[Resolved] Ecom Express — cannot locate address | |||
I purchased an item from amazon.in awb id:[protected] which was suppose to get shipped by ecom. Unfortunately the delivery was not done as they cannot track my address. Everyday i am getting text that my product is out for delivery and at night it says customer not available, etc. If the delivery agents are not well trained to locate a single address, then why take responsibility. They don't even have a contact number of the delivery person, the number they provided is always busy or driving. Was this information helpful? | |||
Jun 27, 2018 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support May 20, 2018 Ecom Express Customer Care's response Dear Prantik, Greetings from Ecom Express! We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. Regards, Ecom Express Team | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6402
Pending
3646
Resolved
1262
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings from Ecom Express
We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to arrange the reverse pick up.