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1.8
Updated: Mar 11, 2025
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S
Shailendra Singh Jhala
from Morena, Madhya Pradesh
Jan 13, 2019
Resolved
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Resolved

Address: Mandsaur, Madhya Pradesh, 458001
Website: Myntra

You send message on my registered number that product is delivered on 12-01-19 but its[protected].30 pm and i am still waiting for the product. You are providing worst service because your r not delivering product and sending message of delivery and creating confusion. I want my product tomorrow anyhow. Otherwise i will bring this issue to the consumer court.
Feb 16, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Jan 13, 2019
Updated by Shailendra Singh Jhala My MYNTRA AwB[protected]
Verified Support
Jan 14, 2019
Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide screen shot of the 9 digit AWB/ tracking number so that we can assist you on the same.

Regards,
Team Ecom Express
View replies
The tracking shows product is delivered. But I havent received my order from nykaa!!!

The delivery person has not even called me!
This is very irresponsible
Kindly look into this and let my product delivered
This is a prepaid product!
Reply
Ecom Express Customer Care's response, Jan 15, 2019
Verified Support
Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express
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    R
    Rameez55
    from Gurgaon, Haryana
    Jan 12, 2019
    Resolved
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    Resolved

    Address: 193223

    Sir
    we are facing ecom express delivery problem in our area, here is no network of ecom express
    please establish ecom franchisee/dealer based network model in our area and we will not face such problems.

    Address:
    Lolab
    Pincode: 193223
    District: kupwara
    State: jammu & kashmir.

    .

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    .....

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    .

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    .
    Feb 23, 2019
    Complaint marked as Resolved 
    Ecom Express customer support has been notified about the posted complaint.
    Jan 12, 2019
    Updated by Rameez55     Please Establish Ecom express network in District: Kupwara
    Pincode: 193223
    For Delivery of Parcel.
    Verified Support
    Jan 14, 2019
    Ecom Express Customer Care's response     Dear Sir,

    Greetings from Ecom Express

    Thank you for writing to us. Currently we do not have franchisee/dealer based network model and hence we do not appoint Franchisee/dealer. Thank you for your query.

    Regards,
    Team Ecom Express
    View replies
    My order date 09/Jan/2019
    Order no GT08Jan143

    establish ecom express network in our area - Comment #3323549 - Image #0
    Reply
    Ecom Express Customer Care's response, Jan 14, 2019
    Verified Support
    Dear Sir,

    Greetings From Ecom Express.

    Thank you for writing to us. Please confirm your query to assist you.

    Regards,
    Team Ecom Express
    AWB no[protected], oder no-7704554, pin no852115.mere duara jo older diya gaya tha usme clothes ka quality or clour alag tha lekin jo older received huaa hai wooh alag hai isliye Sir mere oder ko return ka paisa wapas kijiye please Sir. Iske liye aapka sada abhari rahunga. Adhik jankari ke liye oder ka photo bhej dete hai. Thanks sir,

    establish ecom express network in our area - Comment #3323754 - Image #0
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      P
      piyush@1
      from Ranchi, Jharkhand
      Jan 12, 2019
      Resolved
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      Resolved

      Address: Kaimur, Bihar, 821101
      Website: Myntra

      Dear sir, my name is piyush kumar, i ordered a sweater from myntra.com on 6th jan 2019. And today after tracking the order i came to know that the product has already arrived at my near ecom courier service, but they haven’t delivered to me yet. I request u to help me out, your response will be appreciated any inconvenience is regretted. Order number —[protected]-7630301
      Tracking number —[protected]
      Pincode — bhabua, kaimur 821101
      +1 photos
      Feb 14, 2019
      Complaint marked as Resolved 
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Jan 14, 2019
      Ecom Express Customer Care's response       Dear Sir/Mam,

      Greetings From Ecom Express.

      Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

      Regards,
      Team Ecom Express
      View replies
      I have not ordered this shirt but the shirt came to my address, it was from Amazon, but there is no orders in my account..
      I am very suppressed, I want a refund from you.
      As a person from your company has delivered and got the money from me.

      product debag - Comment #3323697 - Image #0
      Reply
      Ecom Express Customer Care's response, Jan 15, 2019
      Verified Support
      Dear Sir,

      Greetings From Ecom Express.

