Ecom Express Complaints & Reviews

Ecom Express courier. Tracking number is[protected] and will reach you ON OR BEFORE Sep 19, 2014. And one more I have order and tratracking no is[protected]..today 18/9/[protected] the agent(Gajinder) came and without doing any inquiry about house no he just given me ano single miss call at 3.22 p.m and taken d order back when I called him after 2 minutes he was talking so rudely and in very ruff language. .and have inquired from all locality members they said they haven't noticed any Ecom Express agent( Gajinder) ...when I again called he he picked my call and said tu apna kaam kar time nai mere paas. .and disconnected the call .. i just want to know is that your services you are providing by recruiting these kind of manner less persons. ..so sad.

I Didn't Get My Consignment In ESt. Delivery date.....

I AM ASHVIN RAMANI (ADVOCATE) I Buy Sport Shoes By PAYTM ... I My AWB/Tracking ID:[protected] & Est. Delivery Date 27/04/2015 But I Didnt get my Consignment.. Plz. Fllow up so Fast..

product delevery

Sir I purchased a product from snapdeal. And the product is dispatched by ecom expess with billno[protected]. But frfrom last three days proguct showing same status

My order booked with fashionandyou.com, Air Waybill No :[protected] Order No :[protected]

Here is the status as updated by the ecomexpress website.
I am still waiting for the shipment t arrive. All the attempts to call the customer care with ecom express or fashionand you had been futile.

The customer care people have committed me the delivery of shipment on urgent priority every time I called up. I followed them on almost every day after 2nd June as the shipment was promised within 11-13 days of placement of the order.
Overall this had been a very disappointing experience with "Fashion and You " as well as ecomexpress.


[protected] | 14:07:35, AHMEDABAD : Shipment sent for Delivery[protected] | 18:50:49, AHMEDABAD : Undelivered (Reason Code : 227 - Residence/Office Closed) (False claim by the company, my house was not closed even for a min)
[protected] | 11:52:33, AHMEDABAD : Shipment sent for Delivery
[protected] | 22:11:18, AHMEDABAD : Undelivered (Reason Code : 227 - Residence/Office Closed)
[protected] | 11:57:39, AHMEDABAD : Shipment sent for Delivery

I HAVE NOT RECEIVED MY COURIER

Respected sir/ madam, I am Vishwadeep Patil and my courier tracking no is[protected]. which has send through shopclues.com. kindly do the needful at the earliest Regards vishwadeep

i placed the order from paytm on 12 and the paytm they dispatched on 16th of november and maximum delievery date to be delievered to my address was 21ST of november, but still i don't know where the item and very bad service from paytm and both Ecom express and the ecom AWB no. is[protected] and[protected]

delay in delivery

hi, my waybill no. is[protected] and its was promised to deliver the product to me by today but they failed and not a single update on there website. i strickly want people not to take this company as shipment. regards ankit

Delivery delayed- Cancel orders

As the order delivery is delayed and I am going out of station, I would lke to cancel and return all the pendding orders from snapdeal. Order number:[protected] [protected] Kindly return all the pending ones

what have you notified to them the product is still out for delivery and not delivered till the date

no one came at my place and they write the status that

Air Waybill No. Order No. Weight Collectable Value Origin Destination Shipper Consignee P/U Date Status Updated On Reason Code
[protected] SLP43171616 0.5 0.0 DELHI-DSW DELHI-DLN JASPER INFOTECH PRIVATE LIMITED - 92006 shivnilaksh [protected] Shipment un-delivered [protected] | 20:59:25 219 - Consignee Not Available
Consignee Not Available

what the [censored] you all are doing. you all should left there jobs

NON DELIVER OF ITEM

MY COD ARTICLE NEVER RECEIVED THIS TIME. MY COD NO:[protected] MY CELL:[protected] [protected]@GMAIL.COM

not receive way bill & referance no

hi i have received the tracking no only but they are asking the way bill & referance no but i don't know...

The shipment was finally delivered yesterday night after a lot of follow up.

111525653

Dear Sir, Please tell me my order where my order shipment number is[protected] against shopcluse order dt on. 18.10.2014, what is status of my order . please tell me my phone number [protected] and my email [protected]@gmail.com.

Worng product watch order id :EME08Sep38 tracking ID:[protected]
Smart watch ke jagah simple watch aagai h sir ritraun product please sir

Worst courier service i have ever come across in my life. Had placed an order from Jabong and it was supposed to get delivered on 15th May but till date i have received. Moreover the contact numbers provided by delhi office of surat branch are not at all responsive to attend customer calls and give proper information. They either dont pick up calls and if at all they pick up then they excuse from answering. Delhi office customer care says that at surat they do not have anyone to deliver couriers and i should go and collect myself. Still i ahve no status of my courier. Pathetic courier service and ridiculous executives at Delhi H.O. as well as at Surat.

Dear Dharmisha,

Can you please share your order number with me so that I may investigate the case and get back to you?
We value our customers a lot and their satisfaction is our first priority.

Regards,
Anvesha.

Finally after talking to jabong customer complain executive, finally it got delivered on 21st May.
But definitely i have wasted around 50rs behind giving calls to jabong customer service and courier company and next time i will definitely think for alternative shopping site.

