Ecom Express Complaints & Reviews

his is with reference to Captioned Shipment which is lying with your Dombivali office since
15/11/2014, till date I have not received the delivery and every day the status of the Shipment is
updated as "Undelivered (Reason Code : 213 - Scheduled for Next Day Delivery)".

I have placed this order on snapdeal on 05/11/2014, the expected delivery date was 17/11/2014, inspite
of calling on the call center number I did not receive the delivery of said shipment, today I spoke to
Vinita at your call center who told me that the shipment could not be delivered due to heavy backlog at
courier office. I was also advised to collect the shipment from the Courier office. the customer care
do not have office telephone number.

This is pathetic, If you can not able to deliver the shipment why do you mention the EXPECTED DELIVERY
DATE ? if there is backlog, to which shipment do you give preference to ?

I dont want any reply from your side, just ensure that the shipment is delivered to my home before it
is too late.


Consignee: Dhananjay M Dumbre Address: 1004/1A Balaji Garden Ayre Road Near Kopar Station Dombivli
(E) Pin 421201 | Cash On Delivery: Rs.0.00
Date, City Status
[protected] | 18:04:11, MUMBAI Undelivered (Reason Code : 213 - Scheduled for Next Day Delivery)
[protected] | 13:16:43, MUMBAI Shipment sent for Delivery
[protected] | 10:28:38, MUMBAI Shipment at Delivery location MUMBAI
[protected] | 22:08:02, DELHI Shipment at DELHI HUB
[protected] | 19:29:27, DELHI Shipment at processing center DELHI
[protected] | 12:44:41, AMRITSAR Shipments connected from AMRITSAR Pickup Center to DELHI HUB
[protected] | 12:44:41, AMRITSAR Shipments arrives at Pickup center AMRITSAR
[protected] | 12:17:53, AMRITSAR Shipments details uploaded

Ref : Waybill No[protected]

This is with reference to Captioned Shipment which is lying with your Dombivali office since
15/11/2014, till date I have not received the delivery and every day the status of the Shipment is
updated as "Undelivered (Reason Code : 213 - Scheduled for Next Day Delivery)".

I have placed this order on snapdeal on 05/11/2014, the expected delivery date was 17/11/2014, inspite
of calling on the call center number I did not receive the delivery of said shipment, today I spoke to
Vinita at your call center who told me that the shipment could not be delivered due to heavy backlog at
courier office. I was also advised to collect the shipment from the Courier office. the customer care
do not have office telephone number.

This is pathetic, If you can not able to deliver the shipment why do you mention the EXPECTED DELIVERY
DATE ? if there is backlog, to which shipment do you give preference to ?

I dont want any reply from your side, just ensure that the shipment is delivered to my home before it
is too late.


Consignee: Dhananjay M Dumbre Address: 1004/1A Balaji Garden Ayre Road Near Kopar Station Dombivli
(E) Pin 421201 | Cash On Delivery: Rs.0.00
Date, City Status
[protected] | 18:04:11, MUMBAI Undelivered (Reason Code : 213 - Scheduled for Next Day Delivery)
[protected] | 13:16:43, MUMBAI Shipment sent for Delivery
[protected] | 10:28:38, MUMBAI Shipment at Delivery location MUMBAI
[protected] | 22:08:02, DELHI Shipment at DELHI HUB
[protected] | 19:29:27, DELHI Shipment at processing center DELHI
[protected] | 12:44:41, AMRITSAR Shipments connected from AMRITSAR Pickup Center to DELHI HUB
[protected] | 12:44:41, AMRITSAR Shipments arrives at Pickup center AMRITSAR
[protected] | 12:17:53, AMRITSAR Shipments details uploaded

ECOM - same issue and I am not Alone

his is with reference to Captioned Shipment which is lying with your Navi Mumbai office since
31/12/2014, till date I have not received the delivery and every day the status of the Shipment is
updated as "Undelivered (Reason Code : 213 - Scheduled for Next Day Delivery)".

I have placed this order on snapdeal the expected delivery date was 31/12/2014, inspite
of calling on the call center number I did not receive the delivery of said shipment, today I spoke to
Vinita at your call center who told me that the shipment could not be delivered due to heavy backlog at
courier office. I was also advised to collect the shipment from the Courier office. the customer care
do not have office telephone number.