      Thank you for writing to us. Request you to kindly contact Shopping portal to arrange the Reverse pick up.

      Regards,
      Team Ecom Express
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        S
        Sumit008
        from Muzaffarpur, Bihar
        Jan 11, 2019
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        Address: Simdega, Jharkhand, 835223

        I have got information that my parcel will be delivered by yesterday. I waited for the whole day but no one came. Then they send me message that i wasn't available for the delivery. What the hell you guyz doing? I literally waited for the whole day today. But no one came to deliver the product. There isn't any option to register a complaint on your official website. How do i'll get my parcel? Customer care isn't responding to the call.
        Awb :[protected]
        Ecom Express customer support has been notified about the posted complaint.
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          D
          dalita
          from Ernakulam, Kerala
          Jan 11, 2019
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          shipment rto lock and revoked

          Address: Ernakulam, Kerala, 682032
          Website: ecomexpress.in/tracking/?awb_field=285464894

          Dear sir,
          I ordered and item 21st dec 2018, and parcel is come to my location as shown your site as 30th dec 2018. Jan 1st 2019 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
          Today i called (11/01/2019) at the time the customer care guy give me same commitment.
          Then now status shows that shipment rto locked revoked.
          I...
          Helpful
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          176 found this helpful
          27 Comments
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          J
          John A.N.
          from Eluru, Andhra Pradesh
          Jan 11, 2019
          Resolved
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          Resolved

          Address: 523247

          Order not delivered but showing as delivered order id [protected]
          [protected] awd number take action on chennachesavulu
          At darsi
          Paytm order
          Order not delivered but showing as delivered
          Take action on him i want my item immediately
          As well as possible
          It is pure fraud by paytm and ecom express
          Both are busy not solving problem for 4 days take immediately action on him
          Feb 15, 2019
          Complaint marked as Resolved 
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Jan 14, 2019
          Ecom Express Customer Care's response           Dear Sir,

          Greetings From Ecom Express.

          Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

          Regards,
          Team Ecom Express
          View replies
          Not solved
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            S
            SsShraddha singh
            from Jhansi, Uttar Pradesh
            Jan 10, 2019
            Resolved
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            Resolved

            Address: Jaunpur, Uttar Pradesh, 222002
            Website: Snapdeal

            I'm writing about this second time as on first time my issue isn't get resolved. Firstly, i want to say that i ordered a saree online on snapdeal and when its delivered i didn't liked it so, i returned it and i returned the full package that i received but when the pickup boy came and collected the saree after that i got an email claiming that i didn't returned the full package. That is i got two sarees and returned only one but thats totally wrong, i tried calling snapdeal many times but they aren't helping me out i wrote a complaint against snapdeal in cunsumer forum also this is the last time i'm writing it here also my order id — [protected]
            Aug 9, 2021
            Complaint marked as Resolved 
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            One of worst Ecom Express, my product has reached the place 2 days before, but no one trying to deliver me the product, phone also not reachable, but i get the message, no one is responsible here for our product we, already made the payment for product,
            Reply
            Ecom Express Customer Care's response, Jan 14, 2019
            Verified Support
            Dear Sir,

            Greetings From Ecom Express

            Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

            Regards,
            Team Ecom Express
            Hi Shraddha,

            We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

            Thanks!
            Team Snapdeal
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              Y
              Yakub Zeeshan Mohammad
              from Hyderabad, Telangana
              Jan 10, 2019
              Resolved
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              Resolved

              Address: Hyderabad, Telangana, 500028
              Website: ecomexpress.in

              The complaint on Ecom express on customer service . I ordered the product but it didn't delivered to my address. So I called to the customer care. And I said about my product which is not delivered I asked about the courier office means delivery office so he was doesn't told about the office address...I said, I want delivery office which I can enquir about my product..I asked again and again ..he didn't told ...he said product is can't be delivered and it's going back ..and I said give delivery office address but he didn't told .and I asked again and again..and he start talking rudely like a pshyco...and he blcoked my number which I can't call to the customer service number. And he quit my call. So again I call to him but the answer the call getting busy again and again I call to this customer service number but the call getting busy. I thought that this is the one of them idiotic delivery courier service. Guys don't prefer this courier service for any work and one thing how we can do this that to block my mobile number it is the one of the idiotic thing and idiotic service.
              +1 photos
              Feb 13, 2019
              Complaint marked as Resolved 
              Ecom Express customer support has been notified about the posted complaint.
              Jan 10, 2019
              Updated by Yakub Zeeshan Mohammad               https://ecomexpress.in.
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              Business & FinancesEcom Express irresponsible employees of customer service executive
              Ecom Express — irresponsible employees of customer service executive

