Ecom Express — never received nykaa order after complaint also | |||
This is regarding not delivering the package by ecom express. The package (Awb[protected]) reached at the destination on time still not delivered for the next 7 days. I have ordered a product on the 19th of january and it is supposed to be delivered by the 22nd of january. The product has shown out for delivery but the delivery person never called me and when i called him back multiple times he never bothered to receive my call. When i complained to nykaa they gave the ecom office contact number. When i have tried to reach them by calling the same thing happened to me that they have never received my call. Was this information helpful? | |||
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Ecom Express customer support has been notified about the posted complaint. Verified Support Jan 29, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same. Regards, Team ECOM Express Verified Support Feb 03, 2020 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 1st February at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Regards, Team ECOM Express | |||
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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This is Aravind Kumar Samudrala
My Order E231ZMRNOAOVQMIXV9HX
No one came to my place last 2 times. But
I Got the message
Failed as you We're not Available
Though I was available and waiting for pickup I got this message 2times
Plz solve my issue
Why the guy is doing like this
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint.
Regards,
Team ECOM Express