Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6467
Resolved
1268
Unresolved
5199
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Ecom Express reviews & complaints page 58

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
kondaiah palaparthi
Jan 29, 2022
Report
Copy

Address: Ecom express patur Narasaraopet andhrapradesh

Ecom express Narasaraopet I am not happy delivery boy response and correct delivery no recive the item
Ecom Express customer support has been notified about the posted complaint.
View replies
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    axel2002
    Jan 28, 2022
    Report
    Copy

    Address: PARAYIL PEEDIKAYIL(h) NEELAMPEROOR (P.O) ALAPPUZHA, PARAYIL PEEDIKAYIL(h) NEELAMPEROOR (P.O) ALAPPUZHA,686534

    This how you treat your customers. I ordered this product 3 weeks ago and it came to my nearest courier facility 2 week ago(kottayam ecom express) and i haven't received it yet.the estimated arriving date was 19 January and now it says you can request refund. What kind of manners is this.I called the customer care and what they said was it will come on 19 or before that. Now its 28 th of January and i haven't received the product yet . I am going to cancel the product .Anyway thanks for the miserable service.
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Jan 31, 2022
    Ecom Express Customer Care's response     Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Maharoof P i
      Jan 27, 2022
      Report
      Copy

      Address: Thonichal,near government collage manathavady Wayanad Kerala

      Ecom express office at wayanad manathavady is behaving very irresponsible.they give phon number in website which is alwys switch off I never trust this company because of this bad habit Frome this branch office.if further action not taken by higher authority I will move as leagely
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Sir/Mam,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
      Reply
      Dear Sir/Mam,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
      Reply
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Swathi.ch
        Jan 27, 2022
        Report
        Copy

        I have ordered a kurti from meesho app on 11th January and that order is assigned to ecom express courier. The parcel is reached hyd 10days back only, but till now its not delivered. And the courier partner is changing the delivery date everytime. What is the problem why it is not delivered till now. Kindly resolve this asap.
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Jan 31, 2022
        Ecom Express Customer Care's response         Dear Swathi,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Subhankar987
          Jan 27, 2022
          Report
          Copy

          Address: VILL=KSHIRISHBARI,P.O=BARABARI (S),P.S=BHUPATINAGAR,DIST=PURBA MEDINIPUR,PIN=721430

          I bought a shoe from sreeleathers. But size was wrong so i returned it . The return was done through ecom express ref number sl3030rvp. I returned my new shoe but their reached a used broken shoe in a bad condition. So sir please help me . Their was big fraud with me through ecom express agent
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Reply
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Reply
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Asima875
            from Agartala, Tripura
            Jan 27, 2022
            Report
            Copy

            One of my orders from Amazon was expected to Be delivered on Monday 24th.01.2021.
            But Its showing ECOM EXPRESS COULDN'T DELIVER YOUR ORDER.
            And when I tracked my order in ecom express website it showed it reached the main hub of Tripura at Monday premises but till now it's not been delivered
            Its been 3days
            Kindly Resolve the issue
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            This are my details of order

            Tracking details are showing Ecom express couldn't deliver your order - Comment #3949673 - Image #0
            Tracking details are showing Ecom express couldn't deliver your order - Comment #3949673 - Image #1
            Reply
            Dear Asima,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
            Reply
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pintoo Parmar
              Jan 26, 2022
              Report
              Copy

              Ecom express's delivery boy has denied for door step delivery at pincode 328022.
              Although delivery is available at this pin code. My first product had been delivered.
              I have already complained many times but no action taken. My products are being returned one after another. This process is ongoing since two months. You are requested to look into the issue. I provide you one Awb No. For your reference. [protected]
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Feb 02, 2022
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings from Ecom Express!

              Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

              Regards,
              Team Ecom Express
              Verified Support
              Feb 09, 2022
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings from Ecom Express

              Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

              Regards,
              Team Ecom Express
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Y
                yamalakiran kumar
                Jan 26, 2022
                Report
                Copy

                My exom express shipment is not delivered .shipment number is awb [protected]
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  ravinemani
                  Jan 25, 2022
                  Report
                  Copy

                  Address: Vizianagaram

                  We ordered in Jio Mart and got the items from Ecom Express and your Delivery Boy called and spoke very rudely and he said I can not order today and will order tomorrow, i said ok but he is asking for the OTP before delivering, when I said I will give OTP once I get the product, he canceled my order and I sent a mail to Ecom Express but no response from you, i need an action to be taken on the delivery person or else I have to move to consumer court on your company

                  Order number Awb [protected]
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Surendarssm
                    from Vellore, Tamil Nadu
                    Jan 25, 2022
                    Report
                    Copy

                    Address: https://ecomexpress.in/

                    AWB#[protected], poor tracking record, product reached my destination on 13th jan, and keeping the product for somedays, and withou making delivery attempt product is sent back to seller on 22nd jan. and now again changed as product received namakkal.
                    will i receive the product or not???.. if not Ecom express is incapable to deliver the product, they must correctly give the status. manupulating customers, the product still didnt make any delivary attempt from Ecom express.
                    poor pathetic service and irresponsible .. contact to customer care through email, through ecom express contact options no response.
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 27, 2022
                    Ecom Express Customer Care's response                     Dear Sir,