              1 Review
              Yakub Zeeshan Mohammad on Jan 10, 2019
              Mark as Resolved

              The complaint on Ecom express on customer service . I ordered the product but it didn't delivered to my address. So I called to the customer care. And I said about my product which is not delivered I asked about the courier office means delivery office so he was doesn't told about the office address...I said, I want delivery office which I can enquir about my product..I asked again and again ..he didn't told ...he said product is can't be delivered and it's going back ..and I said give delivery office address but he didn't told .and I asked again and again..and he start talking rudely like a pshyco...and he blcoked my number which I can't call to the customer service number. And he quit my call. So again I call to him but the answer the call getting busy again and again I call to this customer service number but the call getting busy. I thought that this is the one of them idiotic delivery courier service. Guys don't prefer this courier service for any work and one thing how we can do this that to block my mobile number it is the one of the idiotic thing and idiotic service.
              Verified Support
              Jan 12, 2019
              Ecom Express Customer Care's response               Dear Yakub Zeeshan Mohammad,

              Greetings from Ecom Express

              We regret for the inconvenience caused to you. As per our records your shipment[protected] we have received request from shopping portal to send the shipment back to them. So we request you to kindly coordinate with your shopping Portal for assistance.

              Regards,
              Team Ecom Express
              View replies
              My order from myntra Tracking No:[protected] is kept on showing "rescheduled for next day" for quite few days . Please let me know when it will be delivered. The item has been shipped on 7th January 2019 (on myntra).
              Looking forward for your response thank you.

              irresponsible employees of customer service executive - Comment #3321719 - Image #0
              Reply
              Ecom Express Customer Care's response, Jan 14, 2019
              Verified Support
              Dear Sir/Mam,

              Greetings From Ecom Express.

              Thank you for writing to us. With reference to your query regarding the airwaybill Number. 985235833, the said shipment has reached our Guwahati hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

              Regards,
              Team Ecom Express
              Delivered today (14 Jan'19)
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                I
                Im_Avi
                from Bengaluru, Karnataka
                Jan 10, 2019
                Resolved
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                Resolved

                I had order 1 wrogn sweatshirts from myntra on 1st jan and it has been dispatched on 4th jan to ecom express (Awb :[protected]Orderno.:[protected]) but still i didn't received the product...
                Their agent is so lazy that he didn't called me and daily updates that the costumer not available at the location...
                Worst company to be in this business...
                Worst customer care services...
                +1 photos
                Feb 10, 2019
                Complaint marked as Resolved 
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Jan 10, 2019
                Ecom Express Customer Care's response                 Dear Sir/Mam,

                Greetings from Ecom Express!

                Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. 

                Regards,
                Team Ecom Express
                View replies
                Hello sir,
                I order one 1 product cash on delivery but it does not delivery in the status of tracking show out for deliver since 3 days at the same time it shown refused by customer ... but delivery boy not call for me... what is this I want my order imidiately my order number is[protected]. please take initiate action ...
                Reply
                Ecom Express Customer Care's response, Jan 11, 2019
                Verified Support
                Dear Sir/Mam,

                Greetings From Ecom Express.

                Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

                Regards,
                Team Ecom Express
                Plzzz yrr moblie wapis kar loo bekar hai touch kam ni kar raha dusra chiye
                Reply
                Ecom Express Customer Care's response, Jan 14, 2019
                Verified Support
                Dear Sir,

                Greetings From Ecom Express

                Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                Regards,
                Team Ecom Express
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                  S
                  Sumit008
                  from Muzaffarpur, Bihar
                  Jan 9, 2019
                  Resolved
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                  Resolved

