Ecom Express — delaying in returning

Jayprakash Halder

from Mumbai, Maharashtra

Address:	595/A/8 Ashoknagar, 8 No Kalibari More, Ashoknagar, Madhya Pradesh, 743222
Website:	www.ecomexpress.in

I returned a product through ecom express. The courier boy took the parcel on 26/11/19 on around 10:00 am. I did online shopping on "club factory"
The awb no is:[protected]
Order no : son[protected]
The last update i got was in 29/11/19.
But since then they didn't give anyone update of my return. The last update of 29/11/19 shows that the parcel is now in delivery center. So why it is taking so long? Will i get my refund or not?

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We are sorry to hear about your experience due to non-delivery of shipment. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

Regards,
Team ECOM Express

Verified Support

Dec 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings

Your return shipment has been delivered to Vendor on 2nd December. You can contact your shopping portal for further assistance.

Regards,
Ecom Express Team