[Resolved] Ecom Express — missing product

Vineet Mayank

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi
Ecom express delivered my flipkart parcel. Igot a messagae statis this. But i have not received any call or my parcel till now.
I complained on flipkart as well but they are saying it's a problem from courier company.
I tried multiple time for 3 consecutive days to approach the person whose number was mentioned in the message update but it was not getting connected.
I am providing my awb number[protected].
I got a feedback message in which i expressed my concern that i have not got my product till now.
Looking at the name and brand of the organisation i was expecting that i'll got a call asking my concern but have not received the same till now.
My product was prepaid & it's been 3 days since my product is missing.
Kindly acknowledge and help with the query

Was this information helpful?

No (0)

Yes (0)

Nov 22, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

We understand that your experience with our service has not been congenial. However it is our earnest request to you to give us another chance to let you experience the best part of our service.

As discussed, we shall take up with our center and try to get this issue resolved.

Regards,

Ecom Express Team

Oct 22, 2018

Updated by Vineet Mayank Hi
Still waiting for an update on my complaint.
I have not received any kind of email or message that an action is taken on mu complaint.
Kindly update.
Regards vineet

Oct 24, 2018

Updated by Vineet Mayank Hi
This is very awful, sluggish & tereible service.
I am waiting for an update since last 3days but haven't hears from you guys.
What is the matter kindly let me know.
I explained everything thing to the person who called me and he assured a response/action on the issue but nothing is done on the same.
This is a case of fraud and cheating with your customer.
I want an immediate response on the same else have to take further action.

Related Ecom Express reviews

View all 6402 Ecom Express Reviews

Comments

Vineet Mayank

Hi
This is awful and pathetic service. I am still waiting for a response from you guys.
The response rate is very sluggish, a quick response would be appreciated.