                    Greetings from Ecom Express

                    Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                    Regards,
                    Team Ecom Express
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      [email protected]
                      from Dholpur, Rajasthan
                      Jan 25, 2022
                      Report
                      Copy

                      Worst service, delivery agent doesn't contact to me and cancel shipment without contact to me.my5 order delayed, this is because I want product on my location . Customer care support reply wait till 8PM daily and after 8PM their business is off. I have faced mental agony,
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 27, 2022
                      Ecom Express Customer Care's response                       Dear Pradeep,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Kulsum24
                        Jan 24, 2022
                        Report
                        Copy

                        Address: Bangalore

                        They haven't delivered my order yet bcoz of lock is applied I had contacted the seller and revoked the ofd lock but they again put a lock on it. I had ordered on 10 off Jan still haven't recieved my order not got a single call for delivery
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 27, 2022
                        Ecom Express Customer Care's response                         Dear Kulsum,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          SUBHASIS J BANERJEE
                          Jan 24, 2022
                          Report
                          Copy

                          Ref. number provided and even time of visiting also provided through SMS, Later in the schedule time another msg came "We tried but could not complete the eKYC on behalf of XXXXBank and asked me to contact in customer care number [protected], While calling them they are saying the reference number send earlier is not matching with their data.

                          Now what to do?
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 27, 2022
                          Ecom Express Customer Care's response                           Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number starting with 10 or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Muhammad Arish
                            Jan 24, 2022
                            Report
                            Copy

                            Sir
                            I just wanna know why my return product is too slow to return to adidas from past 3 days it’s just showing in transit
                            Resolve this issue Asap
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Arish,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              srikanth mattam
                              Jan 24, 2022
                              Report
                              Copy

                              Address: Masabtank hyd

                              I ordered a pretty shirt hoodie type worth 310/- nd the delivery guy called me on 19th june at night 11pm stating he is at nmdc masabtank hyd nd will be unable to deliver it nd he will be delivering it the next day nd didnot came to my address but marked the status of product as delivered nd cheated me(customer).i want my product or refund.kindly look into the issue.
                              +2 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 27, 2022
                              Ecom Express Customer Care's response                               Dear Srikanth,

                              Greetings from Ecom Express

                              Request you to kindly share the Ecom Express Tracking number to assist you.

                              Regards,
                              Team Ecom Express
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                J
                                Jitendra chandera
                                from Dausa, Rajasthan
                                Jan 23, 2022
                                Report
                                Copy

                                Address: Piplai, bamanwas, gangapur city, sawai madhopur, rajasthan 322214

                                I had placed an amazon order Awb[protected] from amazon, the delivery boy who fraudulently sent a massage in the name of tracking address, canceled the use itself. When I needed the product very much.
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 27, 2022
                                Ecom Express Customer Care's response                                 Dear Jitendra, ,

                                Greetings from Ecom Express

                                Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                Regards,
                                Team Ecom Express
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  J
                                  Jagjeet.s13
                                  from New Delhi, Delhi
                                  Jan 23, 2022
                                  Report
                                  Copy

                                  Address: Khyala road

                                  Product is not received but status shows it is deliverd the delivery agent name is aakash gupta. he didn't try to call me Or never given me the product he just simply cheated on me
                                  My order ID- [protected]
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    J
                                    Jagjeet.s13
                                    from New Delhi, Delhi
                                    Jan 23, 2022
                                    Report
                                    Copy

                                    Address: Khyala road

                                    Product is not received but status shows it is deliverd the delivery agent name is anuraj.r. he didn't try to call me Or never given me the product he just simply cheated on me. My order id- [protected] please solve my problem. Please please
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Jagjeet,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      V
                                      Vijaybharath
                                      Jan 22, 2022
                                      Report
                                      Copy

                                      Invalid tracking number

                                      Address: Supercom.net , New delhi

                                      I have ordered the product on 17th Jan 2022 from Supercom.net seller through flipkart. So I tried to track my order in Ecom express website. It says Invalid tracking number. My tracking number includes FDSP+10 digit number. I CONTACTed the CUSTOMER care support from Ecom express, they said "This is not a valid AWB number and it's not an Ecom express tracking ID like this he said." So I CONTACTed Flipkart CUSTOMER care support...
                                      Helpful
                                      2 other people found this review helpful
                                      2 found this helpful
                                      Write a comment
                                      Report
                                      Copy
                                      G
                                      Gopika. G
                                      Jan 22, 2022
                                      Report
                                      Copy

                                      Nil
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        LimeRoad
                                        2.1
                                        (1211)
                                        Elitify.com / Lavida Luxe Lifestyle Solutions
                                        4.2
                                        (37)
                                        Darveys / NR Wardrobe Fuss
                                        1
                                        (6)