[Resolved] Ecom Express — Didn't get my product, but it's shown to be delivered to me! | |
My order is shown to be delivered to me, but it ain't I got a call at 12:30 pm today. The person was confirming my address, then he said he'll deliver by afternoon.At 14:51 I receive a message that my order is delivered.But in actual I haven't got it yet. I tried three numbers provided by Ecom Express. The first one from which I got a called( some Ahmedabad based no. I think), I tried calling it, but whenever I entered my product pin, it was shown to be incorrect. Then I tried the second number(Bengaluru based no.), same problem in that. Then I searched for Customer Care number for Ecom in google, and I got a Delhi based number, this time there was no issue, . I told the person abt my happening and he said not to worry and that I'll get my product in 48-72 hrs. So will I getr my product soon or not??? I nees it urgently! The shipment awb is [protected] And order no. is[protected] Was this information helpful? | |
Jan 23, 2021 Complaint marked as Resolved Misinformation shouldn't happen; falsely stating that the product has being delivered to me(20th of January, 2021) is unacceptable. Even if it was delayed, it would have being fine by me, but giving wrong information ain't good.
Anyways, I got the product today! Received it some minutes ago, in perfect condition.
It will be better if the Ecom Express Company be a little more concerned about the whole delivery process.
Thanks to all who took action on my complaint.🙏 Ecom Express customer support has been notified about the posted complaint. Verified Support Jan 23, 2021 Ecom Express Customer Care's response Dear Sir, Greetings From Ecom Express. Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest. Regards, Ramen Team Ecom Express | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6402
Pending
3646
Resolved
1262
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings from Ecom Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
Team Ecom Express