[Resolved] Ecom Express — medicine/awb no.[protected]

[Resolved] Ecom Express — medicine/awb no.[protected]

R [email protected] from Ahmedabad, Gujarat

Dear courier service provider, I am booking some health medicine from netmeds on line pharmacy 0n dated 30 nov 2018 awb[protected]. My item was not delivered by courier boy he said come at far location and take your parcell because i have a lot of parcell if you want to take come fast i'm not waiting you, then i get a msg that customer not available so undelivered. Again i have processing on 17 december same medicine item awb[protected], now msg has been shown that customer refused the parcel without calling me neither he call me nor comes at my mentioned address. Please taking this issues as seriously, someone waiting for necessary helth medicine. Regars Ramesh yadav s/o shyam lal yadav Was this information helpful? No (0) Yes (0)
Jan 27, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Dec 27, 2018 Updated by [email protected] I really had very very bad experience with delivery boy, he was very arrogant, he said he will not come to deliver my order on my giving address and hence he asked me to come at different location than my mentioned delivery address... This caused me lot of frustration... I asked him i will not accept delivery at that address i hope you will look into this matter very seriously... I really would like delivery boy to say sorry to me... Otherwise i will use all my social connections to highlight this matter if you don't take proper action... Delivery boy called from this number: [protected] Verified Support Dec 27, 2018 Ecom Express Customer Care's response Dear Sir, Greetings from Ecom Express Thank you for writing to us. We sincerely apologize for the inconvenience caused to you. As per our records your shipment[protected] we have received request from shopping portal to send the shipment back to them. So we request you to kindly coordinate with your shopping Portal for assistance. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials. Regards, Team Ecom Express
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Rupesh Surutkar

from Pune, Maharashtra

I will perches XL size shirt but you give me a M size and this shirt are not my choice

Ecom Express Customer Care's response, Dec 28, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us.

Request you to kindly contact your shopping portal to arrange a reverse pick up / replacement.

Regards,
Team Ecom Express