Ecom Express — not get back my product because product was not delivered

Hi
I am club factory seller. I was courier a product by ecom express on 4th december but customer was not available for some reason which is display in ecom track dashboard. But 21 days have already over but product is not come back and dashboard is stop at 13th december. Any thing not seen in tracking dashboard after 13th december. So, when this product will come back? Pls check and let me know asap
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2019
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express
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