[Resolved] Ecom Express — ecom not called for delivery

Smija sudeesh

from Taliparamba, Kerala

Address:

Puthiya valappil house, south bazar kannur 2, Kannur, Kerala

I have ordered an item in club factory and the proposed date for the delivery is 10th may. But ecom executive did nt call me yet. When i tracked the product, on may 5th, it shows product returned as the customer was not der. Now it shows rto lock.. Actually anybody called me from ecom.. And the fact is dat may 5th was sunday and all were der at home.. I think they make wrong statements at site... I need my product as soon as possible... I already paid for it... My awb no is [protected]

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Jun 11, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to contact you on your registered number. Request you to kindly contact your shopping portal for further assistance.

Regards,
Team ECOM Express