Ecom Express — package not delivered (no response from customer support) | |||
Hi team, I a watch from ordered from club factory. The package was about to deliver by ecom express. The status is showing delivered. I raised a complain on 12th dec. Till now no response from ecom c. S team. I called them more than 10 times. Every time they said it will get delivery within two days. But its been more than 45 days. Still no response from them. They are fraud. How can they fool customers like this? My awb no is [protected].. I got this below mention message from ecom service on 10th dec.. "dear customer, your clubfactory"pre-paid"shipment awb [protected] is out for delivery by ecom executive ph: [protected]" Was this information helpful? | |||
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Ecom Express customer support has been notified about the posted complaint. Verified Support Jan 27, 2020 Ecom Express Customer Care's response Dear Sir/Mam, Greetings From ECOM Express. Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest. Meanwhile, you can provide your alternate contact number to assist you. Regards, Team ECOM Express Verified Support Feb 06, 2020 Ecom Express Customer Care's response Dear Mam, Greetings Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered now and accepted by Tanami Kumar. Request you to kindly confirm the delivery and the actual date of delivery. Regards, Ecom Express Team | |||
 2 Comments | |||
Comments
I bought a BlueTooth speaker online from taggdigital which was sent from ecomexpress courrier, whose receipt number is: [protected], I still haven't received the parcel but when I check online it shows delivered, about a hundred times Talked to customer service representative but no satisfactory answer is received.
Ecom Express Customer Care's response, Jan 28, 2020
Verified Support
Dear Sir/Mam,
Greetings From ECOM Express.
Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.
Meanwhile, you can provide your alternate contact number to assist you.
Regards,
Team ECOM Express
Greetings From ECOM Express.
Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.
Meanwhile, you can provide your alternate contact number to assist you.
Regards,
Team ECOM Express
Ecom Express Customer Care's response, Jan 30, 2020
Verified Support
Dear Sir,
Greetings From ECOM Express.
With reference to your query regarding the AWB number 2577007961, as per our records the said shipment has been delivered at the registered address and accepted by BHAIRAB KANT JHA.
Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team ECOM Express
Greetings From ECOM Express.
With reference to your query regarding the AWB number 2577007961, as per our records the said shipment has been delivered at the registered address and accepted by BHAIRAB KANT JHA.
Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team ECOM Express
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Greetings From ECOM Express.
With reference to your query regarding the AWB number 2577842654, as per our records the said shipment has been delivered on 28 Jan at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team ECOM Express