Ecom Express — Delivery was delayed

My products are delayed .
I have ordered products from smytten ...and they are assigned to be delivered by ecom express .My delivery date is 11 th Jan 2020, that is today..but still I did not recieve my courier .In the tracking it is showing that it's in Visakhapatnam ..it's showing the same past three days but still I did not get my products . My address belongs to Visakhapatnam. I kindly request you to look into this and send my courier as soon as possible and also request you to send me the status of the courier.
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Ecom Express customer support has been notified about the posted complaint.
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Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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