This is pathetic, If you can not able to deliver the shipment why do you mention the EXPECTED DELIVERY
DATE ? if there is backlog, to which shipment do you give preference to ?

I dont want any reply from your side, just ensure that the shipment is delivered to my home before it
is too late.


Consignee: Nirbhay Goel Address: 3/2 Bridgeview Society Sector 10 Airoli Navi Mumbai - 400708 Maharashtra Mobile: [protected] | Cash On Delivery: Rs.385.00
Date, City Status
[protected] | 18:28:20, MUMBAI Undelivered (Reason Code : 213 - Scheduled for Next Day Delivery)
[protected] | 09:50:07, MUMBAI Shipment sent for Delivery
[protected] | 19:23:54, MUMBAI Undelivered (Reason Code : 213 - Scheduled for Next Day Delivery)
[protected] | 10:13:04, MUMBAI Shipment sent for Delivery
[protected] | 10:12:10, MUMBAI Shipment at Delivery location MUMBAI
[protected] | 10:06:23, MUMBAI Shipment sent for Delivery
[protected] | 20:11:42, MUMBAI Undelivered (Reason Code : 223 - Address Incomplete)
[protected] | 15:23:37, MUMBAI Shipment sent for Delivery
[protected] | 14:42:18, MUMBAI Shipment at Delivery location MUMBAI
[protected] | 16:02:15, GURGAON Shipments connected from GURGAON Pickup Center to DELHI HUB
[protected] | 15:55:19, GURGAON Shipments arrives at Pickup center GURGAON
[protected] | 13:59:33, GURGAON Shipments details uploaded
Air Waybill No :[protected] Order No :PI[protected]

Ecom Express courier. Tracking number is[protected] and will reach you ON OR BEFORE Sep 19, 2014. And one more I have order and tratracking no is[protected]..today 18/9/[protected] the agent(Gajinder) came and without doing any inquiry about house no he just given me ano single miss call at 3.22 p.m and taken d order back when I called him after 2 minutes he was talking so rudely and in very ruff language. .and have inquired from all locality members they said they haven't noticed any Ecom Express agent( Gajinder) ...when I again called he he picked my call and said tu apna kaam kar time nai mere paas. .and disconnected the call .. i just want to know is that your services you are providing by recruiting these kind of manner less persons. ..so sad.

I Didn't Get My Consignment In ESt. Delivery date.....

I AM ASHVIN RAMANI (ADVOCATE) I Buy Sport Shoes By PAYTM ... I My AWB/Tracking ID:[protected] & Est. Delivery Date 27/04/2015 But I Didnt get my Consignment.. Plz. Fllow up so Fast..

product delevery

Sir I purchased a product from snapdeal. And the product is dispatched by ecom expess with billno[protected]. But frfrom last three days proguct showing same status

My order booked with fashionandyou.com, Air Waybill No :[protected] Order No :[protected]

Here is the status as updated by the ecomexpress website.
I am still waiting for the shipment t arrive. All the attempts to call the customer care with ecom express or fashionand you had been futile.

The customer care people have committed me the delivery of shipment on urgent priority every time I called up. I followed them on almost every day after 2nd June as the shipment was promised within 11-13 days of placement of the order.
Overall this had been a very disappointing experience with "Fashion and You " as well as ecomexpress.


[protected] | 14:07:35, AHMEDABAD : Shipment sent for Delivery[protected] | 18:50:49, AHMEDABAD : Undelivered (Reason Code : 227 - Residence/Office Closed) (False claim by the company, my house was not closed even for a min)
[protected] | 11:52:33, AHMEDABAD : Shipment sent for Delivery
[protected] | 22:11:18, AHMEDABAD : Undelivered (Reason Code : 227 - Residence/Office Closed)
[protected] | 11:57:39, AHMEDABAD : Shipment sent for Delivery

