[Resolved] Ecom Express — ecom not called for delivery

1 Review
Puthiya valappil house, south bazar kannur 2, Kannur, Kerala, India
 Smija sudeesh on May 10, 2019
I have ordered an item in club factory and the proposed date for the delivery is 10th may. But ecom executive did nt call me yet. When i tracked the product, on may 5th, it shows product returned as the customer was not der. Now it shows rto lock.. Actually anybody called me from ecom.. And the fact is dat may 5th was sunday and all were der at home.. I think they make wrong statements at site... I need my product as soon as possible... I already paid for it... My awb no is [protected]
Complaint marked as Resolved Jun 11, 2019

Complaint Status

[May 10, 2019] Ecom Express customer support has been notified about the posted complaint.
Verified Support
Ecom Express Customer Care's response, May 10, 2019
Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to contact you on your registered number. Request you to kindly contact your shopping portal for further assistance.

Team ECOM Express
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    +91 11 3021 2000
    +91 11 6659 8800
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    Ecom Express - ecom not called for delivery