Dear Modi Chakravarthy,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

hello custumer care, i ordered a premium shrit combo of 5 shirts in homeshop 18 at the date of[protected].even till now they didn't delivered the parcel.they doesn't give a good response when i make a contact.we are in need of the shirts, so only we ordered, but they are doing a worst job.if they are not able to do this job means please do some action on the site.because we are suffering a lot like this sites.

about delivery

I have placed an order on 18th march 2015...my waybill no is[protected]..i am unable to track my product. Please help me instantly..

Dear Balakrishna Chowdary,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Dear Balakrishna Chowdary,

Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

Ecomm express is worst courier service. .. Ordered the product on June 30 and have still not received. Whenver we call then all we can hear is we'll take it on priority basis. Worst service

Hello sir,
My name is Muhammed Nafie. I am ordered Realme c12 in realme store. I am ordered phone for my student online class .My order is not recieved very lating... Why??? Tell me... this is very urgent case. Please fast deliver my order this is my big request. Please take my request seriously.

Order information:-
AWB NUMBER : [protected].
ORDER NUMBER :[protected].
COURIER SERVICE : ECOM EXPRESS.
ORDERED SITE : REALME STORE.

My information:-
Name- Muhammed Nafie.
Email- [protected]@gmail.com.
Phone- +[protected].
State- Kerala.
City- Vadakara.

(Please fast respond in my email adress)*

Dear Deepak Tewani,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Dear Deepak Tewani,

Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

Even I am facing the same issue. Snapdeal has shipped it on 24th itself from Ahmedabad to Bangalore. But the status in ecom shows the shipment is still in Ahmedabad. I was expecting the product on 27th. Infact while ordering I spoke with snapdeal customer care to make sure if it will reach me by 27th and they did say yes for it. So I had placed an order on 22nd. Snapdeal is worst and so is ecom. Flipkart and ebay are far more reliable. Waybill No.[protected]

I received the courier just in time after some repeated follow ups. Alls well that ends well.

I agree...FlipKart is also engaging them...they did it yesterday...
Let's see what Flipkart has to say to the complaint raised today...
Ecomexpress does not public local office numbers in their website
They have not processed the baggage for three days as per tracking information ...

I agree..

I have ordered some items through snapdeal.. They are prompt.. But the person from Ecom express simply updated the status that office closed..I don't know what the hell is closed..my office opens 24/7..All other couriers are better than Ecom, ., A fake & third class service company.

Please be aware about this Ecom express... Request all of you guys to complaint on these Express..

Raghavendra

These people do not even have the phone numbers updated on the website. Really disgusting to have such unreliable transporters.

I have ordered one item on 20/7/14 on SNAPDEAL...so for i am not received any message regarding my item...So, I searched Ecom express in matthekare bangalore..They given the negligence answer and they told that they received the item on 24th July Morning and they returned back to the RTO at evening by negligence of the Ecom express person...

Please Don't send any items through the Ecom Courier(especially Matthekare Branch, Bangalore)

Ecom Srinagar J&K is providing service. This company should be banned immediately. Non sense people!

service, regrets!!

The worst people to be engaged for parcel/courier purposes.
on my shipment they have updated status as "consignee refused to accept" without even giving me a call.

@$$#O!E$ !!

JABONG should act tough on these .

I am facing delayed service problem from ecom express ... my delivery date is 30th sep 2014 date but still i didn't receive my consignment ... very poor consumer Support ... snap deal must change the courier service because of this they are loosing their customers

Even I'm facing the same issue. I was there at home for the entire day. They undelivered the package with status 'consignee not available'. This package has to come from snapdeal. Neither did I get a call from them, nor they even came to my house. I'm wondering how it was undelivered saying I am not available?

Really very very pathetic service in todays time.. Even i am facing the same problem. I was promised delivery of my product on 11th october but its now 15th october and i have no clue about my product. These guys dont have any numbers. I dont know to whom to contact and to whom to speak to. I believe the best way is to go to consumer court and drag these people into the legal syatem.
Its the responsibility of snap deal to ensure timely delivery of the product and not our headache to trace it repeatedly. Very very poor service snapdeal. I will never ever advise any one to ever buy any thing from snapdeal Rather i strongly discourage people to buy any thing from the site and get entangled in the fuss.

This ecom courier members didnt work properly.very bad services by ecom i did not get any call fron them and in status they wrote consignee was not available snapdeal dont send products by ecom services very bad experience with them

I purchased from Bagittoday (India Today Group) on 6/10/2014

bagittoday order number[protected].

Consignment Number[protected]

Transporter Name - ECOM

Dispatch Date - Oct 8, 2014


It has not yet been delivered to me. Don't know who is playing the game.

Please suggest some remedy. I have to go to consumer court, at last.

I purchased from Bagittoday (India Today Group) on 6/10/2014
bagittoday order number[protected].

Consignment Number[protected]

Transporter Name - ECOM

Dispatch Date - Oct 8, 2014

It has not yet been delivered to me. Don't know who is playing the game.
Please suggest some remedy. I have to go to consumer court, at last.

One of the worst eTailer and Courier service combination I found in the recent times.
I bought a Cam on 15th Oct 2014 and it got delivered on 29th Oct 2014.
Wonderful speed.
Ecom customer service no gets connected after atleast the tenth try.
Their website doesn't show the real status.
They don't commit realistically.

