Ecom Express — not delivered the item

Address:

Malayil house, Vennikulam, 689544

I have an order from club factory, my awb no is [protected]. I didn't get any call from concerned delivery agent. But status show that customer is unavailable, when i call a number to confirm the delivery it shows that awb no is incorrect. Please take necessary steps, since i need that product immediately, when i track the item it shows that customer is not available how can you say like that without contacting me.. Its already late the order was made in november first week but til this time i didn't get any product