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Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6417
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Unresolved
5151
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
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Ecom Express reviews & complaints page 32

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K
Kandeeban Thiru
Sep 12, 2022
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Address: Poonamalle

Sir, still now my courier product not dispatch to me. They cancelled the order, after reaching the Chennai.. they asked OTP for delivery the product. But now seen they cancelled.. need to your action
.doc [protected].
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2022
Ecom Express Customer Care's response Dear Kandeeban,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express
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    M
    Mausam singh2
    Sep 12, 2022
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    Please help me
    Not received otp for return oerder bhart pay swipe machine
    Mob no=[protected]
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Sep 13, 2022
    Ecom Express Customer Care's response     Dear Mausam,

    Greetings from Ecom Express

    We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      P
      Pushparaju y s
      Sep 12, 2022
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      Address: Bangalore Karnataka

      My name is raju. i did not ordered anything from JB enterprises .but an sweet ladies trimmer was delivered at my home costing 869 rupees . but i have also ordered a boat trimmer worth 869 from Flipkart so i mistaken it with that order but i have no idea about this sweet product . so kindly resolve this issue . or atleast contact me in a proper way . iam also filing a complaint against Flipkart for selling my data to anonymous third party vendor as the address and mobile no. on false product is exactly same as i have registered on Flipkart app a weak ago.
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Sep 13, 2022
      Ecom Express Customer Care's response       Dear Pushparaju,

      Greetings from Ecom Express

      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      You can also contact the shopping portal (Details given on the packet) for further assistance.

      Regards,
      Team Ecom Express
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        S
        swami1192
        from Sri Ganganagar, Rajasthan
        Sep 12, 2022
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        Address: 10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana – 122002 (India)
        Website: ecomexpress.in

        Your logistics team are cheating bcz from last 7 days not updating current location of my order. I want delivery on urgent basis.
        Why given tracking number if not trackable order. I don't know anything about my order not update.
        I already many times contact ecomexpress customer care regarding this issue but till not respond. I am very unhappy.
        Very unprofessional team you have.
        There is no respect for clients and their time.
        +3 photos
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Sep 13, 2022
        Ecom Express Customer Care's response         Dear Siwami,

        Greetings from Ecom Express

        We sincerely apologize for the inconvenience caused to you due to delay in delivery. As per our records the said shipment is currently untraceable in our network. We are coordinating with the concerned department to check the current location of this shipment. Meanwhile, please contact your shopping portal for assistance.

        Regards,
        Team Ecom Express
        Sep 15, 2022
        Updated by swami1192         Is there any update for my order ?
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          S
          Suchitra Behara
          Sep 12, 2022
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          Hi, I have an order stuck with Ecom Express since 12 days. There has been no response from the team. Here is the tracking ID: [protected]
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Sep 13, 2022
          Ecom Express Customer Care's response           Dear Suchitra,

          Greetings from Ecom Express!

          We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

          You shall be notified through a SMS on your registered number once the shipment is out for delivery.

          Regards,
          Team Ecom Express
          Verified Support
          Sep 15, 2022
          Ecom Express Customer Care's response           Dear Sir/Mam,

          Greetings From Ecom Express.

          Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

          Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

          Regards,
          Team Ecom Express
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            D
            Dinesh264
            Sep 11, 2022
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            It has been 11 days I ordered my product I didn't get my delivery they changing the delivery date every day they didn't respond to my mails.
            +1 photos
            Ecom Express customer support has been notified about the posted complaint.
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              R
              Ruthvika
              from Hyderabad, Telangana
              Sep 11, 2022
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              It has been 4 days still i dint get my packages. From Wednesday it is showing in transit. When will i get my packages. Service is not at all good. No customer service response. I want my packages as soon as possible
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Sep 12, 2022
              Ecom Express Customer Care's response               Dear Ruthvika,

              Greetings from Ecom Express

              We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
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                S
                [email protected]
                Sep 10, 2022
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                Address: Gurgaon

                [protected] package is shown in transit from last 3 days, while it was supposed to be delivered on September 8th. Company have claimed to deliver the package in 10 business days but its been 17 days since the product have been picked. I have tried to reach out to their customer complaint number but its not working. Dropped mails, but no response have been received. Also dropped complaint through their website compalint portal and it also went unanswered.

