Ecom Express — my product not delivered but showing delivered

Chandni Basha

from Mumbai, Maharashtra

Address:	Anantapur, Anantapur, Andhra Pradesh, 515001
Website:	Ecom express

Awb number is [protected].My product is from BATA India home delivery order I'd is 12498044.My product is not delivered till now 11th February. i received delivered message on 3rd February.I am contacting daily on ecom express.they are not responding well.
I ordered a product from Bata. Today the delivery guy called at the number i've given and told that he will call when he reach the landmark i've given but he didn't called or delivered the product. When i check the status online it shows delivered in the website.A message i got is attached with this. The awb number and pin number is in that message. Please have a look at the issue and do the needful.Also take action on delivery boy because he stolen my product.10 days are going but no response from ecom express

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

Regards,
Team ECOM Express

Verified Support

Feb 12, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings from ECOM Express!

With reference to your query/complaint regarding non recipt of shipment AWB number [protected], the said shipment has now been delivered on 11th February at the registered address. As the same has been confirmed by you we are closing the case at our end.

Please feel free to write back to us in case you require any further assistance.

Regards,
Team ECOM Express