Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Ecom Express

Ecom Express reviews & complaints page 69

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I had ordered some skin related medicines worth 2757/- directly from doctor and they opted ecom express for shipping my order. I got message from ecom express that order will be delivered by dec 10 but I got a message saying order is delivered on Dec 5, when I didn't get any parcel. I neither got OTP nor any call from delivery person. I informed the doctor and they said that the status is changed to delivered. I contacted ecom express on the same day (dec 5), they informed me that their team will get back to me in 72 hrs but even after 4 days and me trying to call them multiple times there is no update from them. When I asked for delivery person number, they responded saying that the system is not updated with delivery person's details

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2021

Ecom Express Customer Care's response Dear Sushmaram,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Iam ordered some product in shopee, but iam not receive any product from ecom express. They shows that "your order is delivered". In this fastest future, please dont waste people valuable time. Please response my issue, and deliver my product.
My product's tracking id:
[protected]
[protected]
[protected]
[protected]

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Vicky,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: Bisa Colony Yamunapuram Bhoor choraha Bulandshahr, City Hospital

Dear Sir This is Mohd Sajid Ali I want return my order because this order is quality change I was my order men shirt. Whereas I only receive women's kurti. tracking id [protected] and MAP Id 34451676 and customer id #17347FR
PLEASE i request to you return my order & refund my amount 398 INR.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2021

Ecom Express Customer Care's response Hi Turhan,

Greeting from Ecom Express

Ecom Express is just a Carrier. We pick and deliver the parcels in sealed condition from the sender. We do not check the contents. However, to give our Customers a better experience we do walk a extra mile to coordinate with the Shopping portal to their complaints resolved. Request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Dr.Ambedkar Law University Girl's Hostel, Perungudi,Near Taramani Railway station

I was in college. The delivery executive asked for the Otp and said that he will give the parcel to watchman. I believed and said the Otp. But the parcel is not given to the watchman. Now the parcel has not been received. Kindly respond and do the needful.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Dhanu,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Khojaphool kanpur dehat

Shirt ki kapde ki quality psand nhi isiliye order cancel kr rha hu

Ecom Express customer support has been notified about the posted complaint.

Dec 09, 2021

Updated by S. Pushker Order cancel kar rha hu

Dec 09, 2021

Updated by S. Pushker Order cancel krna chahta hu

Dec 09, 2021

Updated by S. Pushker Shirt ke kapde ki quality achhi nhi lg rhi hai isiliye

Verified Support

Dec 10, 2021

Ecom Express Customer Care's response Dear Pushker,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Bhopal

One of my worst experiences with this shipping company - as someone who's studying full-time, the last thing I want to do is waste time on dumb stuff like this that isn't even my fault.

So I purchased this dress from an Instagram store, who most likely ordered it for me through Meesho, and the day I went to receive the package, the delivery guy wants an OTP. An OTP that I'm not receiving on my phone no matter how many times they send - and the delivery guy refused to give me the package, stating it was policy. Do you guys really expect that we have all the time in the world to run behind a package that we're unable to receive because of your poor service.

Kindly resolve this asap, so I can get my package and not have to bother with such stuff anymore. This is extremely frustrating.

MY AWB number: [protected]
MY registered phone number: [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

Ecom Express Customer Care's response Dear Adrija,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Dec 11, 2021

Updated by Adrija Bala I've been promised that I'll be receiving an OTP for SURE this time on my phone, or some sort of SMS - I haven't received anything so far. Where is it?

How hard is it to hand over the order directly - you know how rude the delivery guy was as well? This is so disrespectful to me.

Verified Support

Dec 23, 2021

Ecom Express Customer Care's response Dear Adrija,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Very poor and irresponsible service, I am suffering from last 3 days for a prepaid percel, please do something, I want my percel as soon as possible ðŸ™

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 9, 2021

Verified Support

Dear Sreyasee,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Not receiving my order due to not receiving otp

Ecom Express customer support has been notified about the posted complaint.