Snapdeal customer service replies "The product is already shipped from our end. The delay due to courier service is BEYOND OUR CONTROL"
What does that mean?
Aren't they paying to Ecom Express to deliver?
Is it some red-tap bureauracy system going around here?

http://billing.ecomexpress.in/track_me/multipleawb_open/?awb=[protected]&amp...⇄

I have vowed never again to buy from Snapdeal even if it means paying a bit extra to get from FlipKart or Amazon.

Service of Ecom express is worst than nothing.
I ordered mob on 13 Oct and it delivered on 23 Oct,
But that doesn't matter me .
The real seen is I got the wrong status by customer care(which is rarely connects) for my package .
I visited 2 ecom offices in Pune (as provided bye customer care) at least for twice each...u cant believe after all that they are saying your package is still in Dehli.
There customer executives are not professional, bad behaviour with customer.
I am not going to go for The Mobile Store again as they have poor service provider for courrier.

This is one of the worst courier I have seen. Snapdeal, shopclues & few more online portals are spoling their name only because of this courier. I ordered paint Zoom and since the product was not working, I returned it. They sent the replaced product and it is supposed to be delivered on 27th Oct 2014 and still not delivered till 30th Oct 2014. I tried calling them. Either they disconnect the call or not answering. I also complained to Snal deal on it and they assuered to resolve it and now it is more than 48 hrs. There is no response from Snaldeal either. Snap deal order no: [protected].

Hello Everybody


I am also going through the worst experience with them.
I have escalated to highest possible level at Jabong and they are following them up.
As many of you said, they are adding fake records to show the updates.
Can anybody share the contact detail of Ecom Express Bangalore?
I think even contacting them also won't going to help,

IF there is any minus rating, I would like to give it..WORST than WORST service .MOST THIRD CLASS service provider is this courier company.
My way bill no. IS.[protected]..Three day they updated (scheduled for next day delivery) and fourth day it was updated that consignee not agreed to accept return to origin.(WHILE THEY NEVER CONTACTED ME)
I will like to advice to online shopper's to please avoid to ship consignment through ecomexpress.

one word: fcuk you ecom express

This is one of the worst courier I have seen.
I purchased from christy set of 5 colourfull cott on 26/10/2014

order number-[protected]

Consignment Number[protected]

Transporter Name - ECOM

Dispatch Date - Oct 30 2014


It has not yet been delivered to me. Don't know who is playing the game.

Please suggest some remedy. I have to go to consumer court, at last.

worst ever courier service. Wonder why snapdeal is partnering with them.

There can not be worst service than ECom Express. They are bunch o[censored]nprofessional people, semi literate and need to be thrashed (not the delivery boy though). I do not know who whole is proprietor/Manager of this maha third class courier. They do not even pick up phone up phone given on their web site or if at all they pick up the moment you ask them for status of your parcel they hang the phone.

I bough an item from elitify it was shipped through Ecom Express with tracking id #[protected] on 28th Oct but till date it is lying in their Delhi office. Pathetic. In fact due to sudden surge in on line sale good courier companies are totally tied up and third class courier like Ecom becomes only option for any e-commerce site. The tremendous growth in online shopping has also exposed so called good couriers like Blue Dart, Fedex etc that they are not ready for this and can not handle business of such magnitude. Till the time they improve their infrastructure consumer and seller will continue to face this problem.

ecomexpress... THE ...Most third class courier service
my waybill no.is[protected] and without contacting me they returned the consignment with the remark that "consignee not agree to accept"

same thing happening for me. my status is showing as delivered but the product is never delivered.

Very dirty service, I had purches mobile from Flipkart on 21 Oct 2014, It has been shifted from ware house of supplier on 22 nd, it was bagged number of times at hub 001, 002, 003, 005 etc at mumbai, finally status shows that after long period it reaches to jalgaon, on 2nd oct., neither it is deliverd or call by logistics.the webside do not responds for way bill.The service provided by Ecom is worst . The indian Post service is much better than Ecom
Way bill OD[protected]

Hi All Yes ECom Express is the worst Service provider. I purchased one Tata swach 18 litre water filter on 30 Oct 14 Snap Deal had handed over the product the same day. IO was told that this wud be delivered on 03 Nov 14. I yried to contact the given telephone number but there was no response. Hence reject any item which is being given to this Ecom Express for delivery

I ordered a Mobile phone from FLIPKART ON 22th Oct,
They Couriered it on next day and given me 28th as Delivery Date by Ecom Express.
As per there Tracking Detail(PLEASE CHECK THE ATTACHED PICTURE) it has reached Bangalore City on 30th Only.
Office is just 6km from My Home, and It is Not Deliver till date[protected]
when I tried to call them, which is never reachable(You can give a try on[protected].
then after So many calls and Mails to Flipkart, Now they are sending the Package again.

this whole issue, Flipkart Executive have No idea about how to deal with this and have given so many Fake dates of Delivery.

Worst Experience Ever.

