Ecom Express Complaints & Reviews

Hi, My name is kiran, i ordered a power bank from Ecom Express, but the power bank is not supporting in my phone pin, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible .This is invoice no. 88165969.
Cod[protected]

Feb 22, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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L

l_updh

from Jaipur, Rajasthan

Jan 17, 2019

Every morning since past four five days they have been updating as pick up resceduled for next day.
when I call them they say that myntra has not handed them the package.

AWB NO.[protected]

Reply

Ecom Express Customer Care's response, Jan 18, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the airwaybill Number. 287196618, the said shipment has reached our Guwahati hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

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Address: East Godavari, Andhra Pradesh, 533437

Website: jabong

It is not delivered and i got message that it had been delivered. Tracking number [protected] once check this and provide me delivery agent number also. I paid money for that product in online and not yet delivered. So i request you to check details about my product where it is and deliver it to me as fast as possible and also provide me delivery agent number also.

Ecom Express customer support has been notified about the posted complaint.

Jan 15, 2019

Updated by Mummareddy Saikrishna [protected] product on this no also not delivered check once

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A

Amitesh Kumar Singh

from Mau, Uttar Pradesh

Jan 15, 2019

What the status of pickup the consignment nref[protected]. After four day pass no body responce

Reply

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

B

Btechmala

from Salem, Tamil Nadu

Jan 16, 2019

Sir Hello I have ordered a solar charger in Amazon and it seems that Delivery Boy spoke with the worst words that their company is not in the ticket to make a telephilisation today so they are ignoring it. So I want to focus on this in the following periods.
My tricking no[protected]
Records
By
Selvam
[protected]

Reply

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the delivery person.

Regards,
Ecom Express Team

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I ordered 2 products on 7/1/2019 and 3 products on 8/1/2019. And i still didn't get any update about delivery date till now. It is showing me the old details as still scanned at hub for the 2 products that i ordered on 7/1/2019. My order no.'s order no:[protected]-7735503 and order no:[protected]-6338803. I need them urgently please make it deliver to me by tomorrow i. E. On 15/1/2019.

Feb 24, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment[protected] has been delivered.

We sincerely apologize for the inconvenience caused to you. As per our records we are unable to trace your shipment[protected]. We are coordinating with the concerned department to check the current location of this shipment and we shall update accordingly. meanwhile, you can contact your shopping portal in this regards.

Regards,
Team Ecom Express

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J

John A.N.

from Eluru, Andhra Pradesh

Jan 16, 2019

[protected] awd number take action on chennachesavulu
Paytm order
Showing as deliver
Darsi
Take action 3 days completed but no action

Reply

S

soumitra ojha

from Siliguri, West Bengal

Jan 16, 2019

Wrong tracking number provided (FDSP[protected]).I can't track it.all time show airway bill number does not exist.

Reply

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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Address: 560103

Website: ecomexpress.in/tracking/?awb_field=287180674

Hi concern,

I placed one order on 08/01/2019. And i got the confirmation message for the delivery by today (14/01/2019) morning and its supposed to delivered it by today.

And from the after noon session itself i was trying to reach the ecom express executive but he was not answering my call as well. Finally i got a text message it stating that customer not available i don't find any logic in that.

Can i know the exact reason why the product is not delivered today. If not i dion't need the delivery the product which i ordered keep it with u guys itself.

Order number :[protected]

Feb 19, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs.

Regards,
Team Ecom Express

Jan 16, 2019

Updated by aryasurendran Hi Concern,

Delivery still not happened ?..may I know what's going on ?????

Verified Support

Jan 17, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

Regards,
Team Ecom Express

View replies

M

megh balika

from Chandigarh, Chandigarh

Jan 14, 2019

I got s message from ecom express on 8th jan, 2019 that my parcel with awb no[protected] from Nykaa was successfully delivered to me. But neither me nor any of my relatives or neighbors has received the parcel. It was pre-paid already.

