Ecom Express — delay in order delivery

Address:

Mbbs jr girls hostel agroha, Hisar, Haryana, 125047

There is serious problem with your delivery company and facilities they are providing. I have order eye pads from club factory with order no SO[protected] and tracking no [protected] had an estimated delivery date on 3/10/2019 and today i have checked its tracking and its being in delhi only till today
Please do the necessary actions to deliver my product or refund my money
And your company gives the maximum time limit for 20 days
Please tell me the earliest actions would be taken in regard to this
Thank you