I ordered a nikon d3100 dslr camera from snapdeal.my expected delivery date was 6th november.but still i have not received my product.i have tried all the number of ecom and informed snapdeal also.my order no is [protected]

Snapdeal should stop doing there business with ecom in srinagar
There office is just 1.5km away from my home

Action should be taken on ecom as soon as possible

Worst Service Of Ecom, uneducated people, they must be handover to the police since they are foolinf people around

Worst Service Of Ecom, uneducated people, they must be handover to the police since they are fooling people around

And even they dont correct contact landline Number to respond wat courier service

O star

Ref : Waybill No[protected]

Dear Sir/Madam,

This is with reference to Captioned Shipment which is lying with your Dombivali office since
15/11/2014, till date I have not received the delivery and every day the status of the Shipment is
updated as "Undelivered (Reason Code : 213 - Scheduled for Next Day Delivery)".

I have placed this order on snapdeal on 05/11/2014, the expected delivery date was 17/11/2014, in spite
of calling on the call center number I did not receive the delivery of said shipment, today I spoke to
Vinita at your call center who told me that the shipment could not be delivered due to heavy backlog at
courier office. I was also advised to collect the shipment from the Courier office. the customer care
do not have office telephone number.

This is pathetic, If you can not able to deliver the shipment why do you mention the EXPECTED DELIVERY
DATE ? if there is backlog, to which shipment do you give preference to ?

I dont want any reply from your side, just ensure that the shipment is delivered to my home before it
is too late.


Consignee: Dhananjay M Dumbre Address: 1004/1A Balaji Garden Ayre Road Near Kopar Station Dombivli
(E) Pin 421201 | Cash On Delivery: Rs.0.00
Date, City Status
[protected] | 18:04:11, MUMBAI Undelivered (Reason Code : 213 - Scheduled for Next Day Delivery)
[protected] | 13:16:43, MUMBAI Shipment sent for Delivery
[protected] | 10:28:38, MUMBAI Shipment at Delivery location MUMBAI
[protected] | 22:08:02, DELHI Shipment at DELHI HUB
[protected] | 19:29:27, DELHI Shipment at processing center DELHI
[protected] | 12:44:41, AMRITSAR Shipments connected from AMRITSAR Pickup Center to DELHI HUB
[protected] | 12:44:41, AMRITSAR Shipments arrives at Pickup center AMRITSAR
[protected] | 12:17:53, AMRITSAR Shipments details uploaded

Yes i agree with you, , , i have ordered a Bike body cover on Nov11th, estimated delivery date is nov 19 :D, , , , , I'm checking status today (Nov 20), , status is consignee not available, , No one has called till Nov 19th and they have updated like this, , , Snap deal should avoid these kind of cheaters, waste fellows, , for delivering a simple bike cover they are taking hell of 8days and still counting, , useless, , , , i should not give a single star, , need to give -100 stars, , no other way need to give at least one,


here after i will not order anything from Snapdeal if they are going to deliver through this courier. Slso i will ask my frnds and everyone who are going to order in snapdeal.

air waybill no :[protected]
order no :SLP[protected]

Ecom express is bull . I placed an order on snap deal for D link 150 and the order no is [protected] which was handed over to Ecom and thier tracking number is[protected] and the expected delivery date was 12 Nov 2014 but i have not recieved the consignment till date.

I am also suffering from such type of experiance. I have booked order from snapdeal on 27.11.2014 and ECOM site has shown in transit from 29.11.14, but till date i have not recd my order.

​worst courier company ever. my Snapdeal order gotta get delivered 2 days ago (last date) but i am finding no clues where it has gone. ​It's better Snapdeal can send the consignment over a donkey or a bullock cart. It would have reached me by today​

My consignment No :[protected]

​God save the Consignment from these irresponsible

I should have read these comments before placing order in Snapdeal, I ordered on 10th December, they dispatched on 11th December according to status. After that in status it not showing anything. Expected delivery was today. But not hearing any thing from these guys, even they are not peaking the phone. My Waybill No :[protected]. Really they need to be banned. We need to take legal action against these , Otherwise they continue doing these work. Hell to Snapdeal, After having these much comments, complain they are still using this courier. Both are . We should avoid buying anything from Snapdeal.

Hi, I have purchased mobile from snapdeal on 17/12/2014. Snapdeal shipped on 21/12/2014 from jaipur to kurnool(Andhara Pradesh) thought ecom express.But the ecom express tracking status shows that it still in jaipur only. I was expecting that it will reach on[protected]. But after 1 week of shippement also the status shows that it is ready for connection only.They not yet connected my package. The service of ecom was very bad and worst. My way bill no.is[protected] and Order No :PI[protected].

Very bad service, I'm register vendor in snapdeal.com, We got an order from snapdea.com and they engaged ECOM express to pick the goods, they didnt pick it and after that we got three order fro snapdeal and all that given to ECOM express they not even turned-up and we complained to snapdeal not to assign any work to ecom express, Even after that, they given one more assignment to them, atlast they came, they picked it up,
TIll now that goods is not reached to the customer and even it is not return back to me
They pick the goods on 7th Nov 2014 today's date is 29the Dec 2014,

Details of the consignment : waybill no.[protected] Order no. SLP[protected]
We don't know whom to contact where to contact, even Snapdeal persons also not taken it seriously even after several remainders and we are getting vag answers,

ram

Hi,

Snapdeal & ECOM Couriers are the most Pathetic companies i have seen with my experience in e-commerce buying. Recently brought a room heater and snapdeal updated me that the shipment has been dispatched on the 22nd on December 2014. I remember even paying additional 150 INR to get next day dispatch as its cold in Ahmedabad and my Inlaws needed it.I got a confirmation from Snapdeal that i would be receiving my shipment on or before the 26th of December.
However upon not receiving the shipment i contacted ECOM couriers who told me that they had backlogs and the shipment would arrive only on 30th or 31st of Dec 2014. The CSR also told me that i should contact Snapdeal as they will not deliver before 31st. I have registered 2 complaints with Snapdeal and they also did not do anything about it and only sent me apology msg's.

