Ecom Express — Delivery boy collect money for prepaid order

Ur delivery boy has collected the amount 415/- from the customer . As it was prepaid order. Im in bangalore i ordered a dress from meesho on 4th january 21 to my friend as a surprise birthday gift my friend lives in Gabbur Raichur district.
Ecom express delivery boy collected the money from my friend 415 on 10th january21. It was a prepaid order . I called ecom customer more than 20 times but they tell to wait for 48 hours . Now 8months over stil i dint get refund . Order no[protected]. AWB [protected]
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2021
Ecom Express Customer Care's response
Dear Celeena D,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused to you. We are unable to get your shipment details. We request you to kindly contact your shopping portal.

Regards,
Team Ecom Express
Complaint comments 

Comments

Wow ecom express u hv given wonderful reply tht u are unable to get shipment details .i hv given AWB number . And also u told me contact shopping portal . Wch is stupid meesho app .where i called more than 30 times there reply was it was not there mistake its is ecom express delivery mistake. They told me to cl u people now u people tell to contact them . Better take my 415 as charity . U pple are really a fraud . Cnt solve customers problem .only giving reply as sorry for the inconvenience .

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