Ecom Express Complaints & Reviews

I had placed an order from snapdeal and was expected to receive the product with in 21st july. i tracked the order and the status says,

Undelivered (reason code : 223 - address incomplete)

I have placed many orders earlier as well and have received the product the same address. then how can you say the address is incomplete.

Waybill number :[protected]
Order number : fcgc1600079

Please resolve this as soon as possible.

I have ordered from myntra.com on the 2nd of july and my shipment was sent through ecom express. my shipment number is[protected], i got a message of delivery on the 11th of july at 4pm and did not receive the parcel. at 7pm i got a msg saying due to some issue it wasn't delivered. from the 12th i have been calling myntra customer care as well as the nearest ecom express courier people but they are not giving me information, they are keeping on giving me different phone numbers which comes switched off and they say that it will be delivered today but i don't see a sign of it everyday. today the ecom express people was suppose to deliver by 11:30am but they said they don't know about my order. this is a complete fraud case. my shipment costs a lot. i'm not being helped by myntra as well.

Hi Team,

I have booked products through myntra, i recieved my first order on 11th july, whereas i didnt get call for the second one but they have sent message stating that 1st attempt has been made, without even reaching how can they tell attempt has been made.
How come I have received call for the first one and not for the second one.

Tracking No:[protected].

I have raised a pick up:[protected].
No one has come yet to pick it up and it says that first attempt failed.
I have tried calling the customer care but it seems to be busy since last 1 hour
Pick the product asap.
this is the second time.
The service is worst and so as the courier persons.
The product was buyed from abof.com
Resolve the issue asap...

Update: Hi Sathya! Mohini Marketing Analog watch with pink stone for women from your Paytm order #[protected] has been shipped by the seller via Ecom Express with the tracking #[protected]. Estimated date of delivery for your item is Fri Jul 08 2016 to Mon Jul 11 2016. 1+1 Offer on movie tickets at Paytm. Book Now.
TODAY THE DATE IS 11-7-16

My package docket no.[protected] from amazon was to be delivered on below mentioned address:
Pooja c/o wipro enterprises ltd., plot no.77 epip, phase 1, jharmajri, teh nalagarh, baddi.
It was not delivered to me and the status was updated as delivered (09/07/2016).
On enquiry the customer care gave the number of local contact [protected], who further gave the number of delivery boy [protected]. the delivery boy said that he had delivered the package at security gate of wipro but no package was recoverd from there. not a single call was made to the person to whom the package was to be delivered. i dont know what kind of delivery statergy it is? secondly if i have to make all the calls to track the package then what is customer care for?
I want to know who is responsible for the loss of my package. i will file a complaint in cosumer court for this poor service also mark the same to amazon.

My delivery payment rs.425 was prepaid but during delivery the delivery boy took payment from one of my family member. actually i was out of the house when the order came and my family member didn't know that the amount was prepaid and the delivery boy ask for the payment so they gave rs 425 to him. he don't even send me message that your order is reaching. this is my worst experience with ecom express.

We are from koothanallur, tiruvarur, tamil nadu. we write this email with hope you will do immediate action in this matter, to improve your network and service!

In last 15 days, we lost 3 shipments because of ecom express's delay and careless!

They are:

[protected]from flipkart)
[protected]from craftsvilla)
[protected]from voonik)

After the parcels reached our nearest hub (mannargudi: [protected], [protected], supervisor: [protected], kumbakonam:[protected], we have contacted them many times, they told:
"we are on the way!",
"we will come today",
"we are coming",
"we will sure deliver today",
"we will sure, will be delivered tomorrow"...
And so many lies.

And i called ecom express toll-free number[protected], kumbakonam office, mannargudi office, and to delivery boy! no use!

At last, 28-jun-2016, ecom express supervisor told "if the the delivery boy don't deliver today, i will action immediately"! but its another false statement! no help at all! sometimes did not pick our call!

Our address is clear and near by bus stop! we are here 24x7!
All other popular (fedex, professional,...) couriers deliver parcels to us without delay or any confuse/fail!

After a long waiting, ecom express pushed us to cancel two of our three orders.

And another one is still being undelivered!

If ecom express treat in this way, how its service will grow? how can customers will trust it?

Ecom express is nothing other than slow process, ineligible and irresponsible staffs, careless supervisors!

We are amazing how popular online stores works with ecom express?!

So, immediate action will save your commitment with popular online stores.

If ecom express still not care and not deliver our parcels, we will asked that popular online shopping sites to remove from their shipping/logistic partnership.

We started to ask a solution by spread on social and consumer media, and it will help to make a vigilance on your service.

Waiting for your solutions!

