 30th dec 2018. Jan 1st 2019 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
                      Today i called (11/01/2019) at the time the customer care guy give me same commitment.
                      Then now status shows that shipment rto locked revoked.
                      I...
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                      176 found this helpful
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                      J
                      John A.N.
                      from Eluru, Andhra Pradesh
                      Jan 11, 2019
                      Resolved
                      Report
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                      Resolved

                      Address: 523247

                      Order not delivered but showing as delivered order id [protected]
                      [protected] awd number take action on chennachesavulu
                      At darsi
                      Paytm order
                      Order not delivered but showing as delivered
                      Take action on him i want my item immediately
                      As well as possible
                      It is pure fraud by paytm and ecom express
                      Both are busy not solving problem for 4 days take immediately action on him
                      Feb 15, 2019
                      Complaint marked as Resolved 
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 14, 2019
                      Ecom Express Customer Care's response                       Dear Sir,

                      Greetings From Ecom Express.

                      Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

                      Regards,
                      Team Ecom Express
                      View replies
                      Not solved
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                        S
                        SsShraddha singh
                        from Jhansi, Uttar Pradesh
                        Jan 10, 2019
                        Resolved
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                        Resolved

                        Address: Jaunpur, Uttar Pradesh, 222002
                        Website: Snapdeal

                        I'm writing about this second time as on first time my issue isn't get resolved. Firstly, i want to say that i ordered a saree online on snapdeal and when its delivered i didn't liked it so, i returned it and i returned the full package that i received but when the pickup boy came and collected the saree after that i got an email claiming that i didn't returned the full package. That is i got two sarees and returned only one but thats totally wrong, i tried calling snapdeal many times but they aren't helping me out i wrote a complaint against snapdeal in cunsumer forum also this is the last time i'm writing it here also my order id — [protected]
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        One of worst Ecom Express, my product has reached the place 2 days before, but no one trying to deliver me the product, phone also not reachable, but i get the message, no one is responsible here for our product we, already made the payment for product,
                        Reply
                        Ecom Express Customer Care's response, Jan 14, 2019
                        Verified Support
                        Dear Sir,

                        Greetings From Ecom Express

                        Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                        Regards,
                        Team Ecom Express
                        Hi Shraddha,

                        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                        Thanks!
                        Team Snapdeal
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                          Yakub Zeeshan Mohammad
                          from Hyderabad, Telangana
                          Jan 10, 2019
                          Resolved
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                          Resolved

                          Address: Hyderabad, Telangana, 500028
                          Website: ecomexpress.in

                          The complaint on Ecom express on customer service . I ordered the product but it didn't delivered to my address. So I called to the customer care. And I said about my product which is not delivered I asked about the courier office means delivery office so he was doesn't told about the office address...I said, I want delivery office which I can enquir about my product..I asked again and again ..he didn't told ...he said product is can't be delivered and it's going back ..and I said give delivery office address but he didn't told .and I asked again and again..and he start talking rudely like a pshyco...and he blcoked my number which I can't call to the customer service number. And he quit my call. So again I call to him but the answer the call getting busy again and again I call to this customer service number but the call getting busy. I thought that this is the one of them idiotic delivery courier service. Guys don't prefer this courier service for any work and one thing how we can do this that to block my mobile number it is the one of the idiotic thing and idiotic service.
                          Feb 13, 2019
                          Complaint marked as Resolved 
                          Ecom Express customer support has been notified about the posted complaint.
                          Jan 10, 2019
                          Updated by Yakub Zeeshan Mohammad                           https://ecomexpress.in.
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                          Business & FinancesEcom Express irresponsible employees of customer service executive
                          Ecom Express — irresponsible employees of customer service executive

                          1 Review
                          Yakub Zeeshan Mohammad on Jan 10, 2019
                          Mark as Resolved

                          The complaint on Ecom express on customer service . I ordered the product but it didn't delivered to my address. So I called to the customer care. And I said about my product which is not delivered I asked about the courier office means delivery office so he was doesn't told about the office address...I said, I want delivery office which I can enquir about my product..I asked again and again ..he didn't told ...he said product is can't be delivered and it's going back ..and I said give delivery office address but he didn't told .and I asked again and again..and he start talking rudely like a pshyco...and he blcoked my number which I can't call to the customer service number. And he quit my call. So again I call to him but the answer the call getting busy again and again I call to this customer service number but the call getting busy. I thought that this is the one of them idiotic delivery courier service. Guys don't prefer this courier service for any work and one thing how we can do this that to block my mobile number it is the one of the idiotic thing and idiotic service.
                          Verified Support
                          Jan 12, 2019
                          Ecom Express Customer Care's response                           Dear Yakub Zeeshan Mohammad,

                          Greetings from Ecom Express

                          We regret for the inconvenience caused to you. As per our records your shipment[protected] we have received request from shopping portal to send the shipment back to them. So we request you to kindly coordinate with your shopping Portal for assistance.