Now on the 31st i get a call from my house that our top floor neighbor has delivered the goods to her house. The box was already opened and hence i called the delivery guy (+91 [protected]) from ECOM. He bluntly told that no one was present at home and he delivered the same to our neighbour. Its very strange that there were 3 people in my flat and most importantly he delivered the shipment on a different floor inspite us of having 3 neighbouring flats.

When i asked him to come back he switched off his phone. I called ECOM back and they gave me their local address which is
ecom courier service
shop no 8,
vardhan towers,
ground floor, shastrinagar corner, naranpura, Ahmedabad
Contact Person: [protected] Syyed,

Again the number is switched off. Now i called Snapdeal again and they bluntly told me please send us the shipment pictures and we will arrange for reshipment or cancellation and it will take another 10 working days to refund the money once they get the shipment back.
NOW A HUGE THUMBS DOWN for SNAPDEAL to merge with such a courier company like ECOM as thier partner.

Could some one please guide me on how to approach consumer court and express my grievances as i am totally cheesed off by wasting my time and energy on constant follow ups. First time got something apart from AMAZON and have paid the price.

PLEASE BOYCOTT SNAPDEAL AND ECOM and let the message spread.

Thank you SNAPDEAL for ruining my Christmas as my Father in law had to take medical aid due to bleeding in his legs due to extreme cold and him being a diabetic. I should have got a product directly from AMAZON or some retail outlet.

Very poor service I have never ever seen such poor service in any courier company. I booked shipment on 22 of January and going to receive it after 29 of January while other companies are delivering the same in 3/4 days. Bloody blockheads.

According to my experience, Ecom Express has one of the worst service amongst courier services.

As per intimation sent to me, an item I had ordered with Snapdeal was handed over to Ecom Express (AWB No.[protected] on 20th January at Delhi with expected date of delivery as 27th January in Patna. I sent my staff to their Patna office which is next door to my house on 3rd February and I was asked to contact one Mr. Manish Srivastava. He was most unhelpful and asked me to contact their Delhi office. The phone just went on ringing there.Now I observe in the shipping intimation that the expected date of delivery has been extended to 7th February. What I fail to understand is why a courier should take 18 days to deliver a small consignment from Delhi to Patna.I earnestly request all reputed online stores to reconsider dealing with Ecom Express and advise their associate suppliers accordingly.

Most annoying services ever, I would give a minus rating -1000 .. Piece of crap ... I ordered a laptop (prepaid) but it came and didn't even got a call or notification and returned itself to snapdeal. When asked why it went back.. they said my phone was not reachable and nothing was updated in their website. Just a sorry for their carelessness. Piece of never order from this service.

A Very bad service. I experienced my self. Have ordered product to gift someone on their Birthday. Ecom Express took more than and even then I donot have product oh hand. What is with Snap Deal. I wonder how can they tie up with an inefficient logistic provider. Decided that I would never again deal with Snap Deal as well. There are lot better e-commerce service providers.

When I said called ecom express call centre to request the product be delivered atleast today else it is useless as i have to gift it, I got a reply saying that i m free to cancel the product.

Great isnt it.

Worst courier service. Ordered a product through snapdeal and waiting for the product since last 20 days. Ecom Express is a big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...big zero...

I purchased from shop clues on 07/03/2015
order number[protected]

Tracking Number[protected]

Transporter Name - ECOM Express

Dispatch Date - March 18, 2015

It has not yet been delivered to me.i had visit to ecom tracking site that mention consignee not available. Don't know who is playing the game.
Please suggest some remedy. I have to go to consumer court, at last.

Ecom courier is adding fake status as 'Consignee not available'.
When I called customer care, they are saying 'we tried on your mobile, but you did not pick up'. But I never got a call from Ecom.
When I asked about the courier agent number to confirm the address, Ecom was not ready to give their number.
Bad service from Ecom.

Like many others said, online shopping sites should avoid Ecom for sending the products.

Snapdeal should change this courrier partner. All their tracking records are fake.My Air Waybill No :[protected] Order No :PI[protected] showing tried to deliver but I postponed the delivery!! , Nobody called me until now.

hi guys,
i was ordered 24th itself after 2 days got conformation message within 24 hours your product will dispatch after that 2 days i am waiting no response whether able to check tracking details also they are cheating worst service

i have placed an order on snapdeal, , they did their job.. yesturday i got a msg that i will receive my couier today itself.. i waited but there was no sign, , at 9:30 pm i got email from snapdeal that i have refused the order and ecom express want them to cancel my order, , , i was so disappointed, , i was at home whole day, , they ddidnt call n they didnt even came to my doorsteps .. how can they say that i have refused to take my order, , i was a regular buyer of snapdeal but this time i am not feeling good at all...
snapdeal should stop working with ecom express otherwise they are going to lose their customers... worst courier service ever, , , i have received my earlier couriers by bluedart.. and they are far far better than this, , one, , , they even dont deserve one star., ..