Dec 09, 2021

Updated by Parvesh7 Not receiving my order due to not receiving otp what I do my tracking ID no [protected]. More than two days OTP not received and my parcel show out of delivery please help me. Thanku

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Parvesh,

Greetings from Ecom Express

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Its been 2 weeks and my product is not delivered yet. I have contacted the customer care several times but no use. It shows my product has been received in the nearest hub and thats that. No more details and it is stuck in there.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

Ecom Express Customer Care's response Dear Rajeswari,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi, my order is supposed to deliver today but it is not delivered. Someone calls but there is no sound. I called back but no response. Please deliver my order asap

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Sumana,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Pathakannurupalem

I haven't received my order yet... it's been long time

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Rashika,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Naripalli harur Dharmapuri 636906

Ecom Express delivery boy keep the product and massage shows delivered but I'm not received my Amazon ordered product

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: S/O Vinayanand jha, 8 GM road raj kumar ganj

The [protected] ajio shipment id keeps on getting undelivered without making an attempt to deliver.the guy calls during day and despite me sharing the address, he shows it undelivered.please help

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Vivekanand,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My parcel reached on 28.11.2021 in ranchi center and the same day is to be delivered by your side but 12 days have been left but my product is not delivered to me till no.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

Ecom Express Customer Care's response Dear Raj,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

It's was from shopee.
AwB :[protected]
Payment type: COD
He tried to call me two times but i couldn't pick up for some reason. One hour later i got the message that my product has been delivered. I tried to call back but i can't get in touch with them. I asked my neighbours just in case but they didn't get it.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Smita,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have ordered more than 3 product through ecom express. But the status of tracking the parcel is showing that out for delivery from yesterday and today it is showing that undelivered. How can i get my product?i need my product.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Jeba,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gangtok, Sikkim

My order from naaptol did reach the destination but no attempts for delivery was made by the delivery agents. In-fact a received a false message stating that my phone was not reachable. my profession doesn't allow me to keep my phone off and is reachable 24X7. If ecom express cannot handle simple deliveries you may as well stop taking delivery responsibilities cause its the customers who suffer. Its embarrassing to state that services of ecom express at Gangtok (Sikkim State) is well below par.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

Ecom Express Customer Care's response Dear Sanjiv,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: No.2, Lakshmi Puram 2nd Cross Street, Velachery

When you are going to deliver my order...It's keep on getting postponed, at this moment i give up my patience...iam ready to collect it by my self...
Please provide me the details of where can go and collect my order.

Order no.[protected]

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Surya,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

2 other people found this review helpful

2 found this helpful

1 Comment

Post your Comment

Comment Guidelines

The delivery people are not even calling and they mark as 'delivery attempt unsuccessful'. Not even delivering a single product. They are returning the items back to the seller. Some items they mark as delivered without delivering. They are doing fraud all the time.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 9, 2021

Verified Support

Dear Harish,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment number [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Furthermore, with reference to your query regarding tracking number [protected], [protected] and [protected] has been delivered at the registered address. Request you to kindly acknowledge the same.

Regards,
Team Ecom Express

harish yak's [Complaint's author] reply, Dec 10, 2021

Hi

Why was the shipment returned? Please find it. Your ecom express people did not even call me. They are doing the same for my other products as well. Shopping portal is great. Ecom Express delivery is pathetic. There are products which are marked as delivered without delivering. Ask them to whom they have delivered. Don't give us stupid replies. Do further verification and take action. Shopping portal is fine. Problem is with your delivery people.

harish yak's [Complaint's author] reply, Dec 10, 2021

The products are not delivered

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hangal

Delivery of order OD[protected]
He asked opt when I didn't receive packege
When I didn't provide hi misbehave
And delaying my package
I didn't see this type of service ever.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 9, 2021

Verified Support

Dear Abdul,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused, we will surely look into the matter. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines