Ecom Express — complaining about delivery delay and delivery boy

Address:Bongaigaon, Assam, 783385

My awb no is[protected]
I have contacted almost 4-5 times with ecom express customer service support but no vain. Everytime they gave me false assurance that your item will be tomorrow but till now i have not received my order.
I have also contacted the delivery boy several times, he promised to deliver my order by the evening but didn't deliver. At the end of day they had posted a false status that delivery attempted but customer not available.
I request you to take action against them
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Aug 27, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express
Complaint comments 

Comments

Ordered from meesho item return but return pickup not yet done
Stunning Khadi Sarees (Size: Free Size)
Courier: Ecom Express
Tracking Number:[protected]
Tracking Link: https://ecomexpress.in/tracking/?awb_field=[protected]&s=
Requested on 27 july
Ecom Express Customer Care's response, Aug 28, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the reverse pick up request.

Regards,
Team ECOM Express

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