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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 32

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Address: Ecom express courier Jorhat Assam

Hello I am Bhagyaban Konwar from Jorhat Assam
I ordered Boult Drift Bluetooth Calling, 1.69inch HD Display Smartwatch on date 22 September 2022 from Flipkart . But the item is not delivered me yet. Always show in the website of Flipkart out for delivery. But I didn't get any call/ sms in my registered mobile number . But suddenly the Ecom express courier cancelled my item without any reason and refund the money. When I talked your customer care executive of Flipkart regarding this subject . I mention that this type of Courier never delivered any product to us and suddenly they cancelled item without call/sms . After undelivered the mention item they suddenly cancel the item. So please investigate it this is the serious issue to save us from fraud courier company like Ecom express.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2022

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Thank you for letting us know about the issue. We sincerely apologise for the inconvenience that you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

Regards,
Team Ecom Express

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Address: Yadava colony, tirupati

Delivery person has delivered the product but he hasn't updated it like it's been delivered. The product didn't came well so i wanted to return it. He isn't lifting the call nor responding to any messages or calls

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2022

Ecom Express Customer Care's response Dear Nirmala,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My delivery date for scheduled for 30th September 2022 for a product ordered through Flipkart. On 29th Sept, on the portal, I could see the product was "Out for Delivery". However, at the end of the day, the portal said "Undelivered". Since it was one day before the delivery date, I didn't think much of it. However, the same thing happened on the 30th. The same thing happened again on the 1st of October.

Ecom's automated Customer Care number is also ridiculous. It provides the following options: "Press 9 for re-attempt". If you press 9 however, it says "Information Incorrect". It says "Press 3 for raising a complaint". When I pressed 3, it tried to cancel my order. This is outrageous.

Ecom keeps "Undelivering" the product, provides no information about delivery agent's contact number and doesn't update Flipkart either as to why it is missing the delivery.

Ecom Express customer support has been notified about the posted complaint.

Oct 02, 2022

Updated by nikhilbhave9 Now, the delivery partner has cancelled the order on their own.

Verified Support

Oct 04, 2022

Ecom Express Customer Care's response Dear Nikhil,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: kurnool, hussinapuram

I ordered smart watch on noise website 20 days back...the shipment assigned to Ecom express ... but no delivery boy calling me for my order...no attempt was made for my order...both noise and Ecom express customer cares are not responding for my calls... please help me with this order...o already paid my money

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2022

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My ordered item was out for delivery on 27 september but its status changed to undelivered and today is 1 october and I am still waiting for my order to be delivered. Customer IVR do not work at all it is useless and customer care of economics express is worst.. Please deliver my order., It's already too late. AWB - [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2022

Ecom Express Customer Care's response Dear Anju,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Verified Support

Oct 05, 2022

Ecom Express Customer Care's response Dear Anju,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Bavla

Tracing id [protected]
Courier person is not genuine, i had try to call him but he neither received nor he try to contact me for courier. i am waiting my courier since last week but courier person is not willing to deliver my courier . because of shift duty i could not receive his call but that's doesn't mean i am not interested to received my package . IT is not a COD order, i had already paid for it...

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2022

Ecom Express Customer Care's response Dear Gaurang,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal.

So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Delivery guy does not call us. Updates the fake information that he called and we are not available for delivery. This happens only with this delivery company. There is not proper customer service not proper escalation point

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2022

Ecom Express Customer Care's response Dear Pramod,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Oct 06, 2022

Updated by pramod bojja prasad Tracking ID [protected]
Inspite raising the complaint your company is least bothered. Can you get Good delivery guys who are willing work. There are som many people looking out for jobs and who can provide better service. Your delivery guys are rude manners less

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Yesterday I received my package from homesolution ecom express order no. 1058806 it was tempered (broken) therefore I want to return the item as soon as possible and want my money to be refunded.
Highly disappointed.
If you take my problem in notice it would be highly appreciable .
Thank you

Ecom Express customer support has been notified about the posted complaint.

Sep 30, 2022

Updated by Bhanu Pratap Singh Bhadauria Please help returning as soon as possible.

Sep 30, 2022

Updated by Bhanu Pratap Singh Bhadauria Please help resolving my complaint

Verified Support

Oct 03, 2022

Ecom Express Customer Care's response Dear Bhanu,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

Oct 05, 2022

Updated by Bhanu Pratap Singh Bhadauria Ecom express I will be highly thankful to you if you can help me contact with the site from which you delivered my order as i thought that site is fraud and is not available nowhere plus.

Oct 05, 2022

Updated by Bhanu Pratap Singh Bhadauria Please do help

Oct 06, 2022

Updated by Bhanu Pratap Singh Bhadauria Ecom express kindly help to connect to the company.

