Ecom Express — Not attempting delivery and marking the status as "customer refused"

Aadithya V Anand

Jun 18, 2021

Address:

Pincode : 670741

For the kind consideration of ecom express,
We receive very poor service from ecom express in our locality (Pincode: 670741).
The ecom agents are just sitting in the office and marking the shipment as "undelivered as customer refused to accept it".
This is not the first time I'm facing this issue. They are always doing the same. And the products are being returned to seller.
Recently 2 of my products had the same situation AwB : [protected], [protected]
The agents are not considering the customer. They are doing very poor service. Take necessary actions against them as early as possible for not getting this issue again.
This is the message i received few minutes back : Your FLIPKART order AwB [protected] was undelivered as you refused to accept it - ECOM EXPRESS
They don't even give a call and making the status as show above. This is so pathetic.
Hope you would do the necessary as early.
Thanks & Regards
Ecom customer

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

Ecom Express Customer Care's response Dear Aadithya,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.

Regards,

Team Ecom Express

Verified Support

Jun 27, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express