[Resolved] Ecom Express — I'm complaining about your employee manish kumar | |
I have availed your servise through club factory the product shoe that was bought product no - SO46094817 It was found in pathetic condition i wanted to return it there and then so i search for your helpline number for return of the product and i found [protected] as the helpline number . I called then he asked me about my card details i gave him and he was frequently sending OTP and finally he took away 30000 rupees from the debit card . This is a really a shameful act in the name of your services . I hope this complain will be taken into consideration as soon as possible and my money should be refunded . Thanking you Surya Prasad Shukla Was this information helpful? | |
Oct 27, 2018 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Sep 25, 2018 Ecom Express Customer Care's response Dear Surya Prasad Shukla, Greetings From Ecom Express We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance. Regards, Team Ecom Express | |
 2 Comments | |
Comments
Ordered socks from club factory (online), payment is also done for it . The tentative date to receive my product was 18/09/18
But still it's showing pickup reschedule since then . Tracking no is[protected].
Please do the needful at the earliest.
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But still it's showing pickup reschedule since then . Tracking no is[protected].
Please do the needful at the earliest.
Ecom Express Customer Care's response, Sep 25, 2018
Verified Support
Dear Sir/Mam,
Greetings From Ecom Express
We regret for the inconvenience caused to you. As per our records, we have received the shipment details only, the actual shipment is not yet handed over. So request you to kindly allow us 24-48 hrs. for the update.
Regards,
Team Ecom Express
Greetings From Ecom Express
We regret for the inconvenience caused to you. As per our records, we have received the shipment details only, the actual shipment is not yet handed over. So request you to kindly allow us 24-48 hrs. for the update.
Regards,
Team Ecom Express
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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i want to cancel my order because i am not in city right now i will get to you within one month
thanks