I wonder, how ecom express has maintained their reputation of being the worst courier service. I'm going through the same turmoil. for 3 days at a stretch the status is updated as shipment out for delivery and at the end of the day its "un delivered :reason:residence closed" which is of course fake one. As I was waiting for the shipment at home. Whenever i called up the customer care number I was told the same thing as could be viewed from the website. The phone numbers given for local branches are incorrect (which I'm sure is done deliberately)
Im afraid such irresponsible behaviour from the courier partners will affect the image of the online shopping portals very badly . For me, www.fashionandyou.com is blocked from the list as they engaged ecomexpress to deliver ( should I say Undeliver ) the shipment...

This company should be banned by Snapdeal and all other companies interested in surviving in E-commerce. On June 13, at 12:37 they sent me the following message.
"Your shipment[protected] ordered on www.snapdeal.com will be delivered by Ecom Express today".
It was NOT delivered.
On June 14, at 00:46, I received the following message from Snapdeal:
" We regret to inform you that there is delay in delivery of your ordered product. Will be Delivered Within 5 working days of promised date. We are trying our best to deliver the order as soon as possible and will keep you informed if there are any further updates. Please ignore this email if you have already received the product."

At 13:58 Hrs. I received a phone call from a courier delivery person (Tel. No. [protected]) requesting directions to my house. These directions were given, and since the person claimed to be calling from nearby, I expected the delivery to be made within a few minutes.

When no delivery was made for more than 15 minutes thereafter, I phoned the same number at 14:18 hrs to find out what had happened to the delivery. The person informed me that the delivery had already been made to the building watchman. When I asked why the delivery had not been made to my flat, he had no answer, and very angrily said that he would "see to the matter". (mein dekh loonga).

When I inquired with the watchman of the building a short while ago, he informed me that the courier person had come back, and demanded the return of the parcel! On checking the delivery status online, the Ecom website shows that the parcel is undelivered! No explanation, Nothing!

Ban this company!

I agree with all the negative comments above. This company should be banned by all companies in the e-commerce space. I received the following SMS message on June 13, at 12:37.

"Your shipment[protected] ordered on www.snapdeal.com will be delivered by Ecom Express today". It was NOT delivered.

On June 15 at 13:58, I received a phone call from a courier delivery person (Tel. No. [protected] requesting directions to my house. These directions were given, and since the person claimed to be calling from very nearby, I expected the delivery to be made within a few minutes.

When no delivery was made for more than 15 minutes thereafter, I phoned the same number at 14:18 hrs to find out what had happened to the delivery. The person informed me that the delivery had already been made to the building watchman. When I asked why the delivery had not been made to my flat, he had no answer, and very angrily said that he would "see to the matter". (mein dekh loonga).

When I inquired with the watchman of the building a short while ago, he informed me that the courier person had come back, and demanded the return of the parcel!

I still have no news about the delivery either from Snapdeal or from Ecom Express. Ban this company, or perish in the e-commerce space.

Econ Express is a Horrible delivery company that fakes the delivery dates and fools customers. Snap deal showed delivery date as 15th, on 15th they sent a apology email saying the delivery will be delayed by 5 more days. I got a automated call from Ecom Express and asked me press 1 for rescheduling the delivery and 2 for some #^&!! . I disconnected the phone, i ket getting the automated call every 5 min, finally i press 2 and again i got call, this time i pressed 1. After 15 min i got a call from Ecom Express customer support saying i have requested a delivery reschedule and the package will be delivered only after 5 days, this is crap from Ecom Express, they are just cheating and fooling public.

Econ Express is a Horrible delivery company that fakes the delivery dates and fools customers. Snap deal showed delivery date as 15th, on 15th they sent a apology email saying the delivery will be delayed by 5 more days. I got a automated call from Ecom Express and asked me press 1 for rescheduling the delivery and 2 for some #^&!! . I disconnected the phone, i ket getting the automated call every 5 min, finally i press 2 and again i got call, this time i pressed 1. After 15 min i got a call from Ecom Express customer support saying i have requested a delivery reschedule and the package will be delivered only after 5 days, this is crap from Ecom Express, they are just cheating and fooling public.

This is serious $#!T from online retailers to accomplice with Ecom Express. They are just fooling the customers around. I had ordered something from flipkart and the product was shipped the next day. After 4 days of false status updates, I got a message from Flipkart that the user has cancelled the order. What CRAP!! The Flipkart customer care said that the status was provided by courier company and they cannot override it. And the worse customer care service by Ecom Express just adds to our woos.
Flipkart will lose customers due to Ecom Express.

I am also a victim of E com express.
I think snapdeal should drop their contract.

Dear WinstonWalter,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Hi,

I had ordered a laptop in Paytm and they sent it through ecom Express. It suppose to deliver on 6th July 2015 but I did not received till today i.e 8th Jul, 2015. When I called to customer care they told that it will take more 4/5 days to deliver.

Ecom express
Air waybill no.:[protected]
Paytm Order no - [protected]

Fake courier company


But till now i havent received the consignment. The customer care no of paytm which is mentioned in his site is not working.

Kindly help me.

Dear radg25,

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

The best company of WORST SERVICE provider...It makes foooool to customer only, just WASTAGE only...LOL

Hi

Ecom has worse customer service ever courier service has.
I have order product from fashion and you and my order was sipped from Delhi on 2nd Sep for bangalore and till(8th sep) I have not recived it.

