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Ecom Express Complaints & Reviews

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1.8
Updated: Mar 11, 2025
Complaints 6460
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Ecom Express reviews & complaints page 5

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A
aliirshad707
from Mysore, Karnataka
Mar 1, 2024
Mar 6, 2024
This thread was updated on Mar 6, 2024
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Order ID:[protected]

Dear Sir,

I have informed the delivery team to cancel the order, but shipment status is showing as 'Ofd Lock' applied, kindly cancel the order and inform the delivery team of Ecom express to return back shipment to the original source or sender destination so that they can process my refund, requesting you to do the needful and look into the matter immediately.
AwB [protected]
Order details attached.

Regards,
Irshad Ali
+1 photos
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Sir, Kindly Speed Up My Order AWB NUMBER : [protected] and Deliver it to me Today Itself as Soon as Possible as it is Urgent.

Non return of cancelled order item - Comment #4140492 - Image #0
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Sir, My Order AWB NUMBER : [protected] Has Been "DEBAGGED" At the Wrong Location... The Shipment was Supposed to be Debagged at "ERNAKULAM - ERK", But the Status of the Shipment is Showning that Shipment Debagged at "COIMBATORE PROCESSING CENTER - CTP" So, Kindly Resolve this Issue and Deliver it to me Today Itself as Quickly as Possible as it is Urgent.

Non return of cancelled order item - Comment #4140510 - Image #0
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    sandyparihar
    from Ahmedabad, Gujarat
    Feb 29, 2024
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    Resolved

    I placed an order on[protected] on mi.com and order id is [protected] and order having charger and cable.

    Now order shipped on[protected] and shipment received on[protected] at Delivery hub Sumerpur, Rajasthan and same day I got message your parcel is out for delivery.

    Today is[protected] date still i didn't get the parcel or any delivery person call or email or delivery person never came even around my location.

    I complained on mi.com and they say query resolve in one day but still doesn't got the solution and ecom express is not replying of any communication.

    I have attached all the reference images for order placed proof, delivery tracking reference that showing delivery still is not done yet.

    You are the only hope to get justice and request you to either get my money back or my parcel.

    ecom express tracking number is - [protected]
    order placed by this name Tarun Gehlot

    Thank you
    +4 photos
    Mar 6, 2024
    Complaint marked as Resolved 
    Thank you so much Consumer Complaints for quick and prompt help. After complaining delivery person call me and deliver my parcel. thank you again.
    Ecom Express customer support has been notified about the posted complaint.
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      S
      sunildivnale
      from Akola, Maharashtra
      Feb 25, 2024
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      Address: Akola Maharashtra
      Website: Ecom Express

      I got a call from ecom express courier this morning that your parcel has arrived. I said I have Sunday off, deliver my parcel tomorrow, but the courier boy was telling me that you give me OTO on call today and he will deliver the parcel tomorrow. I told them give me the parcel then I will give OTP then they told me you give me OTP now otherwise they will cancel your order. And they canceled my order.

      My name :- Sunil Divnale
      Mo no. [protected]
      Email. [protected]@gmail.com

      Order no :- AwB [protected]
      +2 photos
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        S
        swagats24
        Feb 19, 2024
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        I have ordered a MuscleBlaze Biozyme Performance Whey, 500 g (1.1 lb), Rich Chocolate and it was assigned to Ecom Express to deliver the product. It's been 7 days and they have 3 delivery attempts to deliver the products and closed all the attempts with false undelivered claims.

        They have made the claims like "Customer Refused Delivery at Doorstep", "Shipment attempted - could not be delivered due to Heavy Rains / Natural Calamity", "Customer not available".

        These above claims are completely baseless and false and there was no such calamity happened in my place. They haven't even tried to deliver the product and they haven't made any delivery attempt except making those false claims.

