Ecom Express Complaints & Reviews

The delivery agent tries calling me but doesn’t reply or talk and disconnects the call after a while and updates the status as product has been undelivered as I wasn’t available. This has been happening for the past 3 days and is so frustrating.

This is a very poor experience . my item was about to deliver on 27th january but there is no update yet .i am calling the customer care daily but they are not taking action my AWB no is [protected] and [protected].i want my order now.plz action immediately

I wanted to complain about your door step delivery service. This is not the first time I have had problems with this concerning this company . They charge customer with fauls promise and lie about thier service. They have zero work ethic, rude employees that go to the extent of shouting at a customer. Thave always given me a hard time asking me to come to a certain location and NOT Delivering, which is very inconvenient for me because I cannot leave the house cause

1. Work from home
2. There are small kids in the house I can't leave alone.
3. I don't have a transport that can take me to the location your courier guys call me to.

We pay for delivery service for the reason that it get delivered to our home. If their service is not willing to do that, does this not mean they are frauding us?

Please note that I have taken time out of my personal free time to make this complaint because I am so fustrated with this company and thier false advertising.

Thank you,
D.P.Tenzing

This is a very poor experience my item was about to be delivered at 21 january however they is no update yet. The shows are undelivered. I am calling the customer care executive daily and there is not help provided. Its been almost 10 days i am not getting any update on it. THIS IS NOT THE RIGHT WAY. I want ro know if my item is MISSING, STOLEN OR DAMAGED.
Please action immediately

I have ordered my airpods from boat and it has to be delivered through Ecom express. I got the message that it will be delivered on 28th Jan. Then I got the message that it was delivered. But it didn't received any package yet.
I want to know about the delivery item and the delivery person details and contact number to know about the delivery status. Let me know asap.

My order's AWB : [[protected]]

It is showing ofd lock from the past couple of days, I'd like it if you could unlock it and deliver as soon as possible

Order No.: [protected]

AWB Number : [protected]

I have order two
Induction but received one induction . Pigeon Induction Not received.

I ordered products from nykaa and they handed over to Ecom express and delhivery on 19th January. I received other products through delhivery but it's almost 15 days Ecom express has not delivered my products. It's very sad that they have pathetic service and brand like nykaa trust them for delivery. I want my product asap.

Till now my complaint has not been resolved. I have not received my parcel and the system has been updated
Where is my parcel?
Your AwB [protected]
Delivery boy refused my parcel
System update this product delivered
But
I did not receive the product
Fraud with me why cheating with me
The delivery boy did not give me my benefit even after I made full payment
I have done fully pement through upi
Argument with me
I am irritating this service with ecom
Regarding this order
Delevery boy wrong behaviour with
My parcel was not given to me and the money was taken from me and speaks to me complete

Sir i have order liramark 2 in 1 screen cleaning gel by shopee app and it was come through their courier patner ecom express but my product was not delivered to my address and delivery boy was not contacting me and delivered to some one else my order id is 2201282b3uvrc7 and tracking id is [protected] so i want to complaint against ecom express and claim 20000 thousand for delivered my product to someone else person and my time waste

I have ordered a product 24-Jan-2022 (Delivery partner: ECOM Express, AWB- [protected]). The product came to my city Jamshedpur on 26th Jan. Then I received a sms that the product is 'Out for Delivery' on 27th Jan and after few hours received one automated call from +[protected]Date:[protected], time 15:57hrs; Date:[protected], time: 16:03 hrs; Date:[protected], time: 18:38hrs) and followed by sms that the product could not be delivered as the 'customer was not available'. This whole incident happned repeatedly three time on three consecutive days: on 27, 28 and 29th Jan 2022. The product status is now showing as 'OFD lock placed' on 2:18 hrs on[protected].

I wish to state that--
1) I was available at my residence on 27, 28 and 29th Jan 2022. The delivery boy never came or never called me.
2) When I called back ([protected] followed by PIN number received through sms), the delivery person never ever picked up my call.
3) Then I called the Ecom Express customer care[protected],[protected]:10hrs) and got the address of their office in Sakchi, Jamshedpur. I visited the place and found that the office was closed long ago. They provided me a wrong address.

Ecom express is very unethical and unprofessional in customer service. They never called me or never visited my residence and still marked that the product could not be delivered as the customer is not available even though I was fully available at my residence on those days (27, 28, 29 Jan). Please deliver my product.

My product was RTO locked... please unlocked it

I made a purchase from Shopee.com
Method of Payment : COD
No calls for delivery were made.
On tracking I got to know that product was masked as delivered!

AWB no.
[protected]

I have ordered MRF Tyre through Amazon when the delivery time one of your boy call me and he asked me how can I deliver this is not possible to deliver he wantedly not delivered my product and mentioned delivery was attempted
Tracking ID: [protected]

Regarding this I have spoken your customer care service three times no response your end what an service such a useless 🙏🙏🙏🙏

I order digital watch but here come steel watch so replace the watch are refund the amount my order No his [protected]...
I trusted ur company but not my order come

Some of my parcels([protected], [protected], [protected])were supposed to delivered by ecom express courier but every time it gets undelivered or though I don't get any call This is the 3rd consecutive time since I have been facing this issue with Ecom Express. The last time also shipments had reached the delivery hub in Jagatpura(302017) on 24 and 25 Jan but they didn't even bother to call me and hence I was told that the shipment had been lost by the courier. This time too while tracking, I get the update that "Delivery was Attempted", but in real no phone calls were made to me. I even raised this issue by mailing them and sending them message in their Twitter handle and also made complaints, I don't even get a reply from the company Very disgusting I have asked for help in everyway I couldn't get any satisfaction response...from your side... I am very disappointed to get such experience from ecom express ... I am warning you for the last time, if my order is not delivered by tomorrow, then I will take action against you in court.. It's has been 6 days from expected delivery date but still my orders not delivered. Please let me know within day when my order delivered Looking forward from hearing you...
Thanks,
regards,
Gokul Sharma

This is dublicate product. Iam this purchase product booking this product not coming

I have returned the Samsung m12 phone which I purchased in Amazon on 1st week of jan..they informed us that a delivery person from ecom express will pick up the product..bt till now no one has come for pick up..it’s almost 3 weeks ..
We have raised complaint more than 3 times..we wil buy new phone only after returning of this phone..I just want to know the answer why no is coming whether they wil come or not

Its been more than 5 days and the company neither responding to my mails nor taking things seriously.
They are telling they have send me an otp on my number. But i haven't recieved any otp. I have explained and tried to talk with the courier boy several times but he says its policy.

Then they say the number must be wrongly updated in the Ecomm express system and ask me for my phone number to update in their system and resend the delivery next day. But no one updates that and comes next day.

I have complaint about and mailed it to them but haven't recieved any further replies from them. I tried to contact to customer care service but they haven't been helping in any ways.

There are 6-7 orders which are stuck with them.

Please help me out so that i can get my order as soon as possible. Its urgent.

You are not able to deliver it for past 8 days now. Your courier service is all lies lies and lies and nothing else. You never attempted to deliver my product, your delivery ajent refused to come to my address which is valid address . After fake attempts my order goes cancel. I called ecom executive they are not helpful. I'm Very frustrating about it. If possible solve it i want my package
Thankyou,
Not sattisfied at all