Ecom Express — I'm complaining about my return pick up

Address:Badkulla- Bapujinagar, Nadia

Your service is soo poor! I'm trying to return my product from myntra. (It's been 7 days). Your courier boy didn't call me first and i got a message that my pic up has been failed!! And then I tried many times but no response and just a message of not picking up my package! Then one day a boy from ecom called me and said he was on his way for pick up but he didn't come. Then I tried to contact ecom's customer care number but failed. Then I found a number of their and called them many times. Every time they are saying that today we will pick up your package and ending up with an stupid excuse for not coming over here.

Wow!! What a great service you are providing!! 👏👏
Was this information helpful?
No (1)
Yes (1)
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 29, 2021
Ecom Express Customer Care's response
Dear Arunisha,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ecom Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6402
    Pending
    3646
    Resolved
    1262
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    View all Ecom Express contact information