Ecom Express — My order is stuck

Khush_

Jul 1, 2021

Address:

Gurugram

I ordered from nykaa and my order was to be shipped by you. But it is delayed and It has been stuck in Gurugram, for approx. A week now. Please let me know, what is the issue with it?

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. Please be informed that the said shipment is currently untraceable and same is under investigation by our security team for which we need time and once we get a final update, we would confirm back. Meanwhile you may contact your shopping portal for assistance.

We accept our sincere apologies for the inconvenience caused in this regards.

Regards,
Team Ecom Express

Verified Support

Jul 08, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express