[Resolved] Ecom Express — delivery service worst

amit5687

from Varanasi, Uttar Pradesh

Address:

hotel bachchan palace, d.19/30k,-19/24, Varanasi, Uttar Pradesh, 221001

Very worst service provided by ecom express. Even the customer care is not responding properly. He said that you can google the complain no. Not bothered to respond to the question raised.. As i'm talking they are cutting the line. The delivery guy dint come. He gave a missed cl. Whn i tried to call him back i was not able to contact him.. And he has given a wrong update that consignee refused to get the product. Even somehow i have managed to reschedule the delivery but again the guy didn't come even i didn't get a call from your end about the delivery. The customer care service is very very worst to the core

Awb bill no. - [protected]

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Jun 3, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to delivery as per the expected date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

Regards,
Team ECOM Express