                While its sure that its been my first and last experience with ecom. I just want to know if they can repond to my query and if they can't than, I will have to start the legal action process against them.
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Sep 12, 2022
                Ecom Express Customer Care's response                 Dear Saurav,

                Greetings from Ecom Express!

                We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

                You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                Regards,
                Team Ecom Express
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                  Y
                  Yash@1994
                  Sep 8, 2022
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                  My name is arup employee id O355603 Tinsukia assam dc till now I
                  Didn't received my salari for the month of august contacted every one cluster
                  manager to hub incharge and hr also
                  Salari been hold please clear it...
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 09, 2022
                  Ecom Express Customer Care's response                   Dear Yash,

                  Greetings From Ecom Express.

                  Please accept our sincere apologies for the inconvenience caused to you. We have taken your matter with HR Team to connect with you to get this issue resolved.

                  Meanwhile you can also contact the HR SPOC in this regards. Thank you

                  Regards,
                  Team Ecom Express
                  Sep 12, 2022
                  Updated by Yash@1994                   I already contacted them several times
                  But not getting any solution
                  Avent hr solutions hr Himanshu . <[protected]@avantcareer.in> but not getting it resolved
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                    C
                    [email protected]
                    from Tiptur, Karnataka
                    Sep 7, 2022
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                    Address: Maranagere, Sharadanagara. Tiptur, Ganapathi temple. Chandramowleshwra building

                    Damaged clothes
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    Sep 07, 2022
                    Updated by [email protected]                     Damaged clothes plz refound

                    Verified Support
                    Sep 08, 2022
                    Ecom Express Customer Care's response                     Dear Chankijeeva,

                    Greetings from Ecom Express

                    Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                    Regards,
                    Team Ecom Express
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                      W
                      what8304 hat
                      Sep 7, 2022
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                      Ecom service

                      Delivery boy brought wrong parcel to a different address and demanded us to pay for it which was COD. we had not placed any order with Cod. When we said we dint order that ..he started shouting in front of the house ...and was warning us ..he is not going anywhere unless we pay and take that order. This was scary. Just can't explain the incident...through words. He was drunk as well. Why are you hiring uneducated people .oh my god. Kindly...
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                      S
                      Snehal Dawkhar
                      from Mumbai, Maharashtra
                      Sep 6, 2022
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                      The delivery service is worst, there is no customer care service. We cannot track the order details.
                      It is already over one month still in transit
                      And unable to complain about it.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 07, 2022
                      Ecom Express Customer Care's response                       Dear Snehal,

                      Greetings from Ecom Express

                      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        V
                        Venkatesh Madheswaran
                        Sep 6, 2022
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                        I am from Rasipuram, Namakkal and my AWB number is [protected]. I don't understand why this parcel is stuck in Waleyar Hub since 1st Sep and for what purpose. Can this be shipped asap. Please take some necessary actions. This is really frustrating..
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Venkatesh,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          R
                          Rekha Keerthi
                          Sep 5, 2022
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                          Hi, this is a humble request to display unserviced pincodes in the website.One of my shipment was delayed and not delivered doorstep stating that it is unserviced area.(Kindly note that the pin is 673612, not a remote area and other courier agents serve doorstep delivery). I[censored]nserviced areas are mentioned in the website, partners can opt other courier service providers and serve their customers better.
                          Thanks you!!
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 06, 2022
                          Ecom Express Customer Care's response                           Dear Rekha,

                          Greetings from Ecom Express

                          Thank you for writing to us. Request you to kindly contact your shopping portal in this regards for pin code related query.

