Ecom Express Complaints & Reviews

I have ordered some products from Galwaykart last month (August). The status of the shipment showed that it arrived at the nearest hub on 3rd September 2022 and now on 19th September 2022 it's status shows that the product is being returned. What surprising me is that, without my consent you are just returning it. I haven't received at least a text message prior to the return action. At least i would have gone to collect it if I was informed about it a day before you take this crazy decision.
When I reached out to Galwaykart customer service they informed me that there is some ''Operational Issue'' going on from Ecom Express and I was asked on 17th to go and collect it but I was not aware of them just returning the product this morning.
So what about my money? Who will pay it? When will I receive my refund at least if you can't deliver the shipment?

Dear Ecom Team,

Wrt to order no. 1739407, Delivery boy picked up wrong item. He stated, he is from Amazon and picked up a consignment due for Amazon. Kindly return the product and pick up the correct item. Request your immediate attention as I don't want to miss the return timelines. AWB no.- [protected]

Dear Ecom Team,

Wrt to order no. 1739407, Delivery boy picked up wrong item. He stated, he is from Amazon and picked up a consignment due for Amazon. Kindly return the product and pick up the correct item. Request your immediate attention as I don't want to miss the return timelines.

My product is two times arrived in nearest hub but delivery boy is not delivered my product and return to my product Ecom express main hub.

Hii ...I placed an order in meesho on 30th aug...It was expected to deliver on 5th sep...But by 14th sep I didn't get any updates from Ecom courier side... Morning I got a message that my parcel will gonna deliver today...Now the delivery boy called me and asked the code to cancel the order... I asked we didn't see the parcel yet why I need to share the code...He said that the parcel was different from your order so we need to return it...He didn't even know what I ordered...And threatening me to share the cancellation code which I got in message...He denying to deliver because of the distance...Now he will simply report that customer was not available and cancel the order as he wish...worst experience ever...What I need to now?He is ignoring my calls..I want my parcel ...My AWB no : [protected]...His name - Sathish :[protected]...Ecom express, Sriperumbudur, Tamil Nadu

My return from TATA CLiQ for Order Reference No:[protected], Transaction ID - [protected], Product, "Nuon by Westside Multi Colour-Blocked Cropped Shirt" for INR 599 was picked up by Ecom Express on 17th August 2022. The acknowledgment I received from Ecom Express is attached herewith.
The Transaction ID in the acknowledgment I received from Ecom Express doesn’t match with my Transaction ID. The Transaction ID in the acknowledgment I received is [protected] which is associated with another customer because of which I’m unable to receive my refund.
When the return pickup executive of Ecom Express picked up my return order he assured that it was scheduled to be collected by them. He opened and verified my package as well. Please help me out. I don’t know what to do. When I called Ecom Express customer care number I was asked to mail them. I already mailed them 3 times and did not get any response.
As I mentioned, the product was picked up on 17th August 2022 from my location Vattamkulam, Edappal, Ponnani, Kerala, India ( 679578 ). Please look into the matter and provide the correct details of pick up so that I can forward it to TATA CLiQ customer support management team.

Amazon order Ecom Tracking ID:[protected] was not yet delivered but the delivery boy mark it delivered on Monday 12 sept. Kindly see into this matter.

Dear Sir /Madam,

Greetings for the day...
Hope you are doing well..

I would like to inform you that, my self Manglem Meetei and my EPL ID # 103920, I had been worked in your organization from 11th Sept 2021 to 10th May 2022 based location is Assam Hojai (HJI) 782435. I had given resignation on 15th May due to some my personal work but I have been worked till 10th May 2022. And I have received less salary - 2024/- for the month of May (26th April to 10th May) even I worked in 02 holidays as well as on 03rd May (EID) & 05th May (W/off). Same I have been updated to DC lead Mr. Rohini Kalita regarding the less salary received and he said that will check and let you know. But still I am not getting clear clarification on the same. So requesting you to kindly let me know the reason and Is there any logged debit in my name Or id?

Pls Regret for late intimation... Actually I was waiting for the clarification from DC lead but still there is no any clear updates and DC lead as well as confused on the same.
So pls do the needful ASAP... Attached file for your kind information pls.

Feel free pls call me on [protected] for any clarification...

Thanks & Regards.
Manglem Meetei.
[protected]

Sir, still now my courier product not dispatch to me. They cancelled the order, after reaching the Chennai.. they asked OTP for delivery the product. But now seen they cancelled.. need to your action
.doc [protected].

Please help me
Not received otp for return oerder bhart pay swipe machine
Mob no=[protected]

My name is raju. i did not ordered anything from JB enterprises .but an sweet ladies trimmer was delivered at my home costing 869 rupees . but i have also ordered a boat trimmer worth 869 from Flipkart so i mistaken it with that order but i have no idea about this sweet product . so kindly resolve this issue . or atleast contact me in a proper way . iam also filing a complaint against Flipkart for selling my data to anonymous third party vendor as the address and mobile no. on false product is exactly same as i have registered on Flipkart app a weak ago.

Your logistics team are cheating bcz from last 7 days not updating current location of my order. I want delivery on urgent basis.
Why given tracking number if not trackable order. I don't know anything about my order not update.
I already many times contact ecomexpress customer care regarding this issue but till not respond. I am very unhappy.
Very unprofessional team you have.
There is no respect for clients and their time.

Hi, I have an order stuck with Ecom Express since 12 days. There has been no response from the team. Here is the tracking ID: [protected]

It has been 11 days I ordered my product I didn't get my delivery they changing the delivery date every day they didn't respond to my mails.

It has been 4 days still i dint get my packages. From Wednesday it is showing in transit. When will i get my packages. Service is not at all good. No customer service response. I want my packages as soon as possible

[protected] package is shown in transit from last 3 days, while it was supposed to be delivered on September 8th. Company have claimed to deliver the package in 10 business days but its been 17 days since the product have been picked. I have tried to reach out to their customer complaint number but its not working. Dropped mails, but no response have been received. Also dropped complaint through their website compalint portal and it also went unanswered.

While its sure that its been my first and last experience with ecom. I just want to know if they can repond to my query and if they can't than, I will have to start the legal action process against them.

My name is arup employee id O355603 Tinsukia assam dc till now I
Didn't received my salari for the month of august contacted every one cluster
manager to hub incharge and hr also
Salari been hold please clear it...

Damaged clothes

Delivery boy brought wrong parcel to a different address and demanded us to pay for it which was COD. we had not placed any order with Cod. When we said we dint order that ..he started shouting in front of the house ...and was warning us ..he is not going anywhere unless we pay and take that order. This was scary. Just can't explain the incident...through words. He was drunk as well. Why are you hiring uneducated people .oh my god. Kindly...

The delivery service is worst, there is no customer care service. We cannot track the order details.
It is already over one month still in transit
And unable to complain about it.