Ecom Express — package not received but the tracking status shows delivered

Atul Suryvanshi

Address:

211010

Ecom express

Tracking no: - [protected]

I ordered a product from medlife. It has to be delivered on 06/02/2020. The delivery boy called me at 2:01 pm to receive the package but i was not present there, as i was in my college so i asked him to come after 4:00 pm. But at 2:53 pm i have received a message from medlife that the package has been delivered. Status of tracking no provided also shows that the package has been delivered but i haven't received any package and without my confirmation how i get the message of "package delivered".
I thought to wait till 4:00 pm as i have asked the delivery boy to come after 4:00 pm, but i didn't get any response from the delivery boy. I tried to call back to the same number to which i have received the call for delivery.
But i was unable to reach.
I thought to wait till the next day but then also i did not get my package.

Please have a look at the issue and do the needful.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

Regards,
Team ECOM Express

Feb 08, 2020

Updated by Atul Suryvanshi I have received my product today - 08/02/2020 at 3:20 PM.
Thanks for looking at my complaint.

Verified Support

Feb 10, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the inconvenience caused. Thank you for the confirmation. We have taken this matter with our center to avoid this in future.

Regards,
Ecom Express Team