Ecom Express — My ordered product is returning to the seller but the delivery agent didn't call me even

Hi sir,
I'm writing this complaint because i had ordered a product from amazon and with was shipped through ecom express. It had reached my nearest hub but the delivery agents didn't even called me till now and now i could see that my product is returning to the seller. The delivery hub doesn't have any contact number even, so i couldn't contact them as well. Please return my product. Thamarassery ecom express agents are were poor in dealing with customers as well. I need my product as soon as possible.
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
Aug 31, 2020
Updated by Ashik Vinod
Hi,
Please find AWB number:[protected]
Sep 04, 2020
Updated by Ashik Vinod
Hi,

Please update
Sep 15, 2020
Updated by Ashik Vinod
Hi,

Please give an update for the issue
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