Oct 12, 2022

Updated by Bhanu Pratap Singh Bhadauria Are u guys fraud . Insanly unregardful site ever I have suffered a loss of 548 rs. Just cause o[censored] guys

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Address: 9/82, Konavakorai Village & Post, Kotagiri - 643217

Tracking No: [protected]; Order ID: 42840774
- Provided Address and Pincode are correct.
- Courier service is updating the status with wrong information (Address pincode mismatch, address not found, etc)
- Today I received different order from same Ecom Express.
The delivery is delayed and they update the status with false information. Please help

Oct 4, 2022

Complaint marked as Resolved

Newly joined delivery person updated the status incorrectly and delayed the order delivery. I received the delivery yesterday

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2022

Ecom Express Customer Care's response Dear Pradeep,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Verified Support

Oct 04, 2022

Ecom Express Customer Care's response Dear Pradeep,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

Oct 04, 2022

Updated by pradeepr25 Thanks Team.

I received the parcel yesterday. When I checked with the delivery person, he mentioned that newly joined delivery people updated the status incorrectly.

Regards,
Pradeep

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Unnecessary delay in delivery process and no real time contact system to resolve the needs and problems.

Ecom Express customer support has been notified about the posted complaint.

Sep 30, 2022

Updated by Akshat Jha Customer have been feeling just liked a helpless and hopeless to collect the parcel within the justified time bond.

Verified Support

Oct 03, 2022

Ecom Express Customer Care's response Dear Akshat,

Greetings from Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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Order not delivered.

But from past 2 days I get a message that order out for delivery and evening I get a message that order not delivered worst service by ecom expresss.

Please deliver my order ASAP.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2022

Ecom Express Customer Care's response Dear Vaibhav,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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I have placed an order on 22/09/2022 from Flipkart, and initially the delivery date was 26/09/2022. The Flipkart's delivery partner Ecom Express picked my order and they haven't delivered it till 26, and then flipkart changed the delivery date to 29, and today is 29 and my order is not yet delivered.

Ecom Express send messages daily morning like my order is out for delivery and at the end of the day they cancel the delivery and say that they will retry again tomorrow

They are doing the same from past 5 days, and i cant even contact their delivery person or customer care.
Please help me regarding this issue

Ecom Express customer support has been notified about the posted complaint.

Sep 29, 2022

Updated by Shashikanth Patil My AWB: [protected]

Verified Support

Sep 30, 2022

Ecom Express Customer Care's response Dear Shashikanth,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Sep 30, 2022

Updated by Shashikanth Patil I am already getting messages for out for delivery from past 5 days, but the product is not being delivered

Verified Support

Oct 06, 2022

Ecom Express Customer Care's response Dear Shashikanth,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Website: ecomexpress.in/tracking/?track_id=3001525232

Order not delivered. But from past 3 days I get a message that order out for delivery and evening I get a message that order not delivered as I have rejected to take order which is completely false and its making me feel bad. worst service by ecom expresss. If you cant deliver you can give genuine reasons but instead of that you are blaming customers.

Kindly deliver my order today..

Sep 30, 2022

Complaint marked as Resolved

Product delivered today.. thank you..

Ecom Express customer support has been notified about the posted complaint.

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Website: ecomexpress.in

Hi, i have placed an order with reliance digital on 25th september 2022. Having an AWB [protected] but the product did not get delivered. The package moved from hyderabad to medak(from tracking status) but i stay in hyderabad. No response from ECOM EXPRESS.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2022

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment. As per the update the shipment has been delayed while in transit.

Also, we have received the request to return the shipment back to shopping portal. Request you to kindly contact your shopping portal for further assistance.

Regards,
Team Ecom Express

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Since last 2 days ecom express has been bothering no phone picks up, no picks up the product due to which time will run out for my product exchange or return.An Ecom express company had to return a product of mine which is a shirt bought from a myntra.

please do take action on them and solve me.

Thanks you
Sujal Chauhan

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2022

Ecom Express Customer Care's response Dear Sujal,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. As per the update, your Reverse Pick up has been completed and currently in transit for delivery to Vendor. The shipment is expected to reach by 2nd October.

You can contact your shopping portal for further assistance.

Regards,
Team Ecom Express

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Address: chintamani -563125

My order with awb :[protected] has been auto locked please unlock it

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2022

Ecom Express Customer Care's response Dear Sagar,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Verified Support

Sep 30, 2022

Ecom Express Customer Care's response Dear Sagar,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Amla

Ecom express superviser is xpress bees curiour partner

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 28, 2022

Verified Support

Dear Rahul,

Greetings from Ecom Express

Thank you for writing to us. Please share your concern with details to assist you.

Regards,
Team Ecom Express

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Address: D P Adhikari,AB Gurung's building,Pipal Dara Shanti Nagar,Singtam PO Singham East Sikkim PIN-737134

My order has reached on 24/09/2022 at delivery centre, But they're not delivered me..They always tell me to come at delivery address spot and waitied me but they never come to deliver me the product

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2022

Ecom Express Customer Care's response Dear Durga,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Zamania Railway Station

Dear, Ecom Express I refused the parcel as it contained incorrect/scam item but delivery person was shouting loudly at me without any reason. Kindly remind him to talk politely.

Ecom Express customer support has been notified about the posted complaint.

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Address: #31 rs yadvavt 4 th cross kuvempu main road, Opp of maple inn hotel

Dear Ecom express members my order is cancelled can you please refund my money back please

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 27, 2022

Verified Support

Dear Riya,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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