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Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 58

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R
ravinemani
Jan 25, 2022
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Address: Vizianagaram

We ordered in Jio Mart and got the items from Ecom Express and your Delivery Boy called and spoke very rudely and he said I can not order today and will order tomorrow, i said ok but he is asking for the OTP before delivering, when I said I will give OTP once I get the product, he canceled my order and I sent a mail to Ecom Express but no response from you, i need an action to be taken on the delivery person or else I have to move to consumer court on your company

Order number Awb [protected]
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    S
    Surendarssm
    from Vellore, Tamil Nadu
    Jan 25, 2022
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    Address: https://ecomexpress.in/

    AWB#[protected], poor tracking record, product reached my destination on 13th jan, and keeping the product for somedays, and withou making delivery attempt product is sent back to seller on 22nd jan. and now again changed as product received namakkal.
    will i receive the product or not???.. if not Ecom express is incapable to deliver the product, they must correctly give the status. manupulating customers, the product still didnt make any delivary attempt from Ecom express.
    poor pathetic service and irresponsible .. contact to customer care through email, through ecom express contact options no response.
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Jan 27, 2022
    Ecom Express Customer Care's response     Dear Sir,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

    Regards,
    Team Ecom Express
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      P
      [email protected]
      from Dholpur, Rajasthan
      Jan 25, 2022
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      Worst service, delivery agent doesn't contact to me and cancel shipment without contact to me.my5 order delayed, this is because I want product on my location . Customer care support reply wait till 8PM daily and after 8PM their business is off. I have faced mental agony,
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Jan 27, 2022
      Ecom Express Customer Care's response       Dear Pradeep,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
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        K
        Kulsum24
        Jan 24, 2022
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        Address: Bangalore

        They haven't delivered my order yet bcoz of lock is applied I had contacted the seller and revoked the ofd lock but they again put a lock on it. I had ordered on 10 off Jan still haven't recieved my order not got a single call for delivery
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Jan 27, 2022
        Ecom Express Customer Care's response         Dear Kulsum,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          S
          SUBHASIS J BANERJEE
          Jan 24, 2022
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          Ref. number provided and even time of visiting also provided through SMS, Later in the schedule time another msg came "We tried but could not complete the eKYC on behalf of XXXXBank and asked me to contact in customer care number [protected], While calling them they are saying the reference number send earlier is not matching with their data.

          Now what to do?
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Jan 27, 2022
          Ecom Express Customer Care's response           Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number starting with 10 or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
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            M
            Muhammad Arish
            Jan 24, 2022
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            Sir
            I just wanna know why my return product is too slow to return to adidas from past 3 days it’s just showing in transit
            Resolve this issue Asap
            Ecom Express customer support has been notified about the posted complaint.
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            Dear Arish,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              S
              srikanth mattam
              Jan 24, 2022
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              Address: Masabtank hyd

              I ordered a pretty shirt hoodie type worth 310/- nd the delivery guy called me on 19th june at night 11pm stating he is at nmdc masabtank hyd nd will be unable to deliver it nd he will be delivering it the next day nd didnot came to my address but marked the status of product as delivered nd cheated me(customer).i want my product or refund.kindly look into the issue.
              +2 photos
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Jan 27, 2022
              Ecom Express Customer Care's response               Dear Srikanth,

              Greetings from Ecom Express

              Request you to kindly share the Ecom Express Tracking number to assist you.

              Regards,
              Team Ecom Express
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                J
                Jitendra chandera
                from Dausa, Rajasthan
                Jan 23, 2022
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                Address: Piplai, bamanwas, gangapur city, sawai madhopur, rajasthan 322214

                I had placed an amazon order Awb[protected] from amazon, the delivery boy who fraudulently sent a massage in the name of tracking address, canceled the use itself. When I needed the product very much.
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Jan 27, 2022
                Ecom Express Customer Care's response                 Dear Jitendra, ,

                Greetings from Ecom Express

                Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                Regards,
                Team Ecom Express
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                  J
                  Jagjeet.s13
                  from New Delhi, Delhi
                  Jan 23, 2022
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                  Address: Khyala road

                  Product is not received but status shows it is deliverd the delivery agent name is aakash gupta. he didn't try to call me Or never given me the product he just simply cheated on me
                  My order ID- [protected]
                  Ecom Express customer support has been notified about the posted complaint.
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                    J
                    Jagjeet.s13
                    from New Delhi, Delhi
                    Jan 23, 2022
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                    Address: Khyala road

                    Product is not received but status shows it is deliverd the delivery agent name is anuraj.r. he didn't try to call me Or never given me the product he just simply cheated on me. My order id- [protected] please solve my problem. Please please
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Jagjeet,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
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                      V
                      Vijaybharath
                      Jan 22, 2022
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                      Invalid tracking number