                  Address: Simdega, Jharkhand, 835223

                  I have got information that my parcel will be delivered by yesterday. I waited for the whole day but no one came. Then they send me message that I wasn't available for the delivery. What the hell you guyz doing? I literally waited for the whole day today. But no one came to deliver the product. There isn't any option to register a complaint on your official website. How do I'll get my parcel ? Customer care isn't responding to the call.
                  Feb 17, 2019
                  Complaint marked as Resolved 
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 10, 2019
                  Ecom Express Customer Care's response                   Dear Sumit,

                  Greetings From Ecom Express

                  Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

                  Regards,
                  Team Ecom Express
                  Jan 10, 2019
                  Updated by Sumit008                   Awb :[protected]
                  Plz resolve it fast coz I haven't received it yet.
                  Plz mail me your helpline no.
                  Email:- [protected]@gmail.com
                  View replies
                  Medicine order last delivery date 9th January order not deliver track in transit at 4.30 PM
                  Delivery date over medicine not delivery very very bad service very bad service and delivery very slow medicine order last date not deliver

                  Ecom Express very very bad company delivery very very slow

                  delivery boy didn't came - Comment #3320176 - Image #0
                  Reply
                  Ecom Express Customer Care's response, Jan 10, 2019
                  Verified Support
                  Dear Sir,

                  Greetings From Ecom Express.

                  Thank you for writing to us. With reference to your query regarding the shipment has been delivered.
                  Regards,
                  Team Ecom Express
                  I ordered Lakshmi Ganesha idol Murti on 22nd Dec but still I didn't get my order.my order number: [protected]
                  AWB number:[protected].

                  Please check it once give me update as soon as possible
                  Contact number:[protected]
                  Reply
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                    J
                    Jiten boruah
                    from Silchar, Assam
                    Jan 9, 2019
                    Resolved
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                    Resolved

                    Address: Kamrup Metropolitan, Assam, 781102

                    Your delivery agent would not come to the delivery address and they update date we are un available in the delivery address. I got the information that my parcel will be deliver by today and i got that information by sms, after that i am waiting by whole day for collect my parcel but nobody will come during the whole day.. Why your agent do this type of thing. Is it good for your reputation, delhivery don't do this type of thing.
                    Feb 11, 2019
                    Complaint marked as Resolved 
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 10, 2019
                    Ecom Express Customer Care's response                     Dear Sir/Mam,

                    Greetings From Ecom Express

                    Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

                    Regards,
                    Team Ecom Express
                    View replies
                    I am sent order for amazon and delivery fro ecom express but delivery boy call me and say you come to office for attend your delivery i place the order of home delivery this total responsible for ecom express. Please solve my query.
                    Reply
                    Ecom Express Customer Care's response, Jan 10, 2019
                    Verified Support
                    Dear Sir,

                    Greetings From Ecom Express

                    Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

                    Regards,
                    Team Ecom Express
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                      P
                      pavan raju.Y
                      from Port Blair, Andaman and Nicobar Islands
                      Jan 9, 2019
                      Resolved
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                      Resolved

                      Address: Chittoor, Andhra Pradesh, 517325

                      I have raised a complaint on monday of this week to return my myntra product and they messaged that they will collect the parcel on tuesday, they didn't take the parcel. I made a call to your customer care tuesday night and i gave the complaint again and they told that the parcel will be taken today i. E. Wednesday. Today also they didn't took the return parcel. What i have to do to return it. The id number for return is[protected]. Rectify the problem and take the parcel by today or tomorrow.
                      Feb 13, 2019
                      Complaint marked as Resolved 
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 10, 2019
                      Ecom Express Customer Care's response                       Dear Sir,

                      Greetings From Ecom Express.

                      Thank you for writing to us. With reference to your query regarding the Airwaybill Number.[protected], the said shipment is currently in transit to Kadapa hub. You can see the updated information once the shipment reaches the required destination.