                          Regards,
                          Team Ecom Express
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                            S
                            Shonima Vijeesh
                            Sep 5, 2022
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                            Address: Ramamurthy Nagar, Bangalore 560016

                            My parcel is stuck in Bengaluru Transit since August 21 2022 and have not yet delivered to my home. When contacted customer care last week, they said that mistake is from their end and they will deliver soon, but its been a week and no one has contacted or delivered my product yet. Now when I'm again trying to contact them (+91-[protected]) the automated IVR is breaking in between and I'm unable to reach out to customer care
                            +1 photos
                            Ecom Express customer support has been notified about the posted complaint.
                            Sep 06, 2022
                            Updated by Shonima Vijeesh                             Still waiting for the response it's been more than 2 weeks and my parcel is not delivered nor there is any response. Kindly reply when can I expect my product to be delivered?
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                              Shonima Vijeesh
                              Sep 5, 2022
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                              My parcel is stuck in Bengaluru Transit since August 21 2022 and have not yet delivered to my home. When contacted customer care last week, the said mistake is from their end and they will deliver soon, but its been a week and no one has contacted or delivered my product yet. Now when I'm again trying to contact them (+91-[protected]) the automated IVR is breaking in between and I'm unable to reach out to customer care
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 06, 2022
                              Ecom Express Customer Care's response                               Dear Shonima,

                              Greetings from Ecom Express

                              We sincerely apologize for the inconvenience caused to you due to delay in delivery. As per our records the said shipment is currently untraceable in our network. We are coordinating with the concerned department to check the current location of this shipment. Meanwhile, please contact your shopping portal for assistance.

                              Regards,
                              Team Ecom Express
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                                V
                                Viratan12
                                from Patna, Bihar
                                Sep 4, 2022
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                                Address: Patna,mithapur,near ramvilas chowk,pin -800001

                                Today I received my product .But the product is not same as I order that product.Even product is very bad and their is only 2 product, 1 product is missing also.What can I do please resolved my issue?
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Viratan,

                                Greetings from Ecom Express

                                Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                Regards,
                                Team Ecom Express
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                                  D
                                  Dsree7
                                  from Kannur, Kerala
                                  Sep 3, 2022
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                                  I had ordered 2 kurtas from Meesho on 25th August 2022 which is being delivered by Ecom express vide tracking ID: [protected] and [protected].

                                  One of the order was supposed to be delivered today, 03rd Sept, 2022 and the other on 5th sept, 2022.

                                  I have been checking the tracking link, but there's no update since 30th august, 2022 after reaching Mangalore for both the products.

                                  I tried calling Ecom express on the number provided on their site, but the number is switched off !

                                  Plus i have already paid for the product and have raised complaint on Meesho.

                                  Please look into this and provide a resolution. Have never had such a bad experience ever with online shopping
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 06, 2022
                                  Ecom Express Customer Care's response                                   Dear DHANASREE,

                                  Greetings From Ecom Express.

                                  We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                  Request you to kindly check with family member/neighbor/security and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                  Regards,
                                  Team Ecom Express
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                                    Bonshal langthasa
                                    Sep 3, 2022
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                                    I had order a few items from pharmeasy and it is being shipped by ecom express. After a few days, the delivery person came to hand over the parcel and asked for the OTP he sent but i didn't receive any OTP, He retried sending OTP a few more times but I received none, I checked my network connection every thing else, all of it was working well. So in the end he returned with the order, What is a customer supposed to do in such situation? Even their customer care no. they provide does not responds.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 06, 2022
                                    Ecom Express Customer Care's response                                     Dear Bonshal,

                                    Greetings from Ecom Express

                                    We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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                                      debanjanbala
                                      from Siliguri, West Bengal
                                      Sep 2, 2022
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                                      I am extremely dissatisfied and harrassed by Ecom Express. My AWB - [protected] is being undelivered from 2 days, also the expected delivery date has crossed. This is ridiculous. No reply from your end as well the executive. They do not contact at all and mark undelivered. The shipment contain liquid sanitizer which is an essential commodity but your company is not serious at all about the deliveries.
                                      Hope that you will take some action ASAP for this cheap and poor behaviour .Please deliver my product as soon as possible.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 03, 2022
                                      Ecom Express Customer Care's response                                       Dear Debanjan,

                                      Greetings from Ecom Express!

                                      Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                                      Regards,
                                      Team Ecom Express
                                      Verified Support
                                      Sep 06, 2022
                                      Ecom Express Customer Care's response                                       Dear Debanjan,

                                      Greetings from Ecom Express

                                      Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                      Regards,
                                      Team Ecom Express
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