Reply

Ecom Express Customer Care's response, Jan 15, 2019

Verified Support

Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Regards,
Team Ecom Express

N

Nagaraj 123

from Bengaluru, Karnataka

Jan 15, 2019

Hi,
I have ordered Fastrack watchwa set of 3 which i paid 1299 rupees
But I didn't receive the same product rather got poor quality watches which is not even worth of 100 rupees.
I dont need these scraped watches return my money ASAP.

ECOTTONCOUNTRY "CoD" shipment[protected] is delivered by ECOM Executive Ph: [protected] PIN:[protected]

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A

Ajayanepak

from Dhenkanal, Odisha

Jan 15, 2019

I am ajaya kumar nepak I buyed a product from an e-commerce website and it's shipped on 11 11 January 2019 through ecom express and it's tracking number is[protected]. My parcel is kept on Pickup Rescheduled For Next Day since 4 days .

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K

kyas

from Bengaluru, Karnataka

Jan 15, 2019

I had ordered a fitness band online, the product had to be delivered (according to website ) on 9 th. And now it says the product was undelivered due to customer not available. But I was at my place the whole time.

So please let me know the procedure ahead ?

Reply

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

J

John A.N.

from Eluru, Andhra Pradesh

Jan 16, 2019

Paytm order not deliver at DARSI by chenna kesavulu already msg u not Delivered

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L

Livin Abraham Varghese

from Idukki, Kerala

Jan 16, 2019

Worst service from your side i feel very bad about it i am still waiting for my product more than 15 days as a customer totally dissapointed

Reply

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

J

Jagadish mj

from Hyderabad, Telangana

Jan 16, 2019

My order delivery date is gone, still delivered yet my order.please make it atleast today onwards..

Reply

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

N

nanaiah nuthan

from Mumbai, Maharashtra

Aug 22, 2019

Hi nanaiah here
I ordered 3 pathworked shirt in ecom express i brought dhe order yesterday different cloth i gotted (ordered 3 patch work checks shirt deliveries 3 plain colored shirt)..
So kindly take dhe request for exchange dis cloth tq...
Im waiting for ur rply...

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My order has not yet been delivered. I was getting messages stating that i had asked for rescheduling while no one from your office didn't even contact me for my address. Finally i had rescheduled the delivery on 09.01.2018 still the product is not delivered. Had already contacted your office and they had told me that the order will be delivered within 24 hours. Nearly 4 times i had registered a complaint

Feb 14, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Jan 14, 2019

Updated by Simran Salim AWB No[protected]

Verified Support

Jan 14, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the screen shot of the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

View replies

M

MD sajid alam

from Madhipura, Bihar

Jan 14, 2019

Mere dwara jo diya geya tha oder usme 3 [censored]s alag colour tha lekin jo oder delivery huaa hai usme clour different hai ialye mare oder ko return kar mera paisa return kiyiye. Oder ki adhik jankari ke liye oder ka photo bhej diye hai.

Reply

Ecom Express Customer Care's response, Jan 15, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

S

Sadashiv Kirane m

from Mancheral, Telangana

Jan 15, 2019

AWB no[protected] not received but status delivered.whay to do because do many times completed to costomer care but no proper response from the it end

Reply

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly cross check with your family member/neighbor and confirm to assist you further.

Regards,
Team Ecom Express

A

Anuj Stark And Company’s

from Jind, Haryana

Jan 15, 2019

I want to canceled my order please canceled my order

Reply

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team

J

John A.N.

from Eluru, Andhra Pradesh

Jan 16, 2019

[protected] awd number take action on chennachesavulu

Reply

R

Risky Alom King

from Silchar, Assam

Jan 16, 2019

Charging problem

Reply

Risky Alom King's reply, Dec 25, 2018

Charging problem, it does not on

Risky Alom King's reply, Dec 25, 2018

Changing problem and it does not on

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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Address: 822111

Website: Ecom express

Dear ecom express costamber care, my name is aniket kumar, my mobile no-[protected], i have bought buy tracksuit from jabang order and it product is cancel from jabong id but not cancel from jabong id, so give me order cancel ecom express awb no[protected], deliver executives no-[protected], kunjbihari dubey. Kunjbihari dubey is wrong word,. So i am complain to national consumer grievance.