                      Regards,
                      Team Ecom Express
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                        S
                        Shailu Patil
                        from Indore, Madhya Pradesh
                        Jan 9, 2019
                        Resolved
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                        Resolved

                        Address: 461331
                        Website: www.Gadgetz.in

                        Sir my order #1103 vizioo v20 6inch mobile tottly chang defrent & reject item send. My order date 03.01.2019. & my order booking pay on the clear card banking method on the company rs. 3999₹ amount. Date. 03.01.2019. Sir may order is totally changed recive today. Sir jo item maine recive kiya hai. Vo item change & rejected. Band only no working mode me hai. Kripya my order #1103 vizioo v20 6inch 4gb ram hai. Collect karvaiyega. Please. Thanks..
                        Feb 9, 2019
                        Complaint marked as Resolved 
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 09, 2019
                        Ecom Express Customer Care's response                         Dear Sir/Mam,

                        Greetings from Ecom Express

                        Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

                        Regards,
                        Team Ecom Express
                        View replies
                        Ye mane power bank liya tha or ye charge to kar rha ha par charging nhi le rha ha plz ishe return kar ke next pics bhej do

                        my order #1103 vizioo v20 6 inch product is changed & totally dad & reject item recive. - Comment #3320126 - Image #0
                        Reply
                        [email protected]'s reply, Jan 10, 2019
                        Is damage power bank
                        I ordered a product in Snapdeal and I got it and I requested for replacement, and your Ecom person came and take it back on 03/01/2019 and there is no any update from your end.
                        And in tracking it's showing as pickup rescheduled.
                        Please consider my query and do needful
                        Reference id: 53134169
                        Thank you
                        Reply
                        Ecom Express Customer Care's response, Jan 10, 2019
                        Verified Support
                        Dear Sir,

                        Greetings From Ecom Express

                        Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same.

                        Regards,
                        Team Ecom Express
                        Ecom Express Customer Care's response, Jan 10, 2019
                        Verified Support
                        Dear Nagaraj Mannapur,

                        Greetings From Ecom Express

                        We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.

                        Regards,
                        Team Ecom Express
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                          J
                          Jaishree07
                          from Chennai, Tamil Nadu
                          Jan 9, 2019
                          Resolved
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                          Resolved

                          Address: 641025

                          3 items ordered in nykaa.com on 26th december and it was despatched on that day

                          However parcel not yet received till date (9th jan)
                          As per the status show its given its locked in rto

                          Awb :[protected]

                          Name : jaishree
                          Address : 15/57 aravind nagar, near st. Pauls school, thadagam road, coimbatore 641025
                          Contact no: [protected]

                          I was never called to deliver the parcel and i have never given an request to deliver on later date

                          Very poor service from ecom express everytime
                          Feb 14, 2019
                          Complaint marked as Resolved 
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 10, 2019
                          Ecom Express Customer Care's response                           Dear Mam,

                          Greetings From Ecom Express

                          Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                          Regards,
                          Team Ecom Express
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                            Mantu Pradhan
                            from Noida, Uttar Pradesh
                            Jan 9, 2019
                            Resolved
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                            Resolved

                            A message received from ecom at 1354hours in my mobile stated as given under :-
                            "your amazon"cod"shipment[protected] is out for delivery by ecom executive ph: [protected] pin:[protected] please keep rs 290.0 ready for payment."
                            At 1432hr a call from [protected] received by me to pick up my item from 35 km from my address. I told to him it is not possible to pick up this item from there and told to deliver the item whenever he will come near my address. But surprisely i received a message immediate from ecom stated as under :
                            "your amazon order awb[protected] was undelivered as you refused to accept it".
                            Please clarify it and take a strict action.
                            Feb 9, 2019
                            Complaint marked as Resolved 
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 09, 2019
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings from Ecom Express!

                            Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

                            Regards,
                            Team Ecom Express
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                              G
                              Gokul tilak22
                              from Coimbatore, Tamil Nadu
                              Jan 9, 2019
                              Resolved
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                              Hello,
                              It is about to reference number
                              Ecottoncountry "cod" shipment[protected] is l delivered by ecom executive ph: [protected] pin:[protected]
                              And the product that we have received is not the one we have ordered.
                              It is poor quality and not worth of even 100 but you have taken 1398 on cash.
                              I do not have details how to return it back
                              Pls request to arrange for cash back on immediate basis.
                              Pls call back in
                              Feb 9, 2019
                              Complaint marked as Resolved 
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 09, 2019
                              Ecom Express Customer Care's response                               Dear Sir,

