[Resolved] Ecom Express — Got stuck at hub and shows Shipment RTO lock | |
Dear sir, My flipkart delivery was sent through ecom express on the 16th of june, 2021 and on the way when it reached WALEYAR HUB and got stuck. Whenever I tracked the delivery, it showed it will be delivered the next day even though the hub is 100 kms from the shipping address. After a week (on 26/06/2021) due to delay in delivery I had to cancel my order. Its been 3 days today (29/06/2021) and the product hasn't moved from that hub and it shows 'SHIPMENT RTO LOCK' when I track. Only if the courier reaches back to the seller, the seller will refund the money. This is my first experience with ecom and already a worse one. I have no idea whom to contact regarding this matter My AWD number is [protected] Was this information helpful? | |
Jul 25, 2021 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Jul 01, 2021 Ecom Express Customer Care's response Dear Sir, Greetings From Ecom Express. Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same. We regret for the inconvenience caused to you due to the delay in delivery of this shipment. Regards, Team Ecom Express Verified Support Jul 08, 2021 Ecom Express Customer Care's response Dear Blessen, Greetings from Ecom Express Please accept our sincere apologies for the inconvenience caused to you due to non delivery of your shipment. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance. We have taken this matter with our Team to avoid such delay in future. Regards, Team Ecom Express | |
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