[Resolved] Ecom Express — courier status updates is wrong (i return the product successful to your person but your update shown as pickup is fail)
AAravind.sga on Sep 20, 2019
I ordered one, hod tg113 bluetooth speaker, i received on 16th sep, in snapdeal, unfortunately i not open the parcel, on 18th sep i open and try to use that, it was not charging, so i try to replace..& i checked my snapdeal app i have time of 23rd sep, so i was apply the replacement options on 18th. Today i received a message from ecom express get ready for return the product. & i given the parcel to the ecom express courier person today (19/09/19) at around 5:15pm, but i was tracking the order no it's shown the pick up was failed & rescheduled, how it happened? Kindly check and do the needful as soon as possible... Ecom express reverse pickup order number : [protected].
Complaint marked as Resolved 2019-09-30 19:20:50
They Refunded my money thanks to complaints website
[Sep 20, 2019] Ecom Express customer support has been notified about the posted complaint.
Verified SupportEcom Express Customer Care's response Sep 23, 2019
Greetings from ECOM Express!
With reference to your query regarding the shipment AWB number[protected], the said shipment is currently in transit.
Team ECOM Express
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