I had got a discount of 550₹ on a wallet from fliptart. The delivery boy called me, i told him to call me after two days max cause i had exams during those days... The delivery boy didn't call me and returned the product. Now i have to pay 550₹ extra for the product. Very much disappointed by the is service in ecom express moodabidre branch. Im a student studying engineering. I can't pay more cause it is from my pocket money. I wanted to gift a expensive wallet for my brother. But due to the negligence by the delivery boy. I'm supposed to pay more..!!! I kindly request to see my cause and hope this type of service will not be done to any other customers.

I purchase this weight before 2 week still he not given to me, very worst response for office persons lot problems there ples solve them give my product

Regarding the delivery of airway bill no.[protected]
Order no. Slp[protected]
Please ask the courier employee to deliver my parcel to my address mentioned in the parcel after 3 pm any day. He asked me to come and collect from the ecom gobichettipalayam office. It is their duty to deliver it in my address in my convenient time as told from snapdeal customer care.

Take proper action immediately.

Snapdeal order no.[protected]
Ordered on 21, june, 2016
Reached gobichettipalayam on 25, june, 2016
Ask them to come and deliver after 3 pm afternoon as i am job going person.

I order in snapdeal. But not delivery at my address. Because of delivery boy not come at my address. That boy call me and say u come at my side and collect your order. This place are above 8km from my address. Same thing last hpn my last order. I personally go and collect order.
Same thing hpn tdy order. Just i cancel that order.. Ecom express is the very very very very worst service...
Snapdeal please avoid the ecom express for your transactions...
Very very worst service... "ecom express".

I buy product from flipcart which shipped on 24/june/2016.when i go first day to ecom express centre for pick my product they refuse to give my product to me and say me to come next day.when i go next day they lost my product and the worker work in the centre talk very rudely with me.
So please take strict action against the worker and the head of the centre of ecom express in dasuya, punjab, india.
Post address-144205

I'm from Silchar town, Assam. Earlier my online purchased were sent via bluedart and I had no problem. But recently my orders are sent through Ecom Express, since then problems start arises. My orders were not delivered twice, I came to their office at 5 pm to collect my ordered items but the counter boy told me "we already closed our transaction, come tommorow". I was very disappointed. Again, after few days I order one product from snapdeal, the Ecom Express people phone me to collect the items at the counter, I went there in the morning at 9 Am but I was surprised to find that no one was present at the counter at 9 am. I went home disappointed again. I am office goer, so I couldn't wait for them the whole day... what a poor service. They better stop!!!

I ordered a product from zivame.com and got a message on 10/june that my product will be delivered on that day by ecom express. I got a call on 14th july that it will be delivered within next 24 hrs. Till now it has not been delivered. My constant complaints are also being ignored. Tell me what next step should i take? As the payment has already been paid online, it seems the courier service is least bothered about delivering the item. My order no. Is[protected]
Safiul haque

I have ordered WATCH from ebay. But it was not delivered for last two times. You people not even called to my registered mobile number. Courier person doing poor job. They are not even try to contact me but fakely updating i was not available during delivery. Please contact to my mobile number regarding delivery. I had already experienced two times. Everytime fake updates no communication to me. Without contacting cancelled my orders all the times...MY waybill no:[protected]

Worst courier service. All e-commerce company immediatey needed to discontinue the courier partnership with e-com express.. I booked a LED type fittings from Amazon.in vide order no.[protected] on 06.06.2016, but not received till date. E-com tracking no. is[protected]. They wrongly delayed the delivery by updating status as delayed delivery as per customer request. Very poor courier and the worst one.

I had purchased sparx shoes from amazon on 02/06/2016. The expected delivery date was 08/06/2016. The consignment number is[protected].
The item was in bangalore on monday, 06. But still in 3 days, these guys are unable to deliver it to me. I escalated this in amazon. Today, i called the customer support of ecom express. The guy said there is shortage of delivery boys. This is really worst courier services.

Please stopping your service, if you cannot satisfy your customers by delivering the items as per expected date.

And, i would request all e-commerce website to stop shipping the items through ecom express.

Regards.

I have ordered coolpad mobile tempered glass. But it was not delivered for last two times. You people not even called to my registered mobile number. Courier person doing poor job. They are not even try to contact me but fakely updating i was not available during delivery. Please contact to my mobile number regarding delivery. I had already experienced two times. Everytime fake updates no communication to me. Without contacting cancelled my orders all the times.

I ordered a product from flipkart and they shipped the product by ecom express.
My tracking number is[protected].
When the product came to the delivery location status showed that the shipment is out for delivery...
I was waiting from morning but i didn't got any call from delivery boy.. And the end of the day status shown that consignee requested for future delivery...
I didn't even got any call or any prior information... Then how could i tell them for future delivery...
I contacted their helping number for clarification.. Without clarifying the issue he was being rude...
Ecom express making customers fools