                              Greetings from Ecom Express

                              Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

                              Regards,
                              Team Ecom Express
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                                PranjalPranjal
                                from Silchar, Assam
                                Jan 9, 2019
                                Resolved
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                                I have an order from myntra[protected]-3650001. On 3rd january from myntra message came that my order has been shipped to delivery centre via ecom express with no[protected]. From 4th january iam tracking my order, daily at 7:03 am they updates it that "the pickup is rescheduled for next dat" why ecom express is delaying it? I have already paid
                                +1 photos
                                Jan 13, 2019
                                Complaint marked as Resolved 
                                Same day of complaint they shipped my parcel. And after 3 days of complaint i got my parcel. So before complaining they didn't even shipped my parcel. I ordered a jacket and sweater worth Rs 2400 which i have paid online already. There was no cash on delivery, so they were trying to delay my order so that they can keep my parcel.
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 10, 2019
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings From Ecom Express.

                                Thank you for writing to us. With reference to your query regarding the airwaybill Number.[protected], the said shipment has reached our Guwahati hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

                                Regards,
                                Team Ecom Express
                                Jan 11, 2019
                                Updated by PranjalPranjal                                 Still there is no any delivery update. The said delivery date was 10th jan. Still two days late and till now there is no any delivery. I have paid for the parcel already. How can be your company be so irresponsible? Consumers money is in that parcel.
                                Verified Support
                                Jan 14, 2019
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings From Ecom Express.

                                Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

                                Regards,
                                Team Ecom Express
                                View replies
                                Still there is no any delivery update. The said delivery date was 10th jan. Still two days late and till now there is no any delivery. I have paid for the parcel already. How can be your company be so irresponsible? Consumers money is in that parcel.
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                                  M
                                  merin joseph
                                  from Kollam, Kerala
                                  Jan 8, 2019
                                  Resolved
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                                  Address: 689573

                                  My three couriers by myntra online are holding at cochin hub without delivery from last one weak. Tracking numbers are[protected],[protected],[protected]. Please do the needful to get it immediately. Where i want to contact to get those products? Tracking site have no update on all the three couriers for a couple of days. It shows connected to cochin only from a week
                                  Feb 10, 2019
                                  Complaint marked as Resolved 
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 09, 2019
                                  Ecom Express Customer Care's response                                   Dear Sir/Mam,

                                  Greetings From Ecom Express.

                                  Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest.

                                  Due to heavy backlog in Kochi center, there is a delay on connectivity and deliveries.

                                  Regards,
                                  Team Ecom Express
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                                    S
                                    Sruthi Nambiar
                                    from Erattupetta, Kerala
                                    Jan 8, 2019
                                    Resolved
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                                    Resolved

                                    Address: Thrissur, Kerala, 680655

                                    I have ordered few producte worth Rs.528/- through Nykaa. And I was supposed to get the delivery by 25th December 2018. But today its 8th of January 2019, and yet I have not received my pakage and no update of the same also. This is truly disturbing as this is a prepaid order and I'm getting cheatrd daily by ECOM Express call fentre that I'll get my parcel today.
                                    Do help in solving this issue at the earliest and make my parcel reach me.

                                    Sruthi Nambiar
                                    [protected]
                                    +1 photos
                                    Feb 15, 2019
                                    Complaint marked as Resolved 
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 10, 2019
                                    Ecom Express Customer Care's response                                     Dear Mam,

                                    Greetings From Ecom Express.

                                    Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm.

                                    Regards,
                                    Team Ecom Express
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                                      Divakar Kumar Dinkar
                                      from Allahabad, Uttar Pradesh
                                      Jan 8, 2019
                                      Resolved
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                                      Resolved

                                      Address: Darbhanga, Bihar, 846001

                                      After so many call and complaints to respective person but don't receive my parcel.
                                      Courier boy self received the parcel and false signate same.
                                      Please provide my parcel as soon as possible. Otherwise I am compain to consumer forum.
                                      And also no body call me for arriving parcel.
                                      My order id-1941908
                                      AWB No[protected]
                                      I am waiting
                                      Divakar
                                      [protected]
                                      Feb 10, 2019
                                      Complaint marked as Resolved 
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 10, 2019
                                      Ecom Express Customer Care's response                                       Dear Sir/Mam,

                                      Greetings From Ecom Express.

                                      Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, please share your alternate contact number to assist you.

                                      Regards,
                                      Team Ecom Express
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