Ecom Express — Non delivery of Pre paid AMAZON parcel (AWB[protected])

I have purchase a product from AMAZON site which was pre paid and sent through Ecom Express .on last 19/10/2021 I received a SMS from Ecom site that my product has been delivered to me and asking for feed back .But said package was not delivered to me. I made complaint on the issue, but till the date issue has not solved .please check
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Ecom Express customer support has been notified about the posted complaint.
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Dear Sanjib,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Regards,
Team Ecom Express

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