Ecom Express — I didn't get my parcel. but your website shows its delivered.

Ziya12345

Address:

Shaktinagar near Anand Van Inter College Shukulpur Meera Bhawan, 230001

Hello sir/mam,
I ordered a product from amazon.in and it was delivered by your courier awb no. [protected]. It was scheduled on 24th of feb.
But i got a message from your side on 17th feb 2:41pm that the order is delivered successfully. But i didn't got my product.
The delivery boy neither called me nor came to my home, then how he can deliver it. I didn't got any contact number either.
Kindly tell me where you delivered it.
Please help me asap.
Thanking you.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

Regards,
Team ECOM Express

Verified Support

Feb 19, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

Request you to kindly share your alternate contact number as we are not getting response from your registered number to assist you to get this resolved.

Regards,
Ecom Express Team