Ecom Express — ecom express - lying to customers

Hi team,

My order details:
Courier
Ecomexpress
Awb#
[protected]

I’m written this email to complaint about my recent order delivery process by ecom express for my stuff ordered from nykaa

They have my 3 packages and now showing as ofd locked. Who gave them permission to do this on my prepaid order?

On 12th may - the delivery guy came and faced some issue in his delivery app to send me the otp.

However i claimed my ordered is prepaid but he said he cannot give me my package until his app issue is fixed.

So he took my package back and requested to come again today 13 may.

On 13th may - he came at my doorstep and did not ring the bell and went back without giving me my order. I saw him through window.

Delivery service team is lying and updating the reason as they feel.

They think customer is stupid and would not track or see details via app.

Please look into this issue as soon as possible and get me my package delivered!!!

Regards,
Parul verma