Ecom Express — item in rto lock. but the item still not back to shopping portal

Sarbo4

from Ranaghat, West Bengal

Address:

Nadia, West Bengal, 741404

My waybill number is[protected]. I cancel my order through shopping portal. Although when you agent out for delivery i rejected it. The order is in rto lock postion. I contact my shopping portal they said they not get back their product. And my refund still not initiated by them. Send it back to the origin.. So that i get my refund. Look into my issue and solved it as soon as possible. And reply me.

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Comments

Ashruabdul

from Cuddapah, Andhra Pradesh

Ashraf ali
KalakadA
Tracking ID[protected]
E com services
Piler, chittoor district, andhra pradesh
The delivery person not delivered my order, he himself rejected my order it's valuables for me he is cause for my loss, i raised complaint to amazon they positively reacted they said review about their partener courier service ...

Ujjwal Pratap Singh

from Qasba, Bihar

[protected] my awb no. And I want it deliver today... delivery boy not delivered my product from 3-4 days

Ecom Express Customer Care's response, Feb 21, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please share your alternate contact number to assist you.

Regards,
Team Ecom Express

Ecom Express Customer Care's response, Feb 28, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 405734942 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express