Ecom Express — Delivery not attempted for past 10 days

I have placed an order on Reliance Digital on 11th August 2020, The order was couriered through Ecom Express of AWB No. [protected] and it has reached the nearest delivery center on 14th August 2020. But it is not attempted to deliver to home yet. Once I checked with the Ecom express contact no. they told the area is not deliverable due to covid 19 situation. but another order from the first cry for the same address was delivered quickly. after repeated calls, the status is now changed to "Shipment RTO Lock" without even attempting to deliver.