                          Regards,
                          Team Ecom Express
                          View replies
                          My order from myntra Tracking No:[protected] is kept on showing "rescheduled for next day" for quite few days . Please let me know when it will be delivered. The item has been shipped on 7th January 2019 (on myntra).
                          Looking forward for your response thank you.
                          Reply
                          Ecom Express Customer Care's response, Jan 14, 2019
                          Verified Support
                          Dear Sir/Mam,

                          Greetings From Ecom Express.

                          Thank you for writing to us. With reference to your query regarding the airwaybill Number. 985235833, the said shipment has reached our Guwahati hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

                          Regards,
                          Team Ecom Express
                          Delivered today (14 Jan'19)
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                            I
                            Im_Avi
                            from Bengaluru, Karnataka
                            Jan 10, 2019
                            Resolved
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                            Resolved

                            I had order 1 wrogn sweatshirts from myntra on 1st jan and it has been dispatched on 4th jan to ecom express (Awb :[protected]Orderno.:[protected]) but still i didn't received the product...
                            Their agent is so lazy that he didn't called me and daily updates that the costumer not available at the location...
                            Worst company to be in this business...
                            Worst customer care services...
                            Feb 10, 2019
                            Complaint marked as Resolved 
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 10, 2019
                            Ecom Express Customer Care's response                             Dear Sir/Mam,

                            Greetings from Ecom Express!

                            Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. 

                            Regards,
                            Team Ecom Express
                            View replies
                            Hello sir,
                            I order one 1 product cash on delivery but it does not delivery in the status of tracking show out for deliver since 3 days at the same time it shown refused by customer ... but delivery boy not call for me... what is this I want my order imidiately my order number is[protected]. please take initiate action ...
                            Reply
                            Ecom Express Customer Care's response, Jan 11, 2019
                            Verified Support
                            Dear Sir/Mam,

                            Greetings From Ecom Express.

                            Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

                            Regards,
                            Team Ecom Express
                            Plzzz yrr moblie wapis kar loo bekar hai touch kam ni kar raha dusra chiye
                            Reply
                            Ecom Express Customer Care's response, Jan 14, 2019
                            Verified Support
                            Dear Sir,

                            Greetings From Ecom Express

                            Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                            Regards,
                            Team Ecom Express
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                              S
                              Sumit008
                              from Muzaffarpur, Bihar
                              Jan 9, 2019
                              Resolved
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                              Resolved

                              Address: Simdega, Jharkhand, 835223

                              I have got information that my parcel will be delivered by yesterday. I waited for the whole day but no one came. Then they send me message that I wasn't available for the delivery. What the hell you guyz doing? I literally waited for the whole day today. But no one came to deliver the product. There isn't any option to register a complaint on your official website. How do I'll get my parcel ? Customer care isn't responding to the call.
                              Feb 17, 2019
                              Complaint marked as Resolved 
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 10, 2019
                              Ecom Express Customer Care's response                               Dear Sumit,

                              Greetings From Ecom Express

                              Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

                              Regards,
                              Team Ecom Express
                              Jan 10, 2019
                              Updated by Sumit008                               Awb :[protected]
                              Plz resolve it fast coz I haven't received it yet.
                              Plz mail me your helpline no.
                              Email:- [protected]@gmail.com
                              View replies
                              Medicine order last delivery date 9th January order not deliver track in transit at 4.30 PM
                              Delivery date over medicine not delivery very very bad service very bad service and delivery very slow medicine order last date not deliver

                              Ecom Express very very bad company delivery very very slow
                              Reply
                              Ecom Express Customer Care's response, Jan 10, 2019
                              Verified Support
                              Dear Sir,

                              Greetings From Ecom Express.