        Below is the Order No: from Muslceblaze website.
        HKA[protected]

        Hence i want this delivery to be cancelled and the amount to be refunded back to the original source.
        Ecom Express customer support has been notified about the posted complaint.
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          S
          sreelakshmivishnu
          Feb 15, 2024
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          Address: Ecom Express,Thiruvalla

          Not delivering my product
          +2 photos
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            V
            Vish123'xxvhhhb
            from Gwalior, Madhya Pradesh
            Feb 11, 2024
            Dec 16, 2025
            This thread was updated on Dec 16, 2025
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            Address: Sheikh ku bagiya trivedi nursing home nai sadak gwalior

            Product bilkul bhi accha nhi h used hua h aur same bhi nhi h picture se
            +1 videos
            Ecom Express customer support has been notified about the posted complaint.
            Feb 11, 2024
            Updated by Vish123'xxvhhhb             Not same dirty
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              A
              Advait1988
              Feb 11, 2024
              Dec 16, 2025
              This thread was updated on Dec 16, 2025
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              1. My shipment from mypustak was scheduled to arrive today by AWB[protected].
              2. The delivery associate called me from mobile number [protected]. He told me to collect it from him by giving his address. Upon telling him that he is supposed to deliver, he refused delivery.
              3. He also told me to share an OTP for rescheduling the delivery which I refused. Later on I have got a message that the parcel was “undeliverable”.
              4. It is requested that the delivery may please be carried out.
              Regards
              Ecom Express customer support has been notified about the posted complaint.
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                A
                Abinash143
                Feb 10, 2024
                Feb 10, 2024
                This thread was updated on Feb 10, 2024
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                Address: Hinjilicut

                My Actual/Products Is Demage and Charger high Cost Money service is bad provider
                Ecom Express customer support has been notified about the posted complaint.
                Feb 10, 2024
                Updated by Abinash143                 Cod not Available
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                  A
                  Akib Sorathiya
                  Feb 4, 2024
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                  I am seller on Meesho. I received COD order for my product
                  Meesho order no.[protected]_1
                  Ecom delivered the product awb no. [protected]

                  The cusotmer returned the order without any reason attaahing pics for that.
                  Return order awb [protected]

                  According to Meesho customer support I should complaint to Ecom but no response from both the sides
                  +3 photos
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                    S
                    Sunil Gautama
                    Jan 26, 2024
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                    Address: Madhurawada, Visakhapatnam

                    Ecom Express Surface 2kg
                    AWB #[protected]

                    Shipment sent on 10th January by our company GH Farm Private Limited- natural food producer company. Delivery partner ecom express faked delivery attempts thrice. Neither the buyer-consignee nor the seller-ourselves got any call for the delivery and the non delivered reason is simply marked as consignee not available wrongly. Despite escalating multiple times, the escalation is simply ignored. Finally on Jan26 ofd lock is applied by the ecom express in a fraud manner.

                    We sent a high value order Rs3235 and it got struck with no further update from the delivery partner.
                    Ecom Express customer support has been notified about the posted complaint.
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                      S
                      Sunil Gautama
                      Jan 26, 2024
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                      OFD lock applied after fake delivery attempts

                      Address: Madhurawada, Visakhapatnam

                      Ecom Express Surface 2kg
                      AWB #[protected]

                      Shipment sent on 10th January. Faked delivery attempts thrice. Neither the buyer-consignee nor seller got any call for the delivery and the non delivered reason is simply marked as consignee not available wrongly. Despite escalating multiple times, the escalation is simply ignored.

                      We sent a high value order Rs3235 and it got struck with no further update from the...
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                      T
                      Tun avi
                      from HINDMOTOR, West Bengal
                      Jan 17, 2024
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                      Till to receive any communication from courier end after 20 days. The false material is received and handed over to the courier local office. Please provide help.
                      Ecom Express customer support has been notified about the posted complaint.
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                        M
                        Mixer
                        Jan 16, 2024
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                        This is very very bad about your ecom express. My product is ordered 4 day ago and I have filled properly my address but this do not deliver and when I call they never say truth . They speak full lie . I really want to slap this ecom such a dirty and super disappointed experience 😡😡😡😡😡.
                        Ecom Express customer support has been notified about the posted complaint.
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                          Akshat M
                          Jan 16, 2024
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                          Hi my order is to be delivered by 15 Jan yet it's still stuck I want to get it delivered by today I can see it's in same city for days now and not actually getting the delivery even after delivery date has been passed the I'd is [protected]
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                            N
                            Nea55
                            Jan 13, 2024
                            Resolved
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                            Resolved

