[Resolved] Ecom Express — non delivery of consignment#[protected]

[Resolved] Ecom Express — non delivery of consignment#[protected]

P PBhaskarasarma from Mumbai, Maharashtra

Awb no [protected]. Day before yesterday, tracking showed, "out for delivery". Late night on the same day, it showed, "undelivered, wrong address". Later received sms, saying "undelivered, for further instruction, click...", through which, i responded by confirming that address is correct and deliver on 17th. Till this time, 18th, 21:30hrs., item was not delivered, nor nobody called. I don't know fate of the consignment. Was this information helpful? No (0) Yes (0)
Nov 9, 2019 Complaint marked as Resolved They did nothing. But, I myself went to the office and enquired. After several days of enquiry, I went again. They searched for the product in my presence. They could trace it from lots of bags piling in the office, after rigorous search only. That's the fate!!! Ecom Express customer support has been notified about the posted complaint. Verified Support Oct 19, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express! We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same. Regards, Team ECOM Express Oct 19, 2019 Updated by PBhaskarasarma Sir Actually we receive one or more shipments daily from different other courier services and even postal service to the same address. I can not understand it being labelled as wrong address. There is a contact number to contact. It's upto you to understand the problem. Oct 27, 2019 Updated by PBhaskarasarma Sir What happened to my consignment? There is no response till now. What are you doing? Nov 09, 2019 Updated by PBhaskarasarma After so much of efforts, received the article at the courier office, searching from hundreds of items.
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