Ecom Express Complaints & Reviews

I am urgently awaiting a shipment from litejoy india which was out for delivery yesterday at 13:35 hrs here in bhopal. Shortly before 21:00 hrs yesterday evening i received a sms message from ecom express that my shipment is out for delivery and that i should keep my money ready (The shipment is cash on delivery). Well, i immediately tried to contact ecom express via the telephone number given in the sms. Someone answered but he could not speak english and after 30 seconds he just hung up. I just wanted to inform the delivery boy that i am waiting with the money ready. 2 minutes later i received another sms that my shipment status is now 'undelivered - scheduled for next day delivery'. Is that a joke? I did not even had the chance to meet the delivery boy. I doubt that he ever came here to my house to hand over the shipment. Than i contacted the customer service of ecom express to schedule a new delivery date. Here i had to learn that the delivery boy can only be contacted between 8 pm till 9 pm. Meanwhile it was 21:11 hrs. I am very disappointed. I hope the shipment will finally be delivered today.

Please contact ecom express (Which i did already) and try to convince them to be more customer oriented in the future. They just cannot send a message to the customer to inform him that the delivery is ready and 2 minutes later send another message that the delivery status has now changed to 'undelivered'. This is a very bad joke.

I m customer kirti i ordered the combo of power bank and watch from ecom on[protected] the courier is delivered to me on[protected] what i see when i open the courier the watch is not working and also the glass of watch is schratched also the power bank is not satisfactory the charging wire is damaged... I fell very sad o dont want to buy anything in future from ecom i just want to refund my money and take your courier back

My package from forever new. Order number cc[protected] was delivered and it was cash on delivery.. He said i could not open the package, which i was not going to and he followed me inside my house.. How can this guy enter the house, especially when the customer is a female... He kept repeating that u cant open the package and was not ready to step out.. I had to scream inorder for him to leave... Beware of such people... Not sure how these guys are trained or if there is any background checks

Ecom service in imphal is getting worse day by day. They only home delivers the customers within 2 km. Beyond that they didn't even notice us when our parcel arrive. They don't call us, message us or updates the tracking. We have to check often by visiting their office.in their office we see only 4 or 5 lazy people with only two computers and we have to wait in q for an hour to get our things. Your service is harassing the constumers. Pliz i[censored] could look into this matter asap then we don't have to put another complaints to the shopping websites to change their courier service. I hope u understand the importance of your customers.

I have made two orders from snapdeal and snapdeal delivered my parcel by ecom express.

One parcel is given to a shop that is 200 mtrs from my address and delivery boy for masharakh bihar area told me to recieved that parcel from there, i have sent someone to receive parcel because no one is at home.

Next time after 1 day of previous parcel one more parcel that i have order is got status out for delivery and the delivery boy told me same as previous parcel that delivery boy is same at that time, when i told him that there is noone to receive parcel there he told me that when i got more than 5 parcel than i will deliver my parcel. He told me that you can do what ever you can.

So, i have to ask from ecom express team, what types of service you provide in bihar, is no one is educated there who can manage client, if not then why you provide service there.

My order details :
Snapdeal order nos are given below

Order id: [protected]
Suborder id: [protected]

Order id: [protected],
Suborder id: [protected]

Worst courier service my order address was wrong my order number is[protected]. I had call ecom express customer service for hundreds of time but they only aspect for one time after call with them they said that delivery body will call you to change your address but nobody calle. I had order from shopclues.com please deliver my order fast and call me on [protected] for new delivery address and i want today because i want to gift it thank you

Your courier delivery person hasn't contacted me and haven't delivered my products that i ordered in myntra, but has reported to myntra that the products are delivered. Please get back to me very soon on this complaint as i called to the nearest ecomexpress number and the person on other side haven't giving me the correct answers towards my complaint.

Hi, i I'm from Ankola. Pincode 581314. Here when people order goods online the courier people of ECOM EXPRESS don't give it home delivery even though it's a home delivery product. They ask us to come to their office which is 1 km outside city or else some other place. I asked many other people, they also faced the same problem. I asked them to deliver it to given adress, but they told they won't deliver as the ECOM EXPRESS don't give them petrol charge for home delivery. This is worst.

Shipped: your micromax battery - e3... With order id od[protected] has been shipped and will be delivered by tuesday, jan 02, 2018. You will receive another sms when ecom express's wishmaster is out to deliver it. Track your shipment here http://fkrt.it/tPLjy!NNNN

I ordered this last week but the battery is in damage condition.
So i want to replace it with new one.

Please pick it up.

I received the message of delivering as follows

Dear Customer, your www.homeshop18.com "CoD" shipment awb[protected] is out for delivery by ECOM Executive Ph: [protected] PIN:[protected] Please Keep Rs 1500.0 ready for payment.