                            My shipment number is [protected] which was shipped through Ecom Express. The order is stuck in the same place since over 4 days. It is in a close location to me and ideally should have been delivered 3 days ago. Ecom told me that the shipment is untraceable. I don’t understand what that is supposed to mean. I want immediate resolution to this.
                            May 11, 2024
                            Complaint marked as Resolved 
                            Delivered
                            Ecom Express customer support has been notified about the posted complaint.
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                              S
                              Shashank Adiga
                              Jan 11, 2024
                              Jan 12, 2024
                              This thread was updated on Jan 12, 2024
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                              With respect to the above tracking number the correct pin code is 560091 and not 560092, accedently both the pin codes are mentioned from fire boltt, kindly get it delivered to 560091
                              Ecom Express customer support has been notified about the posted complaint.
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                              Sir, Kindly Speed Up My Order AWB Number : [protected] and Deliver it to me Today Itself as Soon as Possible as it is Urgent.

                              Tracking number -- 3274299662 - Comment #4134755 - Image #0
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                                praveen6557
                                Jan 8, 2024
                                Jun 11, 2024
                                This thread was updated on Jun 11, 2024
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                                Sir, The Status of my Order AWB NUMBER : [protected] has not been Updated and My Order has been Stuck at the Same Place since the Past 4 Days... So, Kindly Resolve this issue and Deliver it to me Today Itself as Soon as Possible as it is Urgent.
                                +1 photos
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                                  praveen6557
                                  Jan 8, 2024
                                  Jun 11, 2024
                                  This thread was updated on Jun 11, 2024
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                                  Sir, The Status of my Order AWB NUMBER : [protected] has not been Updated and My Order has been Stuck at the Same Place since the Past 4 Days... So, Kindly Resolve this issue and Deliver it to me Today Itself as Soon as Possible as it is Urgent.
                                  +1 photos
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                                  Sir, Kindly Speed Up and Deliver the Order AWB NUMBER : [protected] to me Today Itself as Soon as Possible... its Really Urgent.

                                  My Order has been Stuck at the Same Location Since the past 4 Days , So Please Deliver My Order Today Itself. - Comment #4134321 - Image #0
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                                    Shubh.1a4
                                    Jan 5, 2024
                                    Jun 11, 2024
                                    This thread was updated on Jun 11, 2024
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                                    Tracking number [protected] says that product is delivered to customer at 10:53 AM ON 4th Jan but I have not received this product.I checked with main gate security and I have my main gate footage where no one came to deliver anything.
                                    They have not shared the delivery agent number.
                                    Please help me resolving this issue.
                                    The Amazon product is AO SMITH Z2+ RO cost around 17k.
                                    +1 photos
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                                      rajabhishek44
                                      Jan 4, 2024
                                      Jun 11, 2024
                                      This thread was updated on Jun 11, 2024
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                                      Address: 10th Floor, Ambience Tower II, Ambience Island, Gurugram - 122002 Haryana

                                      Product was booked on 25th of December, even after multiple follow-up no dates / updates are provided neither the product was delivered, nor the mail was addressed. No dates were provided, only point of contact (IVC) still states expected date as 30th Dec 2023.

                                      Tracker : https://ecomexpress.in/tracking/?awb_field=[protected]

                                      Also, the product was delivered to nearest hub (Dholi, Bihar), but now the tracker states it in Lucknow (U.P), not sure if it is being taken back, tried multiple time but no communication received. 10 days of in transit and utter silence. Please get me out of this harassment. Thank you.
                                      +2 photos
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