Ecom Express — did not attempt to pick up the product and incorrectly updated the status

RadhaShanmugam

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 530012
Website:	ecomexpress.in

I was expecting a pick up of a product as a part of return from a e-commerce website. The person assigned had not attempted to pick the parcel and incorrectly updated status as 1st attempt failed.

How careless the person could be how can he update incorrect details. Does he not have a management who will track these details and ensure transparency.

I have spoken to the customer care and lodged the compliant and found the response of the executive to be unsatisfactory.

I have personally never dealt with this logistic team, since this was from the shopping website i had to deal with these guys.

There should be strict governance on the status provided by the delivery staff to ensure the diligently adhere to their tasks.

Hoping this reached to the right person in-charge

Regards
Radha shanmugam

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Ecom Express customer support has been notified about the posted complaint.

Aug 02, 2017

jeeban pradhan's response Complian for refund

Aug 07, 2017

Updated by RadhaShanmugam I forgot to mention the Shipment Number - It is[protected]

Aug 07, 2017

Updated by RadhaShanmugam My Contact details are available with the courier partner Ecom when they check my shipment ID[protected]

I have received an email from "[protected]@gmail.com" with Subject as "Ecom" and the text in the email "send contact number"
Is this a valid ID to get email from and who is asking me for contact number without introducing them selves and providing a reason for asking my contact number.

Aug 07, 2017

Updated by RadhaShanmugam After I have raising a complaint here I am receiving abusive emails from "[protected]@gmail.com" i want this to be considered seriously or else I will raise complaint with the Cyber Cell and track down the details legally.