Ecom Express — delivery guy changed the phone

4 Reviews
Jaipur, Rajasthan, India
 ankit labania on Sep 11, 2019
Subject: mobile phone fraud
I ordered a phone online the but i got a clone phone the guy said that it's ecom express fault they must have mismatched your product with someone else they thug me 25k cash i handed cash to the delivery guy now i was waiting for delivery guy to return but since 7 days no one came to pick the order and return my money,
And the delivery guy also didn't let us check the product before the payment he said you can't open it unless you make the payment

Complaint Status

[Sep 11, 2019] Ecom Express customer support has been notified about the posted complaint.
Verified Support
Ecom Express Customer Care's response, Sep 12, 2019
Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected] for us to assist you and resolve your complaint/query.

Team ECOM Express
Complaint comments  3 Comments     Updated: Share0Tweet0


IAM order a smart watchx360smart watch.but order another smart delivered.please return and refund.please help sir.amount rs1449/order number:wf[protected]

Myntra shiped my product on 7th september via ecom but till 11th sep eom shows pickup rescheduled.
Please sort my issue.
AWB NO- [protected]

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    +91 11 3021 2000
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    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    Ecom Express - delivery guy changed the phone