Feb 14, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs.

Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

Regards,
Team Ecom Express

View replies

R

Ranadeep singh

from Talcher, Odisha

Jan 14, 2019

Worst service experience. The delivery guy never calls and at the end of the day gives two missed calls and then msg comes "your product was undelivered because you refused to accept".I Called him myself several times but delivery man didn't receive.

Reply

Ecom Express Customer Care's response, Jan 15, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

À

from Vadodara, Gujarat

Jan 14, 2019

Awb no.[protected]
Order no. 6826601
not receive parcel

Reply

Ecom Express Customer Care's response, Jan 15, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Regards,
Team Ecom Express

A

Ashwatha As

from Chennai, Tamil Nadu

Jan 15, 2019

I have received my order but the product is not good and size problem I ordered for 42 size but I got 40size. So want to return the product

But in my invoice they are not mentioned proper return address so kindly do the needful full

AWB no[protected]
Order no[protected]

Return address
Rainbow clothing [protected]

Reply

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

A

[email protected]

from Jammu, Jammu and Kashmir

Jan 15, 2019

On website it shows out for delivery but when i talk to the courier boy he says that he had not any vehicle to deliver the bag.
Please ensure this kind of problems not be created in future. It creates a bad impacts on me as well as many other customers thanks

Reply

Ecom Express Customer Care's response, Jan 17, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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Address: 533444

Website: Prathhipadu

Previously i have ordered a product in jabong, it was too late to deliver that one... Now i have ordered a shirt for my brother birthday, tomorrow is his birthday and daily i'm checking the tracking portal and it was showing that pickup failed... The product is for my brother birthday and how can i give it after tomorrow... Please resolve this problem as soon as possible as customers are facing problems regarding this issue

Feb 15, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

View replies

B

Bharath Chowdary7032325440

from Attingal, Kerala

Jan 14, 2019

Sir my name is bharath and I ordered shirts from myntra it was showing pickup rescheduled for the next day .so please look into it sir or madam .My tracking numbers are:[protected]and[protected]

Reply

Bharath Chowdary7032325440's reply, Jan 8, 2019

Please help me sir I need that in time

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Address: Mandsaur, Madhya Pradesh, 458001

Website: Myntra

You send message on my registered number that product is delivered on 12-01-19 but its[protected].30 pm and i am still waiting for the product. You are providing worst service because your r not delivering product and sending message of delivery and creating confusion. I want my product tomorrow anyhow. Otherwise i will bring this issue to the consumer court.

Feb 16, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Jan 13, 2019

Updated by Shailendra Singh Jhala My MYNTRA AwB[protected]

Verified Support

Jan 14, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide screen shot of the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

View replies

K

Kira 97

from Ambur, Tamil Nadu

Jan 14, 2019

The tracking shows product is delivered. But I havent received my order from nykaa!!!

The delivery person has not even called me!
This is very irresponsible
Kindly look into this and let my product delivered
This is a prepaid product!

Reply

Ecom Express Customer Care's response, Jan 15, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: 193223

Sir
we are facing ecom express delivery problem in our area, here is no network of ecom express
please establish ecom franchisee/dealer based network model in our area and we will not face such problems.

Address:
Lolab
Pincode: 193223
District: kupwara
State: jammu & kashmir.

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Feb 23, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Jan 12, 2019

Updated by Rameez55 Please Establish Ecom express network in District: Kupwara
Pincode: 193223
For Delivery of Parcel.

Verified Support

Jan 14, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. Currently we do not have franchisee/dealer based network model and hence we do not appoint Franchisee/dealer. Thank you for your query.

Regards,
Team Ecom Express

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V

vicky honrao

from Yaval, Maharashtra

Jan 14, 2019

My order date 09/Jan/2019
Order no GT08Jan143

Reply

Ecom Express Customer Care's response, Jan 14, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please confirm your query to assist you.