                      Address: Supercom.net , New delhi

                      I have ordered the product on 17th Jan 2022 from Supercom.net seller through flipkart. So I tried to track my order in Ecom express website. It says Invalid tracking number. My tracking number includes FDSP+10 digit number. I CONTACTed the CUSTOMER care support from Ecom express, they said "This is not a valid AWB number and it's not an Ecom express tracking ID like this he said." So I CONTACTed Flipkart CUSTOMER care support...
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                      G
                      Gopika. G
                      Jan 22, 2022
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                      Nil
                      Ecom Express customer support has been notified about the posted complaint.
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                        G
                        Gopika. G
                        Jan 22, 2022
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                        Product is not received but status shows it is deliverd the delivery agent name is anuraj.r. he didn't try to call me Or never given me the product he just simply cheated on me
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Gopika,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          L
                          Lal Moipuia
                          Jan 21, 2022
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                          Address: MIZORAM , Aizawl (796014)

                          I have ordered two Packages from Amazon which was shipped with Ecom Express.
                          Upon arrival of first package, I recieved a Call from Ecom Express and they told me to pick Up my package or else will be Returned.
                          When the second package arrived, I recieved a call and ask to pickup package once again. This time after asking them to deliver the package, they ask for an Extra delivery fee of Rs.100.
                          Very Bad service, Un-professional and impolite workers at the office also.
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            G
                            GAYATHIRI RAJENDRAN
                            Jan 21, 2022
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                            AWB [protected]

                            Meesho delivery not yet received though it reached in my district on Monday..it's been 1 week over...i contacted ecom customer care, they said it will be delivered 2days back..till now no delivery..kindly take necessary steps to get my parcel...
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 27, 2022
                            Ecom Express Customer Care's response                             Dear GAYATHIRI,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                            Regards,
                            Team Ecom Express
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                              R
                              Richa Raman Walia
                              Jan 20, 2022
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                              I am not getting otp from last 3 days from ecom and delivery boy is coming to my doorstep but not delivering my parcel to me... I am fed up now with the services
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                F
                                Freegiveaway Today
                                Jan 19, 2022
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                                Address: Q.no-mq/133 ravinger,powradhar Dist-anuppur,kotma, pin-484446,madhya pardesh

                                Sir i had opened an account in niyox bank online for which kyc was taken by 14/01/2022 but no delivery boy of ecome express came i was told that your kyc will be tomorrow but no one for kyc even on the second day came sir today it is 18/01/2022 but no delivery boy came for kyc just call me and say your kyc will be tomorrow but till now ecom express people have not come tomorrow because of them my work is getting lost please sir do something
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir/Mam,

                                Greetings from Ecom Express.

                                We regret for the inconvenience caused to delay in completing the activity. We request you to kindly contact your service provider to re-generate the KYC request if same is still pending.

                                Regards,
                                Team Ecom Express
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                                  A
                                  Abitha shree
                                  Jan 19, 2022
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                                  Hello Team
                                  I ordered some products from meesho and was delivered by ECom Express delivery person. He charged an extra amount of Rs.100 from the total bill amount.(The bill amount is 797, but he charged amount of Rs.897).
                                  Please check and rectify and kindly get me the amount.

                                  Thank you.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 24, 2022
                                  Ecom Express Customer Care's response                                   Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  Jan 24, 2022
                                  Updated by Abitha shree                                   Hello sir/ Mam.,

                                  Please find below the AWB/tracking number as requested:
                                  [protected]

                                  Thank you

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                                    J
                                    Jaishma
                                    Jan 19, 2022
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                                    Website: ecomexpress.in

                                    Cancel my order no [protected], It was a mistake order.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir/Mam,

                                    Greetings from Ecom Express.

                                    Thank you for writing to us. Request you to kindly contact your shopping portal to assist you on the cancellation.

                                    Regards,
                                    Team Ecom Express
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                                      R
                                      Rajklyt
                                      from Kolayat, Rajasthan
                                      Jan 19, 2022
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                                      Address: Uparla bass ward no.6 shri kolayat, bikaner, Near baba ramdev temple

                                      Ecom express daily messeges me about an order which i not ordered, its fully harassing and disturbing me. i complaint 4 times about it to your customer care but they say now messege will not come...but messeges arrives😤😥... totally sad...help me
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 24, 2022
                                      Ecom Express Customer Care's response                                       Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Feb 08, 2022
                                      Updated by Rajklyt                                       See everything...in images. I am totally upset and angry...its been more than 2 months...and you don't stop these messeges... I've not ordered anything...Team- its last request/warning...if This time the message comes, I will sue the company

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