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[Resolved]  Ecom Express — Ecom Express Kottayam Not delivering the shipment

I am from Kottayam, Kerala, I have ordered two items from AJIO with option cash on delivery and it was shipped through delivery agent Ecom Express with tracking ID [protected].
The consignment reached Kottayam area on[protected] and Delivery Person Not contacted me yet. I got a call from Ajio customer care and they said, the delivery agent Raised issue that my address is incomplete. but my address is complete and the delivery agent not contacted me yet. They are not ready to deliver the consignment .
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Mar 17, 2021
Complaint marked as Resolved 
Mar 17, 2021

Complaint Status

Ecom Express customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2021
Ecom Express Customer Care's response
Dear Mam,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express
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    Ecom Express
    Customer Care Service
    Customer satisfaction rating
    40%
    Complaints
    3908
    Pending
    1754
    Resolved
    1100
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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