Regards,
Team Ecom Express

M

MD sajid alam

from Madhipura, Bihar

Jan 14, 2019

AWB no[protected], oder no-7704554, pin no852115.mere duara jo older diya gaya tha usme clothes ka quality or clour alag tha lekin jo older received huaa hai wooh alag hai isliye Sir mere oder ko return ka paisa wapas kijiye please Sir. Iske liye aapka sada abhari rahunga. Adhik jankari ke liye oder ka photo bhej dete hai. Thanks sir,

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Address: Kaimur, Bihar, 821101

Website: Myntra

Dear sir, my name is piyush kumar, i ordered a sweater from myntra.com on 6th jan 2019. And today after tracking the order i came to know that the product has already arrived at my near ecom courier service, but they haven’t delivered to me yet. I request u to help me out, your response will be appreciated any inconvenience is regretted. Order number —[protected]-7630301
Tracking number —[protected]
Pincode — bhabua, kaimur 821101

Feb 14, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

Regards,
Team Ecom Express

View replies

A

Abishek S K

from Edakkulam, Kerala

Jan 14, 2019

I have not ordered this shirt but the shirt came to my address, it was from Amazon, but there is no orders in my account..
I am very suppressed, I want a refund from you.
As a person from your company has delivered and got the money from me.

Reply

Ecom Express Customer Care's response, Jan 15, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Request you to kindly contact Shopping portal to arrange the Reverse pick up.

Regards,
Team Ecom Express

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Address: Simdega, Jharkhand, 835223

I have got information that my parcel will be delivered by yesterday. I waited for the whole day but no one came. Then they send me message that i wasn't available for the delivery. What the hell you guyz doing? I literally waited for the whole day today. But no one came to deliver the product. There isn't any option to register a complaint on your official website. How do i'll get my parcel? Customer care isn't responding to the call.
Awb :[protected]

Ecom Express customer support has been notified about the posted complaint.

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Address: Ernakulam, Kerala, 682032

Website: ecomexpress.in/tracking/?awb_field=285464894

Dear sir,
I ordered and item 21st dec 2018, and parcel is come to my location as shown your site as 30th dec 2018. Jan 1st 2019 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
Today i called (11/01/2019) at the time the customer care guy give me same commitment.
Then now status shows that shipment rto locked revoked.
I...

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27 Comments

Address: 523247

Order not delivered but showing as delivered order id [protected]
[protected] awd number take action on chennachesavulu
At darsi
Paytm order
Order not delivered but showing as delivered
Take action on him i want my item immediately
As well as possible
It is pure fraud by paytm and ecom express
Both are busy not solving problem for 4 days take immediately action on him

Feb 15, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

Regards,
Team Ecom Express

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J

John A.N.

from Eluru, Andhra Pradesh

Jan 13, 2019

Not solved

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Address: Jaunpur, Uttar Pradesh, 222002

Website: Snapdeal

I'm writing about this second time as on first time my issue isn't get resolved. Firstly, i want to say that i ordered a saree online on snapdeal and when its delivered i didn't liked it so, i returned it and i returned the full package that i received but when the pickup boy came and collected the saree after that i got an email claiming that i didn't returned the full package. That is i got two sarees and returned only one but thats totally wrong, i tried calling snapdeal many times but they aren't helping me out i wrote a complaint against snapdeal in cunsumer forum also this is the last time i'm writing it here also my order id — [protected]

Aug 9, 2021

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

View replies

P

Pranam Shriyan

from Mangalore, Karnataka

Jan 11, 2019

One of worst Ecom Express, my product has reached the place 2 days before, but no one trying to deliver me the product, phone also not reachable, but i get the message, no one is responsible here for our product we, already made the payment for product,

Reply

Ecom Express Customer Care's response, Jan 14, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

Snapdeal.com Customer Care

from New Delhi, Delhi

Jan 12, 2019

Hi Shraddha,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Hyderabad, Telangana, 500028

