Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
Ecom Express
Ecom Express Pvt. Ltd.
Customer satisfaction rating: 41%
Submit a Complaint
3786
COMPLAINTS
ADVERTISEMENT

Ecom Express Customer Care

Facebook
Address
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road
New Delhi
New Delhi District
Delhi
India - 110037

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
2758
down
1014

Submit a Complaint
Customer satisfaction rating
41%
Complaints
3786
Pending
1642
Resolved
1096
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 09:00 am - 09:00 pm
Tue 09:00 am - 09:00 pm
Wed 09:00 am - 09:00 pm
Thu 09:00 am - 09:00 pm
Fri 09:00 am - 09:00 pm
Sat 09:00 am - 09:00 pm
Sun 09:00 am - 09:00 pm

Ecom Express related photos (1055)

Complaints with pictures are more trusted and informative   

Ecom Express Photos

Ecom Express Complaints & Reviews

Sort by:
Report
Copy

AWB[protected] article was given return status in amazon. I was not able to take phone while they call. But when i tried to connect again my call was not able to connect. Later they call me on 12.04.2021 said they will come and pick up. Later i didn't receive any notificationa from them.
Apr 15, 2021

Complaint Status

Ecom Express customer support has been notified about the posted complaint.
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards
Team Ecom Express
Add a comment
Helpful
Share

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Report
    Copy

    Delivery boy cancelled my order and now my RTO shipment is locked and I want it to be revoked as soon as possible.My order is of Poco X3 pro of Rs. 18999 .
    I request you to provide my product as of I am in urgent for my product.

    Regrads
    Team ecom
    Delivery boy cancelled my order .
    Apr 15, 2021

    Complaint Status

    Ecom Express customer support has been notified about the posted complaint.
    Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards
    Team Ecom Express
    Add a comment
    Helpful
    Share

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      My package AWB is [protected].

      Delivery guy contacted me over phone said that he is nearby. Without reaching...
      Helpful
      Share
      Hi,

      The courier company always tell lies to customer,
      On call they tell us the personal reason for...
      Helpful
      Share
      Report
      Copy

      I had purchased one product bearing airway no [protected]. iam not satisfied with the product. i want to return it and get my money back.
      lindly guide and reach me
      Apr 14, 2021

      Complaint Status

      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir/Mam,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards
      Team Ecom Express
      Add a comment
      Helpful
      Share

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        The package has been thrown inside my yard. We were not home. He didn't even call to inform me about the delivery. If he had...
        Helpful
        Share
        The package has been thrown inside my yard. We were not home. He didn't even call to inform me about the delivery. If he had...
        Helpful
        Share
        My order from Medlife is showing OFD Lock applied. It was to be delivered on 9th April 2021, but delivery boy asked for payment...
        Helpful
        Share
        Report
        Copy

        I had ordered the some products It is very important to me it not delivered to my address location .in the tracking showing that reached the visakhapatanam. From the 4 days it showing reched delivery center. I not getting for out for delivery . I also call the ecom express near store agent there is no response and not picking up the call also.
        My order is not delivered to my address
        Apr 14, 2021

        Complaint Status

        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir/Mam,
        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards
        Team Ecom Express
        Add a comment
        Helpful
        Share

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          AWB NUMBER [protected]
          I have ordered an product in the app of bewakoof it was dispatched through your courier I got...
          Helpful
          Share
          Report
          Copy

          I have ordered a parcel on 29th of march..My parcel is not yet delivered such a pathetic service by Ecom express
          Apr 13, 2021

          Complaint Status

          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards
          Team Ecom Express
          syedumar21's [Complaint's author] reply, Apr 14, 2021
          260303513
          Add a comment
          Helpful
          Share

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            Any of your customer care is not working. I want to connect to your customer care but there is no way to connect. I have rescheduled...
            Helpful
            Share
            Report
            Copy

            [Resolved]

            Today morning by 11 am Dated on[protected] one pickup boy came and took reverse pickup parcel but now I got msg that reverse pickup not done. How this possible and I don't have that guy mobile number or name. Kindly see attached order number and SMS screen shot for reference
            Pickup boy picked up parcel but I got SMS that pickup not done
            Pickup boy picked up parcel but I got SMS that pickup not done
            Pickup boy picked up parcel but I got SMS that pickup not done
            Pickup boy picked up parcel but I got SMS that pickup not done
            Apr 14, 2021
            Complaint marked as Resolved 
            They have Sms me and now status showing correct. Thanks for your help🙏
            Apr 13, 2021

            Complaint Status

            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards
            Team Ecom Express
            Add a comment
            Helpful
            Share

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              Report
              Copy

              Recieved a different product from what was ordered online. The order was paid on delivery. Now I would like to return the dress and get a refund.Dress price was 1550
              Apr 13, 2021

              Complaint Status

              Ecom Express customer support has been notified about the posted complaint.
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards
              Team Ecom Express
              Add a comment
              Helpful
              Share

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                Me Jithu prasad, Former employee of ecom express KCI branch edapally.now iam not working there but your customer care exicutive...
                Helpful
                Share
                Report
                Copy

                Only Delivered message Came, but my order was not Delivered AWB [protected]
                Apr 13, 2021

                Complaint Status

                Ecom Express customer support has been notified about the posted complaint.
                Dear Sir/Mam,
                Greetings from Ecom Express
                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.
                Regards
                Team Ecom Express
                Dear Sir/Mam,
                Greetings from Ecom Express
                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.
                Regards
                Team Ecom Express
                Add a comment
                Helpful
                Share

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  Report
                  Copy

                  Delivery agent came at my doorstep for delivery of meesho product, he delivered that product but he stole my another product which was return product of meesho, without my knowledge and I have not his contact no so that I contact him, please take necessary action.
                  Address-Renusagar colony, sonebhadra UP
                  Date-12/04/2021 at 12:05 PM
                  About delivery agent
                  Apr 13, 2021

                  Complaint Status

                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards
                  Team Ecom Express
                  Add a comment
                  Helpful
                  Share

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    Report
                    Copy

                    I ordered a karambit knife from flipkart and after a day it was shipped with ecom express
                    When I entered the provided awb number given on the flipkart app on ecom express it showed invalid awb number
                    Apr 12, 2021

                    Complaint Status

                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards
                    Team Ecom Express
                    Hannan iqbal's [Complaint's author] reply, Apr 13, 2021
                    Sure, the awb number given in flipkart app is "FDSP0731083980"
                    Add a comment
                    Helpful
                    Share

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      Report
                      Copy

                      Sir my product was shipped from delhi on 6th april which i have to receive in srinagar on 12 april ..i have urgent please sent me my parcel as soon as possible .
                      Apr 12, 2021

                      Complaint Status

                      Ecom Express customer support has been notified about the posted complaint.
                      My awb number is [protected]
                      syedumar21's reply, Apr 13, 2021
                      I have also ordered a product on 29th april, not yet delivered.
                      Add a comment
                      Helpful
                      Share

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        I have an order in "Ecom Express", The status shows that my order is out for delivery(10 April, 2021). And I got the call...
                        Helpful
                        Share
                        ADVERTISEMENT