Ecom Express — My product urbn 20000 mah power bank 2 pieces not getting delivered by ecom express

Address:

58-15-11 ,s-5 ,sai sarovar ,shantinagar ,NAD kotharoad, visakhapatanam ,pin code :530009

I ordered 2 urbn 20, 000 mah power bank from Amazon on 4th June 2021, the expected delivery date was 13th June 2021 and the product is still not delivered, today's date is 18th June 2021 . The product entered vizag on 8th June 2021 but it's not being delivered at my home . I call daily to the customer service of ecom express and they say wait for 1-2 days and this keeps on repeating my tracking of is :[protected] and order Id is :[protected].previously for another two orders same issue happened and they cancel my order from their end. Please help