Website: ecomexpress.in

The complaint on Ecom express on customer service . I ordered the product but it didn't delivered to my address. So I called to the customer care. And I said about my product which is not delivered I asked about the courier office means delivery office so he was doesn't told about the office address...I said, I want delivery office which I can enquir about my product..I asked again and again ..he didn't told ...he said product is can't be delivered and it's going back ..and I said give delivery office address but he didn't told .and I asked again and again..and he start talking rudely like a pshyco...and he blcoked my number which I can't call to the customer service number. And he quit my call. So again I call to him but the answer the call getting busy again and again I call to this customer service number but the call getting busy. I thought that this is the one of them idiotic delivery courier service. Guys don't prefer this courier service for any work and one thing how we can do this that to block my mobile number it is the one of the idiotic thing and idiotic service.

Feb 13, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Jan 10, 2019

Updated by Yakub Zeeshan Mohammad https://ecomexpress.in.
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Business & FinancesEcom Express irresponsible employees of customer service executive
Ecom Express — irresponsible employees of customer service executive

1 Review
Yakub Zeeshan Mohammad on Jan 10, 2019
Mark as Resolved

The complaint on Ecom express on customer service . I ordered the product but it didn't delivered to my address. So I called to the customer care. And I said about my product which is not delivered I asked about the courier office means delivery office so he was doesn't told about the office address...I said, I want delivery office which I can enquir about my product..I asked again and again ..he didn't told ...he said product is can't be delivered and it's going back ..and I said give delivery office address but he didn't told .and I asked again and again..and he start talking rudely like a pshyco...and he blcoked my number which I can't call to the customer service number. And he quit my call. So again I call to him but the answer the call getting busy again and again I call to this customer service number but the call getting busy. I thought that this is the one of them idiotic delivery courier service. Guys don't prefer this courier service for any work and one thing how we can do this that to block my mobile number it is the one of the idiotic thing and idiotic service.

Verified Support

Jan 12, 2019

Ecom Express Customer Care's response Dear Yakub Zeeshan Mohammad,

Greetings from Ecom Express

We regret for the inconvenience caused to you. As per our records your shipment[protected] we have received request from shopping portal to send the shipment back to them. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Z

Zp Longz Lkr

from Dimapur, Assam

Jan 11, 2019

My order from myntra Tracking No:[protected] is kept on showing "rescheduled for next day" for quite few days . Please let me know when it will be delivered. The item has been shipped on 7th January 2019 (on myntra).
Looking forward for your response thank you.

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Ecom Express Customer Care's response, Jan 14, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the airwaybill Number. 985235833, the said shipment has reached our Guwahati hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

Z

Zp Longz Lkr

from Dimapur, Assam

Jan 14, 2019

Delivered today (14 Jan'19)

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I had order 1 wrogn sweatshirts from myntra on 1st jan and it has been dispatched on 4th jan to ecom express (Awb :[protected]Orderno.:[protected]) but still i didn't received the product...
Their agent is so lazy that he didn't called me and daily updates that the costumer not available at the location...
Worst company to be in this business...
Worst customer care services...

Feb 10, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs.

Regards,
Team Ecom Express

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S

Sai62342143

from Hyderabad, Telangana

Jan 10, 2019

Hello sir,
I order one 1 product cash on delivery but it does not delivery in the status of tracking show out for deliver since 3 days at the same time it shown refused by customer ... but delivery boy not call for me... what is this I want my order imidiately my order number is[protected]. please take initiate action ...

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Ecom Express Customer Care's response, Jan 11, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

Regards,
Team Ecom Express

R

RT Ñàgàr

from Indore, Madhya Pradesh

Jan 11, 2019

Plzzz yrr moblie wapis kar loo bekar hai touch kam ni kar raha dusra chiye

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Ecom Express Customer Care's response, Jan 14, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

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Address: Simdega, Jharkhand, 835223

I have got information that my parcel will be delivered by yesterday. I waited for the whole day but no one came. Then they send me message that I wasn't available for the delivery. What the hell you guyz doing? I literally waited for the whole day today. But no one came to deliver the product. There isn't any option to register a complaint on your official website. How do I'll get my parcel ? Customer care isn't responding to the call.

