[Resolved]  Ecom Express — item not received but delivery status is delivered

Address:New Delhi, Delhi, 145001
Website:Club factory

I ordered a T-shirt from the factory club /club factory but Item I did not get and delivery status is delivered the item . So plz tell me who is responsive for this Because my money is worthless then consider.
It's Ecom express status -Dear Customer, your www.clubfactory.com "Pre-paid" shipment awb[protected] is out for delivery by ECOM executive Ph: [protected] PIN:[protected]
After that I tracked my order, tell delivery status deliverd
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Jul 13, 2018
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jun 12, 2018
Ecom Express Customer Care's response
Dear Rahul Kawadkar,

Greetings From Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you, we shall cross check with our centre and try to get issue resolve
Regards,
Ecom Express Team
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