I HAVE NOT RECEIVED MY COURIER

Respected sir/ madam, I am Vishwadeep Patil and my courier tracking no is[protected]. which has send through shopclues.com. kindly do the needful at the earliest Regards vishwadeep

i placed the order from paytm on 12 and the paytm they dispatched on 16th of november and maximum delievery date to be delievered to my address was 21ST of november, but still i don't know where the item and very bad service from paytm and both Ecom express and the ecom AWB no. is[protected] and[protected]

delay in delivery

hi, my waybill no. is[protected] and its was promised to deliver the product to me by today but they failed and not a single update on there website. i strickly want people not to take this company as shipment. regards ankit

Delivery delayed- Cancel orders

As the order delivery is delayed and I am going out of station, I would lke to cancel and return all the pendding orders from snapdeal. Order number:[protected] [protected] Kindly return all the pending ones

what have you notified to them the product is still out for delivery and not delivered till the date

no one came at my place and they write the status that

Air Waybill No. Order No. Weight Collectable Value Origin Destination Shipper Consignee P/U Date Status Updated On Reason Code
[protected] SLP43171616 0.5 0.0 DELHI-DSW DELHI-DLN JASPER INFOTECH PRIVATE LIMITED - 92006 shivnilaksh [protected] Shipment un-delivered [protected] | 20:59:25 219 - Consignee Not Available
Consignee Not Available

what the [censored] you all are doing. you all should left there jobs

NON DELIVER OF ITEM

MY COD ARTICLE NEVER RECEIVED THIS TIME. MY COD NO:[protected] MY CELL:[protected] [protected]@GMAIL.COM

not receive way bill & referance no

hi i have received the tracking no only but they are asking the way bill & referance no but i don't know...

The shipment was finally delivered yesterday night after a lot of follow up.

111525653

Dear Sir, Please tell me my order where my order shipment number is[protected] against shopcluse order dt on. 18.10.2014, what is status of my order . please tell me my phone number [protected] and my email [protected]@gmail.com.

Worng product watch order id :EME08Sep38 tracking ID:[protected]
Smart watch ke jagah simple watch aagai h sir ritraun product please sir

Worst courier service i have ever come across in my life. Had placed an order from Jabong and it was supposed to get delivered on 15th May but till date i have received. Moreover the contact numbers provided by delhi office of surat branch are not at all responsive to attend customer calls and give proper information. They either dont pick up calls and if at all they pick up then they excuse from answering. Delhi office customer care says that at surat they do not have anyone to deliver couriers and i should go and collect myself. Still i ahve no status of my courier. Pathetic courier service and ridiculous executives at Delhi H.O. as well as at Surat.

Dear Dharmisha,

Can you please share your order number with me so that I may investigate the case and get back to you?
We value our customers a lot and their satisfaction is our first priority.

Regards,
Anvesha.

Finally after talking to jabong customer complain executive, finally it got delivered on 21st May.
But definitely i have wasted around 50rs behind giving calls to jabong customer service and courier company and next time i will definitely think for alternative shopping site.

Dear Modi Chakravarthy,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

hello custumer care, i ordered a premium shrit combo of 5 shirts in homeshop 18 at the date of[protected].even till now they didn't delivered the parcel.they doesn't give a good response when i make a contact.we are in need of the shirts, so only we ordered, but they are doing a worst job.if they are not able to do this job means please do some action on the site.because we are suffering a lot like this sites.

about delivery

I have placed an order on 18th march 2015...my waybill no is[protected]..i am unable to track my product. Please help me instantly..

Dear Balakrishna Chowdary,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Dear Balakrishna Chowdary,

Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

Ecomm express is worst courier service. .. Ordered the product on June 30 and have still not received. Whenver we call then all we can hear is we'll take it on priority basis. Worst service

Hello sir,
My name is Muhammed Nafie. I am ordered Realme c12 in realme store. I am ordered phone for my student online class .My order is not recieved very lating... Why??? Tell me... this is very urgent case. Please fast deliver my order this is my big request. Please take my request seriously.

Order information:-
AWB NUMBER : [protected].
ORDER NUMBER :[protected].
COURIER SERVICE : ECOM EXPRESS.
ORDERED SITE : REALME STORE.

My information:-
Name- Muhammed Nafie.
Email- [protected]@gmail.com.
Phone- +[protected].
State- Kerala.
City- Vadakara.

(Please fast respond in my email adress)*

Dear Deepak Tewani,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Dear Deepak Tewani,

Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team