Feb 17, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2019

Ecom Express Customer Care's response Dear Sumit,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

Jan 10, 2019

Updated by Sumit008 Awb :[protected]
Plz resolve it fast coz I haven't received it yet.
Plz mail me your helpline no.
Email:- [protected]@gmail.com

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G

Ghosh debajyoti

from Kolkata, West Bengal

Jan 10, 2019

Medicine order last delivery date 9th January order not deliver track in transit at 4.30 PM
Delivery date over medicine not delivery very very bad service very bad service and delivery very slow medicine order last date not deliver

Ecom Express very very bad company delivery very very slow

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Ecom Express Customer Care's response, Jan 10, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered.
Regards,
Team Ecom Express

K

Krishnapuram Priyanka

from Bengaluru, Karnataka

Jan 10, 2019

I ordered Lakshmi Ganesha idol Murti on 22nd Dec but still I didn't get my order.my order number: [protected]
AWB number:[protected].

Please check it once give me update as soon as possible
Contact number:[protected]

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Address: Kamrup Metropolitan, Assam, 781102

Your delivery agent would not come to the delivery address and they update date we are un available in the delivery address. I got the information that my parcel will be deliver by today and i got that information by sms, after that i am waiting by whole day for collect my parcel but nobody will come during the whole day.. Why your agent do this type of thing. Is it good for your reputation, delhivery don't do this type of thing.

Feb 11, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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D

Dayanand Bhutekar

from Ambad, Maharashtra

Jan 10, 2019

I am sent order for amazon and delivery fro ecom express but delivery boy call me and say you come to office for attend your delivery i place the order of home delivery this total responsible for ecom express. Please solve my query.

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Ecom Express Customer Care's response, Jan 10, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: Chittoor, Andhra Pradesh, 517325

I have raised a complaint on monday of this week to return my myntra product and they messaged that they will collect the parcel on tuesday, they didn't take the parcel. I made a call to your customer care tuesday night and i gave the complaint again and they told that the parcel will be taken today i. E. Wednesday. Today also they didn't took the return parcel. What i have to do to return it. The id number for return is[protected]. Rectify the problem and take the parcel by today or tomorrow.

Feb 13, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the Airwaybill Number.[protected], the said shipment is currently in transit to Kadapa hub. You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

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Address: 461331

Website: www.Gadgetz.in

Sir my order #1103 vizioo v20 6inch mobile tottly chang defrent & reject item send. My order date 03.01.2019. & my order booking pay on the clear card banking method on the company rs. 3999₹ amount. Date. 03.01.2019. Sir may order is totally changed recive today. Sir jo item maine recive kiya hai. Vo item change & rejected. Band only no working mode me hai. Kripya my order #1103 vizioo v20 6inch 4gb ram hai. Collect karvaiyega. Please. Thanks..

Feb 9, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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M

[email protected]

from New Delhi, Delhi

Jan 10, 2019

Ye mane power bank liya tha or ye charge to kar rha ha par charging nhi le rha ha plz ishe return kar ke next pics bhej do

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[email protected]'s reply, Jan 10, 2019

Is damage power bank

N

Nagaraj Mannapur

from Idukki, Kerala

Jan 10, 2019

I ordered a product in Snapdeal and I got it and I requested for replacement, and your Ecom person came and take it back on 03/01/2019 and there is no any update from your end.
And in tracking it's showing as pickup rescheduled.
Please consider my query and do needful
Reference id: 53134169
Thank you

Reply

Ecom Express Customer Care's response, Jan 10, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express

Ecom Express Customer Care's response, Jan 10, 2019

Verified Support

Dear Nagaraj Mannapur,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.

Regards,
Team Ecom Express

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