Ecom Express — missing my courier | |||
Hi, I have order a product form bandgood.com and it was shipped via ecom courier company. The banggood tracking page show the package is delivered but i haven't recieved the same, After speaking with the banggood support it was told the package was handed to the local courier ecom express for local customer delivery who updated the status as delivered on 21st of april 19. The package never came to my place or even got any call from the delivery executive about the same. I did not received any sms of otp for delivery confirmation and still the status on the tracking page was changed to delivered. When i asked banggood to take a proof of delivery, the ecom provided them with a fake signature image which was certainly not mine or any member of my family, and then i asked them to show a concrete proof as any id proof of the person receiving the shipment to which they never replied till this date. Because of the mess up form ecom logistics i am bearing a loss of more than 3k. Please i request you to investigate the issue or change false "delivered" status on the tracking page to "lost" or "undelivered". The ecom awb no. Is [protected] Was this information helpful? | |||
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Ecom Express customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance. Regards, Team ECOM Express | |||
 2 Comments | |||
Comments
Dear sir,
This Mobile Of fake product.Please Return product and Return My Money.
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This Mobile Of fake product.Please Return product and Return My Money.
Ecom Express Customer Care's response, Jun 17, 2019
Verified Support
Dear Sir,
Greetings From ECOM Express.
Request you to kindly contact your shopping portal to re-register the reverse pick up request to register for return.
Regards,
Team ECOM Express
Greetings From ECOM Express.
Request you to kindly contact your shopping portal to re-register the reverse pick up request to register for return.
Regards,
Team ECOM Express
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The product was ordered through MYNTRA website, which was dispatched through ECOM. The product did not received by the customer and ECOM have updated to client as well in their website that product got delivered.
Greetings From ECOM Express.
We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at customercare@ecomexpress.in.
Regards,
Team ECOM Express
Greetings From ECOM Express.
With reference to your query regarding the AWB number 2508802968, as per our records the said shipment has been delivered at the registered address.
Request you to kindly check and confirm back the actual date of delivery or in case you have not received the same and require any further assistance from our end.
Regards,
Team ECOM Express