Hi,

I placed my order with snapdeal on 31st August and was assured I will get the product: by or on 5th September - 9 September.
I tracked the order and it was lying in SOLAN from 2nd Sep to 9th Sep????

I called Snapdeal on 5th Sep and they said it will reach you by 9th Sep. I called Ecom express and they said it will reach you by 9th Sep. Then I called Ecom express on 9th Sep, they said order will reach you by 12th Sep???

Finally on 9th Sep I got an SMS that order has reached mumbai, I called Snap deal and Ecom express and both assured me that the order will reach by 10 Sep, since it is already in Mumbai.

I live in Kurla (W), I called the Ecom express branch in Andheri east on 9th on phone number: [protected] and he said it will reach you within 48 hours i.e. 10th Sep. I did not get any courier on 10th Sep. What much time does it take to travel from Andheri east to Kurla (W), i can travel in 20 mins, and the parcel takes 3 days??? What kind of Courier is this, Even Mumbai Best BUS is better that you!

On 11 Sep when I called phone number: [protected] of Ecom express Mumbai b ranch, he told him that order will reach when it has to, when I told him I will complain, he said you do what you want and he disconnected the phone, I have called Ecom express and you keep on telling me that I have to wait. How many more days must I wait to get a simple order, I placed the order on 31st Aug and now it is almost 15 Sep????

Your service is pathetic, customer service is zero, If you want to say things like the order will reach when it has to, better shutdown your business, no wonder your mumbai branch is already shutdown because of your pathetic customer service and delay in service.
Why don't you use speed post instead of Ecom courier service atleast it reaches on time...

I can't believe you are still employing people like phone number: [protected], who don't have the courtesy to speak with people and all they can say is, "Courier will reach you when it has to, and "Do whatever you want".

If I don't get my order by 1Pm today I will cancel the order with Snap deal, thank you for giving me a horrible experience with Snap Deal and Ecom express,


Regards,
Francis D'souza.

Hello Everyone,

This is straight from the Horse's mouth... I used to work in ECOM, started working few days back and guess what I had to leave as I could not bear the immense stupidity of all the people working there, especially the management. I myself was in a managerial position in ECOM but the sheer mismanagement, indiscipline of the staff members, rudeness towards Customers made me leave in mere 5 days.

Believe me when I say this, if Snapdeal, Myntra and all other reputed online vendors keep using ECOM then the future of e-commerce in India looks extremely bleak...

The consignments are piled up like haystack, workers throw Consignments from one corner of the room to the other as if they are flinging stones not someone's hard earned money spent on purchasing something they want. Top management has no clue whatsoever what's going on at the grass-root level. No infrastructure of any kind to manage the goods.

As I said earlier if all reputed vendors keep on using ECOM because its cheap then buyers will switch back to traditional ways of shopping.

Regards,
Someone who believes in superior customer service.

This courier service provider is by far the worst i have experienced. I ordered a speaker from paytm and the product was sold by v bazaar. After the product was shipped on 7th oct'15 it was expected to be delivered by 13th oct. But the name could not justify the work and ecom express more of like bullock cart express proved itself. the product remains undelivered on 14th and no signs of the product on their online tracking window. Pathetic service...cancel your product if you see ecom express as the courier partner.

The service doesnt evn deserve a single rating.I had orderded from amazon. They got the package on 19th October. I got a message saying it will be delivered on 19th. I didnt receive the call and the status moved to user requested a future delivery date even though I dint.On 20th also same thing has happened.

The website also doesnt have any information to contact them.The numbers provided are fake.

Do not understand how amazon can choose such a courier service.

Its a fruad company.
Don't ever expect the product to be delivered.
They don't have proper customer support.
I[censored] call their help line the call goes to Mtnl phone company becaz ecom has not paid their telephone bill.
I wonder why companies such as flipkart, snapdeal, paytm, use ecom express service as their Courier partner.

Even i am facing the worst experience with the courier service. I had ordered Tricycle from PayTM. As per the status it was supposed to be delivered by 9th November - Today is 12th November and my Tricycle, which was a gift for my daughter is still not delivered. Ecomm express updates the status of the courier delivery status as per their WILL AND WISH. They JUST FOOL the customers. They have wrongly updated the delivery status twice - Once indicating - "Consignee Not available" and second time indicating "Consignee has requested for future delivery" while no such request was made by me and i was completely available at my house (24/7) and eagerly waiting the gift for my daughter.

Completely unprofessional courier services i have come across till date. Please don't do any business with these guys.

I even tried calling their customer care (who are rude) and got the SPOC contact details . Even the SPOC at E-comm is clueless about the package. HATS off to this worst organization. I wonder why PAYTM and others are doing business with this company.

I however rest the responsibility completely on PAYTM as it's upto them to maintain the quality and provide best customer experience. Customer can't keep running around and coordinating with these unprofessional people.

PAYTM hope you are listening.

Sach a bad delivery sit I had ever seen I have ordered from snapdeal and it was reached Delhi on 15 Nov and not deleived till date my order tracking I'd is[protected]

Worst experience. I don't know if they themselves start making the products which we order. Whenever you call they will tell you new big story.. Worst worst worst people worst worst worst service..