On 19 dec 2017
But at 4:16 pm
I received the another message as order is undelivered due to incomplete address

Dear Customer, Your shipment[protected] is undelivered after 1st attempt on[protected].Please contact call centre @ [protected] - Ecom Express

Then i call on the above no. They said that order will be deliver tomorrow. And they doesn't say about any incomplete address why is it.
Why you doesn't tell clearly what is the problem and exactly when the product will be deliver please inform..

I am vellammal from tirunelvelli district. I am a pensioner. I had a savings account in tirunelvelli indian overseas bank bearing no. [protected].in this connection a call from[protected] requesting otp and having no knowledge of bank formalitiies i spoke to him the number. Immediately asim of rs. 19999/- has been deducted form my account. It is highly fraudulent. It is illegalo. Kindly stop this transaaction and return to my acoount pl. My cell no.[protected]. I request immediate action in this regard. Pl. Yours vellamal.

I am having worst ever experience with any courier company. Plz refer shipment number[protected] &[protected].
At first the courier boy didn't even tried to contact n the status was falsely updated as non availability of consignee.
Next I tried to raise the level by endorsing complaint twice and thrice n finally got the mobile number of manager of Bangalore branch- Mr Hemant n to my horror, he too was only good at lip service.
I further enquired the reason of failed pick up and again had a pathetic reply that they just had one boy for this area.
Anyway finally I received a call from courier boy who just plainly denied to pick up the item from home.. What a great service by an esteemed courier company

I ordered a product from amazon which was expected to reach on 1of dec by ecom express. But i got the message about the address unlocatable. Then i had a talk with amazon customer care and they told me that the phone number was unreachable so then they updated my phone number and assured me that i ll get the product by 5th of dec. But everyday i got the same message. Then between that i also contacted ecom express customer care. 1st time they didnt have address or phone number of the jamshedpur office and again i call them now they have contact number of the supervisor incharge. Then when i contacted supervisor (Arvind kumar), he didnt pick up the call and sometimes he rejected my call. Then i sent him whatsapp message, he just saw the message and not replied yet. Really poor service offered by ecom express

The couriered product from amazone and lifestyle not being delivered to the address. The courier service provider never calls but sends sms saying address unlocate and if we call they makes excuses that the staff is on leave and we should come and collect the product. Or they send back the product texting address not located. My hometown is a small city and divided into sectors which makes it very easy to locate the area.

Order no. Of ecom express.[protected]

I have never seen such a worst courier company in my life, actually i have ordered a product from flipkart for urgent requirement i. E., arogya masic massager and the delivery address is work place sbi, manki branch.

As the delivery address is work place it is there duty to deliver the product only on working day in office hours but see the foolishness of courier boy the item is out for delivery on sunday (26.11.2017) i have received a call regarding the delivery but i was out of station on sunday and i have promised that i will collect the product on monday then i have called the stupid person mobile no is [protected] continuously from monday to thursday but he was always making false promise and on 30th morning after my call he has informed me that my product was already returned on 28th nov 2017.

I dindt get the delivery
It was delivered to wrong person
Tracking id is[protected]
Get me the details of delivery boy or get me the item or get me money of 1200 ripped which my trimmer costs so please take it seriously and take immediate action on the economy express for above tracking id get it very immediately
Take an action or i will give a complaint

Hello sir yesterday i receive a message from ecom express that your order has been cancelled then i call the courier boy and i tell him that why you cancel my order without contacting with me the name of the courier boy is tajamul ahmed b h a t then the courier boy tells me do what you want to do and threaten me and tells i will not send your courier to you
Hope that you will resolve the issue

I am m, amin from pulwama and i have placed an order on amazon.in with you having courier partner i want to cancel my product with tracking id[protected] of value rs 9998 because i am not present in my city and i have already told to amazon.in to cancel my order but they told me the product is dispatched now so please cancel my order with amazon.in order id[protected] and please cancel it now...

Dear sir,

In paderu ecom express, the supervisor gampa chinnabu was taking money for every returning shipment from the customers. And also he was asking money for new joining employees as he joined there in his office. The response of the supervisor towards the customers was also not good. He was speaking very recklessly. Please take it as seriously and take action against him. There are some more frauds happening in that office, soon i will inform to you. Thank you.

Me pradeep. Have not received my consignment saying address is not located and my mobile no not reachable. My shipment number is[protected] and the mobile number given is[protected] and the address is pcs india pvt ltd, vilankurichi road, saravanampatti, coimbatore-641035. I request you to help me out with this issue by providing me the delivery person number and where to contact. My other number is[protected]