                              Thank you for writing to us. With reference to your query regarding the shipment has been delivered.
                              Regards,
                              Team Ecom Express
                              I ordered Lakshmi Ganesha idol Murti on 22nd Dec but still I didn't get my order.my order number: [protected]
                              AWB number:[protected].

                              Please check it once give me update as soon as possible
                              Contact number:[protected]
                              Reply
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                                J
                                Jiten boruah
                                from Silchar, Assam
                                Jan 9, 2019
                                Resolved
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                                Resolved

                                Address: Kamrup Metropolitan, Assam, 781102

                                Your delivery agent would not come to the delivery address and they update date we are un available in the delivery address. I got the information that my parcel will be deliver by today and i got that information by sms, after that i am waiting by whole day for collect my parcel but nobody will come during the whole day.. Why your agent do this type of thing. Is it good for your reputation, delhivery don't do this type of thing.
                                Feb 11, 2019
                                Complaint marked as Resolved 
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 10, 2019
                                Ecom Express Customer Care's response                                 Dear Sir/Mam,

                                Greetings From Ecom Express

                                Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

                                Regards,
                                Team Ecom Express
                                View replies
                                I am sent order for amazon and delivery fro ecom express but delivery boy call me and say you come to office for attend your delivery i place the order of home delivery this total responsible for ecom express. Please solve my query.
                                Reply
                                Ecom Express Customer Care's response, Jan 10, 2019
                                Verified Support
                                Dear Sir,

                                Greetings From Ecom Express

                                Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

                                Regards,
                                Team Ecom Express
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                                  P
                                  pavan raju.Y
                                  from Port Blair, Andaman and Nicobar Islands
                                  Jan 9, 2019
                                  Resolved
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                                  Resolved

                                  Address: Chittoor, Andhra Pradesh, 517325

                                  I have raised a complaint on monday of this week to return my myntra product and they messaged that they will collect the parcel on tuesday, they didn't take the parcel. I made a call to your customer care tuesday night and i gave the complaint again and they told that the parcel will be taken today i. E. Wednesday. Today also they didn't took the return parcel. What i have to do to return it. The id number for return is[protected]. Rectify the problem and take the parcel by today or tomorrow.
                                  Feb 13, 2019
                                  Complaint marked as Resolved 
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 10, 2019
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings From Ecom Express.

                                  Thank you for writing to us. With reference to your query regarding the Airwaybill Number.[protected], the said shipment is currently in transit to Kadapa hub. You can see the updated information once the shipment reaches the required destination.

                                  Regards,
                                  Team Ecom Express
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                                    S
                                    Shailu Patil
                                    from Indore, Madhya Pradesh
                                    Jan 9, 2019
                                    Resolved
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                                    Resolved

                                    Address: 461331
                                    Website: www.Gadgetz.in

                                    Sir my order #1103 vizioo v20 6inch mobile tottly chang defrent & reject item send. My order date 03.01.2019. & my order booking pay on the clear card banking method on the company rs. 3999₹ amount. Date. 03.01.2019. Sir may order is totally changed recive today. Sir jo item maine recive kiya hai. Vo item change & rejected. Band only no working mode me hai. Kripya my order #1103 vizioo v20 6inch 4gb ram hai. Collect karvaiyega. Please. Thanks..
                                    Feb 9, 2019
                                    Complaint marked as Resolved 
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 09, 2019
                                    Ecom Express Customer Care's response                                     Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

                                    Regards,
                                    Team Ecom Express
                                    View replies
                                    Ye mane power bank liya tha or ye charge to kar rha ha par charging nhi le rha ha plz ishe return kar ke next pics bhej do
                                    Reply
                                    [email protected]'s reply, Jan 10, 2019
                                    Is damage power bank
                                    I ordered a product in Snapdeal and I got it and I requested for replacement, and your Ecom person came and take it back on 03/01/2019 and there is no any update from your end.
                                    And in tracking it's showing as pickup rescheduled.
                                    Please consider my query and do needful
                                    Reference id: 53134169
                                    Thank you
                                    Reply
                                    Ecom Express Customer Care's response, Jan 10, 2019
                                    Verified Support
                                    Dear Sir,

                                    Greetings From Ecom Express

                                    Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    Ecom Express Customer Care's response, Jan 10, 2019
                                    Verified Support
                                    Dear Nagaraj Mannapur,

                                    Greetings From Ecom Express

                                    We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.

                                    Regards,
                                    Team Ecom Express
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