Hi,

I would like to know if anything happened and you got any response after raising this complain. I am really pissed off with Ecom people. They really don't know anything.

Regards,
Arpana

I had purchased Sparx shoes from Amazon on 02/06/2016. The expected delivery date was 08/06/2016. The consignment number is[protected].
The item was in Bangalore on Monday, 06. But still in 3 days, these guys are unable to deliver it to me. I escalated this in Amazon. Today, I called the customer support of Ecom express. The guy said there is shortage of delivery boys. This is really worst courier services.

Please stopping your service, if you cannot satisfy your customers by delivering the items as per expected date.

And, I would request all e-commerce website to stop shipping the items through ECOM express.

Regards.

courier not recd. yet now.

Snapdeal order no. [protected]. Tracking number is[protected]

Hello Everyone,

I just wanted to share my experience with 'E-com Express'; this is one of the worst courier services which I have seen till date.

I had placed an order from 'MYNTRA' and it was unfortunately assigned to a 'Stupid Courier Service' who never contacted me however I could see the status on the courier tracking as below:

Date, City Status
[protected] | 18:01:22, BANGALORE Undelivered (Reason Code : 221 - Consignee Refused To Accept)
[protected] | 11:10:38, BANGALORE Shipment sent for Delivery
[protected] | 19:07:36, BANGALORE Undelivered (Reason Code : 224 - Address Unlocatable)
[protected] | 10:58:40, BANGALORE Shipment sent for Delivery
[protected] | 19:15:01, BANGALORE Undelivered (Reason Code : 219 - Consignee Not Available)
[protected] | 11:35:00, BANGALORE Shipment sent for Delivery
[protected] | 09:16:46, BANGALORE Shipment scanned at Delivery location BANGALORE
[protected] | 09:10:08, BANGALORE Bag scanned at BANGALORE DC
[protected] | 16:04:33, BENGALURU Bag connected from BENGALURU DC
[protected] | 15:44:28, BANGALORE Shipment in Transit
[protected] | 14:08:55, BENGALURU Bag connected from BENGALURU HUB
[protected] | 12:36:33, BENGALURU Bag scanned at BENGALURU HUB
[protected] | 12:07:00, BENGALURU Shipments connected from BENGALURU Pickup Center
[protected] | 12:07:00, BENGALURU Shipments arrives at Pickup center BENGALURU
[protected] | 10:36:34, BENGALURU Shipment details uploaded

There is no contact number available for 'Bangalore' office for this courier, poorly managed and cheating people by putting the crap status on their tracking website.

Customer Service is pathetic as well, first time they would pick your call once they check the status they will never pick the call instead they will disconnect the call and later they will block your number.

E-Com Express is one of the worst/pathetic & ************ which I have ever seen.

Ecom Express needs to tarin their employees to update a real time reason, on both the sides, to the sender as well as the receiver!!! I had ordered from Jabong. Now suddenly on the day of delivery ecom express sends me an SMS stating its been undeliver and call their customer care for assistance. The CC says amount discrepancy is the reason for undelivery, they asked me to contact Jabong and ask them to resolve. Here Jabong says the ecom express has updated the reason that enough Cash wasnt available with the consumer (ME)!!! All this is happening over phone, no one has even called me for a single time, Consumer is following up herself for no reason, Ecom Express has to revisit their own discrepancy first, its damn idiotic to update such false remarks and delay the delivery!!

till now i have not seen such a worst courier ..delay themselvs then writes reason :delay due to customer request ..

Ecom express is I feel a fraud courier. Their phone is always busy.no details of tracking no.We should not trust a courier like this.

hello everyone,

poor shipping...!!! no-com

firstly processing order after order confirmation are slow.

fake updation of order track status.

making to wait for long...simply keeping in evcery hub.

messeging me out for delivery and then two days never clue of them ..even single call aint make. finally after 5'oclock mreplies that product undeliverd. then you have google it their location and call them, visit them to collect...huhh

also degrading ecommerce companies profile by poor review.

i suggest flipkart and snapdeal people and others too to withdrew consignment from them.

Same here guys 3rd class service by ecom. I request all e-commerce sites not to tie up with ecom.

Worst courier company in india. They steal products packed inside specially at noida office. I have been a victim thrice. They give you empty packets filled with stones inside and insist you to accept it. We will never do business with them and suggest the same to everyone.
Be careful

..OMG its like you are telling my story dear, I had the same experience the Ecom Express, I tried to call them several time but there was no proper response(call not picked) and 17 days they said your order has been RTO and each and every time they updated there status "customer not at office" but never called me.. I don't know company like PUMA(in my case) giving a bad impression by using such courier service...
some how I got a cell number of delivery boy and when I contacted him he said I am on leave. I'll join after 5 days but after 17th day of my order they updated RTO(return to origin)..
…there must be an option for RIGHT TO REJECT for rating...

such a pathetic service...

Same with me.

Take their numbers and harass them. stupid ### holes acting like kings when they dont even have food on plate. The most annoying thing in the world when a person acts smart ### when he doesnt have food to eat.

Simply in one work *worst courier* service.

My shipment awb no.[protected] refused by self ecom express without contant customer. Customer don't know that his shpment already cancellled by ecom expess and one massage come from ecom express that customer resfuse shipppemt. This ecom behavior with customer is very worst and this show that ecom is how much sincere with customer. Very Bad service...